I am lowering the score I gave to AAA because without fail, EVERY TIME I CALL THEM, I'm forced to endure an automated system that is discriminating against me because I am a longtime member with a specific question. Every time I need to make a change to anything, it is much more work for me than it should need to be. As more and more businesses want to track statistical data about why consumers are calling them, I am very insulted that it is MY TIME and me making choices from a short list, that lets them track this with me doing all of the work, and wasting all of my time doing it for them. Hey, AAA, it is time to change the automated phone system so that it favors your loyal members. read more