Jeff and his team are fabulous! Timely response, they fit our car in at our convenience so that we…read morewere not inconvenienced at all. The work they did was outstanding. And, the car was spotless when we picked it up! I highly recommend Collision Masters!

Today's installment of Waunakee Tales of Yelp covers auto body shops…read more After a close encounter with a kamikaze white tail, the ol' family truckster was in serious need of repair. Since this was the first time I needed the services of a body shop, I asked around the neighborhood to get some recommendation on who to use. Everyone I spoke to who had a preference recommended Collision Masters. I met with owner Jeff Swafford, who surveyed the damage and he gave me a three day estimate to complete the repairs. Before I committed, I checked with one other body shop and they gave me a three week estimate to complete the repairs, so it was a no-brainer to go with Collision Masters. The repair process was easy peasy. Since the repair was being covered by my insurance, Jeff handled the all the paperwork for me. The repair work was completed in two and a half days and when I examined the vehicle, I could not tell where the deer hit my vehicle. The interior of the car was spotless, all the broken glass that littered the dash was cleaned up. An auto body shop is a service you never want to use, but if you need one in the Waunakee area, I have no reservations recommending Collision Masters.

We got a quick and easy estimate to remount a plastic panel on our car's door. The quoted price…read moreand scheduling for installation were both very good. The installation went faster than expected, and price matched their quote. Very happy!!

Repairs were incomplete and not as requested. What was done was good but one clearly visible scrape…read morewas incomplete.

The whole process here was easy and as seamless as possible. Was in an accident with the other…read moredriver at fault, the insurance sent me a check and Ball let me pay for the repair with a credit card. They also found some additional needed repairs and took care of working with the insurance without me needing to be involved at all. Unfortunately with the global supply chain issues it took more than two months for the needed parts to arrive. But once they did the repair was very speedy and they set up the rental car and even returned it for me. They sent me texts tracking the progress of the repair. The repair itself was flawless and the car was returned cleaned and washed. I have had to deal with a body shop before and this experience was heads over shoulders better than that one.

I shopped around for my window repair and settle on Ball Auto Body. I was given assurance that…read morecustomer service was a priority. My experience was time consuming and not positive. It involved a windshield replacement. Within the first couple of weeks of the replacement I noticed the window had something on the lower passenger side. At first I thought it was some kind of adhesive left behind. I contacted Ball immediately when I saw the scratch (within 10 days). I brought the car back so they could look at it right away. There was associate from an another location who looked at the window and agreed it was scratched on the outside. He said they would contact "Glass America" , their glass subcontractor, and arrange for the replacement. Then the hail storm hit Madison and the employee I was working with was on a personal leave. Understandably, I was put on the back burner. This week I went back to Bell so they could inspect the scratch and make arrangements for the replacement. The owners looked at the scratch they said it was no longer under warranty. He said he was unable to verify that the scratch was made during the repair. He then said he suspected it was made after I left...perhaps at a car wash???. He concluded he would not replace with new glass. He also said they no longer work with Glass America. My conclusion: Their first assumption is the customer is dishonest. They do not value customer loyalty and represent integrity. They do not stand by the work when it is subcontracted. Multiple trips, phone calls to the body shop, inspection by other associates and multiple reassurances that it would be replaced. Only to have them decide not to take responsibility for a damaged brand new window they installed! To make it more painful this was NOT an insurance claim. I paid a deposit before the repair and also paid in full $1300 when the work was completed. I held up my end of the deal I wish I could say the same about them. I counted on them to do the right thing which I still believe they can. At this point though based on this disappointing situation I cannot in good conscience recommend them. Find a company which makes the customer experience #1. They had an opportunity to have a loyal customer instead assumed the customer was dishonest and wanted to do something nefarious. I would encourage you to base your decision not what they say but how they actually take care of customers!

Could not have had a better experience getting my brand-new Explorer back looking better than ever…read moreafter a run-in with a deer. (Okay, two deer.) Mike generated the estimate and sent it to State Farm in less than a day. We expected three-week turnaround with parts to be ordered etc. but he somehow got the whole job done in 7 days. Looks fantastic. Would not go anywhere else. Would not let my kids go anywhere else. You shouldn't either.

After reviewing online reviews and consulting with a couple of people who recommended Avenue Auto…read moreBody, I decided to take my car to them for the accident repair I needed. They are State Farm-approved, so it was very straightforward in that regard. The owner is right there at the front desk and is knowledgeable, helpful, honest, and wants to ensure you are satisfied with the work his team does. They were prompt, timely, and delivered as promised. We were very satisfied with their repair, and I would highly recommend them.

My Dodge Durango was in the shop for 2 months and returned with problems…read more Quality of repairs?2 Satisfaction with customer service?2 Anything could be improved? Make sure everything works as it did before service. Vehicle ready when promised? Yes2 months after dropping it off. Far to long to hold a persons car. Additional work? Yes, Took it to the dealer to have 2 repairs done, caused by your body shop at a cost of over $300. And wasting my time having to make two separate appointments to have repairs completed. Reason for return? Rear hatch wasn't lined up properly and was rubbing causing it to rust. Door locks were not working properly, antenna wasn't hooked up. Kept informed during repair process? No, When told it was getting painted, I asked if they looked at the rear hatch, mentioned when dropping it off, to be touched up with paint, I was told it was to late. Would you recommend shop to friend or family? NO Reason for score given for friend/family referral? Check your work before releasing it to me. Be more reliable and follow through with what you said. When called about the door lock problem I was told to fix it myself, that there wasn't anything Gerber could do for me. And one more thing, Before taking it to Gerber Collision I had gotten 2 other estimates, both thousands less, but my insurance company would only allow Gerber to do the work with no questions asked so that's the only reason I took it to them.

If I could give zero stars, I would. What was supposed to be an easy body repair from a car vs deer…read moreturned into a nightmare for me. Terrible communication and a threat to bring a tow truck and the police to remove my vehicle from the premise was the only thing that got me my vehicle back after over 2 1/2 weeks. But, it gets even better. They didn't finish the body work so there is still damage AND they broke my hood latch. Things I wouldn't find until AFTER I left. Please do not use this auto body shop. You'll regret it later!! To Jessica D - Nicholas has not tried to contact me. He has both my cell phone number and email address. He also knows my workplace. But, my next step is to contact the Better Business Bureau and let my insurance company know, as this is a "preferred" body shop.

Daniel S. Without question the very best in Madison. What a great operation and Bill is the best…read moreat what he does. I have been serviced by him for years and am very satisfied. 5 stars

A-One was recommended by someone that restores old cars and has been using this service for many…read moreyears. I took my car in to repair damage to the rear quarter and am very satisfied with the results, and the reasonable cost.