Meanwhile, back at the ranch... The staff is cheerful,…read morehelpful and polite. They provide clean and safe accommodations in a professional environment. Much appreciation!

The staff is responsive and helpful and the storage units are clean and well maintained. I…read morerecommend for hassle-free, easy access storage.

Very impressed with the level of service Edward (manager) provided! He was very thorough…read more with entire rental process. From how to get started, he asked questions to ensure I was renting for my needs, and most importantly took time to walk me through the facility to show me different units. Keep in mind this was my first time ever renting a storage unit. Overall, after looking around at other competitors. I made to decision to rent from Extra Space Storage because of the level of service Edward provided! Flawless execution in customer service; provided by Edward the manager!

Extremely happy with the service I received at the storage facility. The location is in a very nice…read moreconvenient area. Its so nice and clean! The manager is awesome!!! highly recommend.

Been a customer for nearly three years. Facility is clean and accessible. Wish there were more…read morecarts (in better shape), but that complaint is offset by the helpful staff. For example: yesterday, I thought I lost the key to my storage space--and I only had one copy. After I found the key (just misplaced it at home) the staff swapped my old lock out for a new one with multiple keys, suggesting that I keep one of these on file with them in case I have another key problem in the future. Good solution...now with peace of mind...thanks guys!

RATS. Got a storage unit here for their reasonable prices and now I know why they're reasonable. As…read moresoon as I opened the storage door, you could smell the rat pee. They already had set up 5 mouse traps in the unit so they obviously know they have an issue. They also had some traps out in the hallway. BEWARE.

I was in a pinch and needed moving trucks and a storage unit quickly. Anbar Self Storage saved the…read moreday by providing both. The staff is very friendly, informative and professional. The trucks are well taken care of, clean and affordably priced. The storage units are very secure, easy to access, and clean. My unit even had a fresh layer of paint inside. Thanks to Anbar Self Storage for helping me out! I will be coming back for all of my U-Haul and storage needs.

WARNING * BEWARE * DO NOT RENT U-HAUL VEHICLES FROM ANBAR STORAGE IN WATSONVILLE * FAILING BRAKES *…read moreROBBED OF $100 I rented a 10' U-Haul from this location a few months ago and was issued a U-Haul truck with FAILING BRAKES. When we put our foot all the way down, the truck would barely stop 10 feet past the stop line on the street, which would leave us part way into the intersection. Nathtalie at Anbar told us to bring the U-Haul back and she did not charge us for the trip to Santa Cruz or back to Watsonville. Nathtalie said that "their truck brakes are checked and that at times they can't know when the brakes may have issues". BUT IN THE REAL WORLD... PEOPLE, ESPECIALLY COMPANIES THAT RENT LARGE VEHICLE TO AVERAGE CITIZENS SHOULD KNOW WHEN A VEHICLES BRAKES NEED TO BE CHANGED. We were planning to take this U-Haul over the hill into San Jose and could have been seriously injured or worse. Anbar should have sent an employee technician to retrieve the vehicle from us in Santa Cruz and had it towed back instead of making us drive it down the hill back into Watsonville with bad brakes. On another note, we had simultaneously filled the U-Haul with $100 worth of gas and NEVER RECEVED A REFUND FOR THE $100, which Nathtalie upon checking the gas meter in that U-Haul when we brought it back confirmed that we had filled it up and said she saw no issue that we would get fully refunded for the gas. Since then, I have made 3 attempts with the office on Ross Avenue in Watsonville (I spoke to both NATHTALIE AND MARIA) and have made 3 attempts with the FEILD SUPERVOSOR (SILVINO MORAN) after escalating my complaints, but never received the gas refund. I also had paid for insurance on the U-Haul rental which may have protected us in such matters, but it didn't help... Anyway, on June 27th I told Silvino, the Field Supervisor what had happened, and I texted a picture of my gas receipt to him. SILVINO SEEMED UNCONCERNED THAT THE ISSUE STEMMED FROM THE FACT THAT THE U-HAUL BRAKES WERE BAD, and he said nothing about the brakes at all). Silvino told me he would get the $100 gas refund to me, and that I should see it on my credit card statement within 1-2 business days. On July 23rd I texted Silvino stating that I had not received the refund. I did not get a response from him. On August 1st I called Silvino letting him know again that I had not received the refund and he said he would look into it... I never heard back from him. I just checked my CC statement again today, which is September 27th, and I have not received the refund. Early on in my process of booking this U-Haul from Anbar Storage, I was frustrated with their customer service and voiced my frustration. I found both Nathtalie's and Maria's responses to my concerns to be very rude and unprofessional. Toward the end of this fiasco with Anbar Storage, Maria at one point angrily told me to stop threatening that I was planning to leave a review. It has taken me a few months to submit this review because I was moving, busy, and awaiting a response and refund from the field manager, which never came, but I think it was important to let people know that ANBAR STORAGE IN WATSONVILLE LET A U-HAUL TRUCK BE RENTED WITH BAD BRAKES AND ACTED UNCONCERNED. Please pass this info along to all your friends and loved ones so they can be safe driving these huge trucks. I plan on submitting this review to all social media outlets, such as google reviews, YELP, etc., and to U-HAUL's Corporate Office itself in hopes of getting this message out.

Only been with them since March of this year and it's already going down hill I was paying $107…read morewith no promo or deal and the rate went up $96 didn't get no notification regarding my rent going up. Paying the rate now is not worth a 5x10 storage and storage it's self is clean but I have been seeing bugs and what it looks like they might have a termite problem

Very clean. Initially a good experience, but after only 4 months they raised the rate from $200 to…read more$300 claiming market rate adjustments. I wasn't aware of a 50% inflation rate since August?

Sorry for being vague but there is still possible police action taking place. This facility is in…read morepossession of property stolen from me. When PD investigated the other day, azzies storage did not cooperate in any way. if you are in the fencing business or in need of a place to store stolen merchandise, this is the first place to shop. Otherwise I would stay clear. You don't know who you may run into.

I had unit there and fell a lil behind in payments but was paying it a lil weekly after i got my…read moretaxes i paid off storage amd went to get my stuff when i got there they said sorry we auctioned it off. I never stopped paying unit i was only half month behind and no notice or letter stating going to auction stuff off. I wasnt even a month behind n my stuff gone.

This facility is well staffed, very clean, and has great security. Very worth the cost!read more

Just moved from a competitor to CSS, which had nice lighting, climate control, attractive decor,…read moregood music, friendly staff, and cost less. Best storage outfit we've ever encountered, by far.

Disgusting, stay away! If you want all of your stored belongings ruined via RAT FECES AND URINE…read morethen rent here by all means. Absolutely no responsibility taken by the management when notified of the apparent infestation. I had to throw out over $3,000 worth of my personal belongings. They have ray traps and poison set out across the units which makes it known and obvious that they know of the problem and do nothing to correct it. If I could leave zero stars I would. DISGUSTED...

DO NOT RENT FROM RAT HOTEL UNLESS YOU WANT YOUR STORED MATERIAL RUINED. These jerks have no…read moreremorse, take no responsibility and have ZERO compassion. Also forget any refunds even if your stuff is only there for a week. Do not give these bottom feeding scum suckers your biz or you will regret it.

We've used them for several months now and they've been great! Family run business, the owners are…read moreso nice and are always available or respond quickly. Price is reasonable and location is perfect!

This is a nice place if you only have a few things to store as there are never any large units…read moreopen. The owner is a wonderful woman who has very fair prices and is understanding when situations arise to throw you into being late with rent. The biggest drawback other than no larger units available are the early closing times and when it rains hard, water will come under the door and anything in the front 1/4 on the ground will get soaked.

The general manager was extremely rude and very accusatory throughout the interaction. I had to…read moredeescalate the situation because the level of aggression was unnecessary and made the experience uncomfortable. Overall, the customer service and professionalism could have been handled much better. Overall, I would not recommend Prime Storage to anyone. The staffing is very inconsistent, and there have been times where staff did not show up, leaving customers stuck outside the gate. When concerns are brought up, it feels like all you hear are excuses instead of solutions. The overall experience has been very frustrating and disappointing.

From the owner: When Life Demands Space®, Prime Storage - Gilroy offers a range of commercial and self storage unit…read moresizes, from 4’x5’ to 10’x40’, to suit many different needs. If you're running low on moving supplies, such as boxes or tape, we have those, too. Features offered at our storage facility include, but are not limited to: •Extended Gate Access 6:00 AM - 10:00 PM (365 Days a Year) •Excellent Office Hours 10:00 AM - 6:00 PM Monday-Friday 10:00 AM - 4:00 PM Saturday •Competitive Rates •Discounted Plans •Negotiable Prices •Month-to-Month Leasing •5-Star Friendly Expert service •On-Site Management •Convenient Online Account Management •Free online and over the phone Bill Pay •Ground-level access for all units •Outdoor storage units with drive-up access •Indoor storage units available •Commercial Grade Storage Locks and Moving supplies •Fenced and gated perimeter •Package Acceptance Program •24-Hour Video Surveillance