Only been with them since March of this year and it's already going down hill I was paying $107 with no promo or deal and the rate went up $96 didn't get no notification regarding my rent going up. Paying the rate now is not worth a 5x10 storage and storage it's self is clean but I have been seeing bugs and what it looks like they might have a termite problem read more

Very clean. Initially a good experience, but after only 4 months they raised the rate from $200 to $300 claiming market rate adjustments. I wasn't aware of a 50% inflation rate since August? read more

Darlene is very helpful. The facility is clean and easily accessible. Great first impression.

Very affordable units, Darlene the storage manager was very helpful! Ask for her to book your unit! read more

I left a message at your 800 number - a district manager needs to call me directly to resolve this issue. I am back in CA to get my stuff and the thought of going to the location is traumatizing. It's NOT a safe place. I am outside on the phone with extra space because I am having anxiety about going in. Juan us working and he was 'in charge' the day of the event. He not only was not helpful, he displayed no empathy and did not try and ensure that I was comfortable. Why am I paying 450 a month to keep my stuff somewhere that I do not feel safe at? That I feel like I mr a police escort to visit. What really troubles me and why I won't go in us because Juan did not stop the crazy customer and abusive employee - no in ever apologized or tried to make it right. Emily, why didn't you call me to discuss this situation? The woman who answered the phone at extra space today, Anna, called Juan to see if she could get him to apologize and/or make sure I was comfortable. She sounded very optimistic when she put me on hold and very sad and stressed out when she came back to tell me that it wasn't going to work and that he was waiting for direction on how to handle this situation. What's going on extra space? Do I need a copy of the police report? A lawyer? Both? What is the policy for harassment of customers at extra space storage facilities? if a customer is being harassed by another customer should the customer doing the harassing be asked to leave? Or should they be left alone with the customer? They are harassing to continue to do so? Also, if an employee is rude and confrontational with a customer in front of a manager, should the manager stop the rude confrontational employee from addressing the customer this way and intervene to make sure that the customer is comfortable? Please provide your policy on the above two items. Anyone patients enough to read through this review, and its entirety will notice that my original review indicated that I was clearly very agitated and afraid. It has been three months since that incident and I am still being gaslit by Juan and extra space storage. What I experienced was unacceptable and the extra space storage response has been wholly inadequate. I have had three months to let this issue marinate - I had absolutely no part in creating this issue and I need extra space to call me directly and resolve it. read more

Extra space storage has been AMAZING! They are always very friendly when I call, thank you Justine and Adriana for making everything so easy going. I will definitely use this company again if I ever need to store! read more

Siempre limpio, es muy seguro y el manager siempre ha sido muy atento. Recomiendo este lugar

great customer service, excellent facility very clean also thank you juan for providing excellent customer service

Outstanding customer service. My husband and I just purchased a van and have been trying to find space to store it for a while and couldn't have gotten better help. Gina has been so helpful with trying to get us the perfect space for our car and has been helpful and patient with all our questions and concerns. Thank you Gina and the rest of your team. read more

If you took the time to read my reviews the first thing you will notice is that I just don't throw 5 star ratings around. I needed top rent a storage asap, and as usual I jumped on Yelp to find the best one around town. I called about 3 different places which I will not mention because it's simply not professional. But as soon as I called this place I couldn't happen to notice the excellent customer support. The phone rep even took the time to send me a text with the price he offered and that included the first month free. When I came to check out the business cleanliness and security, she had a reservation slash quote number with the quote I had been offered earlier via the phone. But she did not know about the free month special, but the notes left by phone rep were clear and complete, do she honored and gave me a free lock for the confusion. I would recommend this business to all my friends and family. read more

"I one time gave Extra Space Storage a five star review three years ago in Watsonville (Freedom Ca), but three years ago was a whole different story. The manager was super nice and always helpful, very courteous and kind. The new assistant to the manager is rude and unprofessional. She has no people skills and makes you seem like you're inferior to her. I walked in with a smile and respect. I Told her that we were going to switch our trailer to a new one the same size. The first thing she asked me was, "are you renting here!" as if I was a little child. I asked to speak to the manager and she told me "he's not here right now." I asked her when will he be in? She says "I don't know, in a little while maybe." Mind you this was in a rude tone she was talking to me from. I wanted to tell her off, but God held me back. We're trying to find a new location to park our travel trailer, because it's getting too expensive to park a small little trailer in a small parking space and I don't really care to deal with the manager and assistant anymore, because they are very very rude. read more

My father came here Monday morning and was pleasantly greeted by Justine. She explained every little detail and had such great customer service! We are so grateful for her, and she definitely deserves a raise read more

Really nice people really good service very helpful and very respectful love their establishment

Avoid this place at all costs. The manager is a petty tyrant who loves to make little rules that just so unfortunately impede what you are trying to do. I paid a new setup fee at another facility just so I would not have to talk to him. read more

I agree, This is horrible place lot of BS from the manager!!!!!!!!!!!! Bad,Bad,Bad do not rent from those guy's read more

I have rented storage spaces in many places, for years. Extra Space Storage in Watsonville is the best storage facility of all. Matt and Patty do a great job in the office, they are friendly, helpful, and know their business. Matt keeps everything painted and clean and I appreciate how clean and well kept the buildings and lockers are. read more

This place is horrible! The guy at the desk is the rudest guy ever! I went to get a price and he had closed early. I tried asking what time they opened tomorrow bcuz I had paid 10 dollars online to reserve a unit and he kept telling me he was closed. He talked over me and waved his hand in the air shooing me away. My refund was supposed to be in the mail.... 3 months ago. Go to store more america... That place is great! They let u borrow their moving truck and make sure your happy. read more

Great customer service from both Dave in the call center and Matt the store manager! Very professional and helpful. Units are clean and the rates are right in line with competitors. read more

This review is regarding Paula. Extra Space Storage has a great live-in manager. Professional, considerate, helpful. But I have to say Paula is the heart and soul of the place. We have spent many hours at our storage units. Moving 2 into 1, finding what to keep and what to save. I've always had to bring 1-4 of my young kids to "help." Paula has always been so sweet, a friend I look forward to seeing. She is constantly cleaning, asking how we are, helping me even figure out how to better utilize my limited space. Paula has encouraged us and made this storage need more of an adventure. It's amazing to have this personal attention and care in the months since we "moved in." She's always there working hard and happily to better the units, the grounds and unbelievably, our lives. You will get more than a storage space here! A+ Paula! Thank you! K read more

Great Group! Friendly and helpful staff. Most convenient storage facility in Monterey Bay. I will definitely use Extra Space Storage again.

Clean, quick and a great deal. Kevin and the staff were friendly and answered all my questions. The 1st month free is the best deal in town.

My experience was great. The attendant was female and from the day I arrived to the day I left, she was welcoming and accommodating. Obviously I had someone different than the previous reviewer and for that I am grateful. read more

So far so good! Although I haven't used Extra Space in Watsonville for very long, I will say that setting up my account took no time at all. I believe it was Matt, Store Manager, who hooked me up with a space that was easily accessible. I do have physical limitations so I can't tell you how much I appreciated this! Thanks Extra Space for being there for me! read more