Great service and always available carts in every building. It is a safe and secure location.read more

Very impressed with the level of service Edward (manager) provided! He was very thorough…read more with entire rental process. From how to get started, he asked questions to ensure I was renting for my needs, and most importantly took time to walk me through the facility to show me different units. Keep in mind this was my first time ever renting a storage unit. Overall, after looking around at other competitors. I made to decision to rent from Extra Space Storage because of the level of service Edward provided! Flawless execution in customer service; provided by Edward the manager!

I was in a pinch and needed moving trucks and a storage unit quickly. Anbar Self Storage saved the…read moreday by providing both. The staff is very friendly, informative and professional. The trucks are well taken care of, clean and affordably priced. The storage units are very secure, easy to access, and clean. My unit even had a fresh layer of paint inside. Thanks to Anbar Self Storage for helping me out! I will be coming back for all of my U-Haul and storage needs.

WARNING * BEWARE * DO NOT RENT U-HAUL VEHICLES FROM ANBAR STORAGE IN WATSONVILLE * FAILING BRAKES *…read moreROBBED OF $100 I rented a 10' U-Haul from this location a few months ago and was issued a U-Haul truck with FAILING BRAKES. When we put our foot all the way down, the truck would barely stop 10 feet past the stop line on the street, which would leave us part way into the intersection. Nathtalie at Anbar told us to bring the U-Haul back and she did not charge us for the trip to Santa Cruz or back to Watsonville. Nathtalie said that "their truck brakes are checked and that at times they can't know when the brakes may have issues". BUT IN THE REAL WORLD... PEOPLE, ESPECIALLY COMPANIES THAT RENT LARGE VEHICLE TO AVERAGE CITIZENS SHOULD KNOW WHEN A VEHICLES BRAKES NEED TO BE CHANGED. We were planning to take this U-Haul over the hill into San Jose and could have been seriously injured or worse. Anbar should have sent an employee technician to retrieve the vehicle from us in Santa Cruz and had it towed back instead of making us drive it down the hill back into Watsonville with bad brakes. On another note, we had simultaneously filled the U-Haul with $100 worth of gas and NEVER RECEVED A REFUND FOR THE $100, which Nathtalie upon checking the gas meter in that U-Haul when we brought it back confirmed that we had filled it up and said she saw no issue that we would get fully refunded for the gas. Since then, I have made 3 attempts with the office on Ross Avenue in Watsonville (I spoke to both NATHTALIE AND MARIA) and have made 3 attempts with the FEILD SUPERVOSOR (SILVINO MORAN) after escalating my complaints, but never received the gas refund. I also had paid for insurance on the U-Haul rental which may have protected us in such matters, but it didn't help... Anyway, on June 27th I told Silvino, the Field Supervisor what had happened, and I texted a picture of my gas receipt to him. SILVINO SEEMED UNCONCERNED THAT THE ISSUE STEMMED FROM THE FACT THAT THE U-HAUL BRAKES WERE BAD, and he said nothing about the brakes at all). Silvino told me he would get the $100 gas refund to me, and that I should see it on my credit card statement within 1-2 business days. On July 23rd I texted Silvino stating that I had not received the refund. I did not get a response from him. On August 1st I called Silvino letting him know again that I had not received the refund and he said he would look into it... I never heard back from him. I just checked my CC statement again today, which is September 27th, and I have not received the refund. Early on in my process of booking this U-Haul from Anbar Storage, I was frustrated with their customer service and voiced my frustration. I found both Nathtalie's and Maria's responses to my concerns to be very rude and unprofessional. Toward the end of this fiasco with Anbar Storage, Maria at one point angrily told me to stop threatening that I was planning to leave a review. It has taken me a few months to submit this review because I was moving, busy, and awaiting a response and refund from the field manager, which never came, but I think it was important to let people know that ANBAR STORAGE IN WATSONVILLE LET A U-HAUL TRUCK BE RENTED WITH BAD BRAKES AND ACTED UNCONCERNED. Please pass this info along to all your friends and loved ones so they can be safe driving these huge trucks. I plan on submitting this review to all social media outlets, such as google reviews, YELP, etc., and to U-HAUL's Corporate Office itself in hopes of getting this message out.

I just closed out my storage unit after having it about 6 months. I didn't have any problems…read morewhatsoever. The auto payments were a nice feature and the customer service was excellent from beginning to end. I'll definitely use them again in the future and would recommend to friends.

We rented a storage unit at AAA storage in August, as it wasn't clear if the CZU fire was going to…read morebe contained, and it was a place to leave some stuff "just in case". The person in the office was great, our stuff was safe (lock seemed pretty secure), their rates are reasonable, and the passcode to get in the gate is personal for each unit. We would recommend this business to friends who need storage.

Jessica was friendly knowledgeable and got me the best deal. Excellent service . She found ways to…read moreuse promo codes and get me the best value . In office Marcy showed me several units before I decided.

I just rented parking unit, Angie was awesome in the whole process, very helpful, polite, and great…read moreservice among beeing very nice, in a 5 star reveiw I would give her a 10, made my experience very happy and comfortable, quality of units and parking areas are very good and clean, and very much worth the cost, great overall value

Disgusting, stay away! If you want all of your stored belongings ruined via RAT FECES AND URINE…read morethen rent here by all means. Absolutely no responsibility taken by the management when notified of the apparent infestation. I had to throw out over $3,000 worth of my personal belongings. They have ray traps and poison set out across the units which makes it known and obvious that they know of the problem and do nothing to correct it. If I could leave zero stars I would. DISGUSTED...

DO NOT RENT FROM RAT HOTEL UNLESS YOU WANT YOUR STORED MATERIAL RUINED. These jerks have no…read moreremorse, take no responsibility and have ZERO compassion. Also forget any refunds even if your stuff is only there for a week. Do not give these bottom feeding scum suckers your biz or you will regret it.

Sorry for being vague but there is still possible police action taking place. This facility is in…read morepossession of property stolen from me. When PD investigated the other day, azzies storage did not cooperate in any way. if you are in the fencing business or in need of a place to store stolen merchandise, this is the first place to shop. Otherwise I would stay clear. You don't know who you may run into.

I had unit there and fell a lil behind in payments but was paying it a lil weekly after i got my…read moretaxes i paid off storage amd went to get my stuff when i got there they said sorry we auctioned it off. I never stopped paying unit i was only half month behind and no notice or letter stating going to auction stuff off. I wasnt even a month behind n my stuff gone.

Josh and Hailey were incredible today! I can't say enough great things about them and the facility!…read moreIt is so clean and handy. I highly recommend them for UCSC students (or anyone) needing storage in the area.

This facility is well staffed, very clean, and has great security. Very worth the cost!read more

Tess has been an absolute pleasure to work with. Very prompt with friendly service. Units are well…read moremaintained and clean. We appreciate the security on site as well. We highly recommend SF Storage!!! You won't be disappointed.

San Felipe storage was great. It's super clean. The staff is ready to answer your questions and…read moreemails. I would place to my family and friends.

Super friendly and very helpful, but unfortunately, I cannot use them any longer. They charge to…read moredrop off US postal.

I would like to provide detailed feedback regarding a recent experience at PostalAnnex, as what…read moreshould have been a simple drop-off turned into nearly two weeks of confusion, rerouting, and unnecessary frustration. On the same day, I brought in two items: 1. A return package intended for the merchant recipient 2. Another package intended for Amazon Both items were dropped off, scanned, and accepted at PostalAnnex. However, both were mishandled: * The return package meant for the merchant recipient was incorrectly delivered to Amazon. * The package intended for Amazon was somehow delivered back to my home instead of to Amazon. These were two separate items, dropped off at the same time, and both ended up at completely wrong destinations, something that should never happen. What made the situation significantly worse was the complete lack of support from PostalAnnex once the issue surfaced. When I contacted Sanjay, I was not offered any assistance, investigation, or sense of accountability. Instead, he immediately distanced himself from the situation and sent me the following message: "The drop off service is offered as a courtesy to our customer. The packages are handed off to the respective carriers. Please file a claim online at usps.com. We do not insure the drop off package's contents or value. The receipt itself has the terms and conditions." -- Sanjay This response was dismissive, particularly considering that both items were scanned and accepted at PostalAnnex, a step customers trust precisely because it is supposed to ensure accuracy and responsibility. When I spoke with USPS, I was told the matter needed to be addressed by PostalAnnex, since that is where the items were physically processed. Yet PostalAnnex declined to assist in any way, leaving me stuck between two parties, each redirecting me to the other, with no ownership taken by the location that actually handled the drop-off. The only support I received throughout this ordeal was from the customer service representative at the merchant recipient, who had no obligation to help but still guided me through the situation and helped ensure a resolution. What should have been a quick, routine drop-off turned into a lengthy, stressful, and avoidable two-week ordeal. I want to highlight one important caution for other customers: PostalAnnex's receipt contains terms and conditions stating they do not insure or take responsibility for drop-off items. Most customers likely overlook this, but based on my experience, it is something everyone should read and understand before trusting this location with packages that matter. I genuinely hope PostalAnnex takes this feedback seriously and improves accountability, training, and overall support, especially when errors clearly originate at the drop-off point.