I was in a pinch and needed moving trucks and a storage unit quickly. Anbar Self Storage saved the day by providing both. The staff is very friendly, informative and professional. The trucks are well taken care of, clean and affordably priced. The storage units are very secure, easy to access, and clean. My unit even had a fresh layer of paint inside. Thanks to Anbar Self Storage for helping me out! I will be coming back for all of my U-Haul and storage needs. read more

WARNING * BEWARE * DO NOT RENT U-HAUL VEHICLES FROM ANBAR STORAGE IN WATSONVILLE * FAILING BRAKES * ROBBED OF $100 I rented a 10' U-Haul from this location a few months ago and was issued a U-Haul truck with FAILING BRAKES. When we put our foot all the way down, the truck would barely stop 10 feet past the stop line on the street, which would leave us part way into the intersection. Nathtalie at Anbar told us to bring the U-Haul back and she did not charge us for the trip to Santa Cruz or back to Watsonville. Nathtalie said that "their truck brakes are checked and that at times they can't know when the brakes may have issues". BUT IN THE REAL WORLD... PEOPLE, ESPECIALLY COMPANIES THAT RENT LARGE VEHICLE TO AVERAGE CITIZENS SHOULD KNOW WHEN A VEHICLES BRAKES NEED TO BE CHANGED. We were planning to take this U-Haul over the hill into San Jose and could have been seriously injured or worse. Anbar should have sent an employee technician to retrieve the vehicle from us in Santa Cruz and had it towed back instead of making us drive it down the hill back into Watsonville with bad brakes. On another note, we had simultaneously filled the U-Haul with $100 worth of gas and NEVER RECEVED A REFUND FOR THE $100, which Nathtalie upon checking the gas meter in that U-Haul when we brought it back confirmed that we had filled it up and said she saw no issue that we would get fully refunded for the gas. Since then, I have made 3 attempts with the office on Ross Avenue in Watsonville (I spoke to both NATHTALIE AND MARIA) and have made 3 attempts with the FEILD SUPERVOSOR (SILVINO MORAN) after escalating my complaints, but never received the gas refund. I also had paid for insurance on the U-Haul rental which may have protected us in such matters, but it didn't help... Anyway, on June 27th I told Silvino, the Field Supervisor what had happened, and I texted a picture of my gas receipt to him. SILVINO SEEMED UNCONCERNED THAT THE ISSUE STEMMED FROM THE FACT THAT THE U-HAUL BRAKES WERE BAD, and he said nothing about the brakes at all). Silvino told me he would get the $100 gas refund to me, and that I should see it on my credit card statement within 1-2 business days. On July 23rd I texted Silvino stating that I had not received the refund. I did not get a response from him. On August 1st I called Silvino letting him know again that I had not received the refund and he said he would look into it... I never heard back from him. I just checked my CC statement again today, which is September 27th, and I have not received the refund. Early on in my process of booking this U-Haul from Anbar Storage, I was frustrated with their customer service and voiced my frustration. I found both Nathtalie's and Maria's responses to my concerns to be very rude and unprofessional. Toward the end of this fiasco with Anbar Storage, Maria at one point angrily told me to stop threatening that I was planning to leave a review. It has taken me a few months to submit this review because I was moving, busy, and awaiting a response and refund from the field manager, which never came, but I think it was important to let people know that ANBAR STORAGE IN WATSONVILLE LET A U-HAUL TRUCK BE RENTED WITH BAD BRAKES AND ACTED UNCONCERNED. Please pass this info along to all your friends and loved ones so they can be safe driving these huge trucks. I plan on submitting this review to all social media outlets, such as google reviews, YELP, etc., and to U-HAUL's Corporate Office itself in hopes of getting this message out. read more

Pretty, pretty good! (As Larry David would like to say). The van I rented was newish, clean and my move went fine. The staff were friendly and efficient. The only issue I had was the after-hours return. I tried to find parking, where I was instructed to park, but all the street parking was full. I didn't feel like it would be wise to park it 3 blocks away, so I brought the van in to return the next morning. read more

First two reservations were cancelled on us. Jerked around and wasted our time. Promised a 15' truck, offered a pick-up truck. Left very unhappy. Don't waste your time here. read more

Empty promises and a waste of time. Showed up to pick up a 15' truck, offered a pick-up and lot of lame excuses. Office works at a snails pace. This place is a joke. read more

This is by far the best U-Haul experience that I have had compared to previous locations. The establishment was clean and well organized. Both attendants at Check-in/check-out were courteous and efficient. Everything was explained clearly. The truck that we rented was exceptionally clean and free of any strange odors. Even though this is not the closest U-Haul to my home, I would definitely return in the future. read more

This is the ONLY U-Haul place at which the people are nice, honest, reliable, efficient, dependable, punctual, and actually HAD a truck to rent for a round trip long distance move! By far this has been the BEST U-Haul rental experience I have ever had! I had rented U-Hauls before for long distance moves. Also in August and September 2020 I had made reservations over the phone with the U-Haul company, waited a week or two and the day before pick-up date they company would call and say there were no trucks available and cancel the reservation. This happened SEVERAL times. It was only when I physically went to Anbar self storage, Ivan set me up with a truck immediately! THANK YOU ANBAR SELF STORAGE in Watsonville California! read more

I was expecting a run down joint with rude people because of my past experiences with renting a Uhaul but as soon i walked in i was totally impressed on how clean it was. The young lady was extremely polite and reviewed and asked and double checked my rental. I couldn't be happier with this experience. 5 star service!!! read more

My friend had bought a new truck while working down south. He had left his old truck there so I went south with him to drive it home. On the way back I had motor trouble with his old truck. They were already closed on a Sunday, but lucky for us they were very welcoming and acomidatimg. They got us on out way in almost no time at all and at a great price. read more

Exceptional service! Alicia saved our U-Haul experience from being less than desirable. We had to drive 25 miles to get our rental trailer due to a U-Haul scheduling error. Alicia was extremely helpful, thorough & informative. The facility is nice & clean and easy to get to...and in & out of with ease. read more

I highly recomend Anbar Storage to anyone who is looking for a place to rent Uhauls. I have been renting a trailer from them every month for the last few months and they have always been more than accomodating. They are always super friendly and willing to assist in any way that they can. read more

Never rent storage from these people. I have for the past year and most times cannot drive to my unit. The owner's son and other relatives park their cars on the access road to the unit making it impossible to drive up to your door. They expect you to drive around the entire facility and then back in the going the wrong way. Since the turns are tight and I am pulling a small trailer, it is impossible. I must make numerous 50 yard trips back and forth while blocking another access road with my car and trailer. I have complained to them a number of times, but the same lack of access is never resolved. They block access with three parked cars that leave no space for even a very small car to drive through. This affects access to over 20 full size storage units. Clearly only their own time and convenience matter to them, not their customers. read more

After a HORRIBLE experience renting a UHaul from a Soquel dealer, I was hesitant about another truck rental. What a great experience we had here! I highly recommend them for their professionalism and courtesy. They have a great selection of packing materials and should be considered for truck rentals. read more

Terrible customer service. I went made an Order/Reservation online with the and got a rental equipment confirmation from U-Haul at the Anbar location. Soon the telephone rang and the agent said the pick-up truck wouldn't be available, and that I had to drive 10 miles out of the area to get the vehicle, and, it wouldn't be available for 3 hours later than what I'd already received in my order/reservation confirmation. Worse, at 79 cents a mile, I'd get billed for the extra miles, so it'd add another $16 to the rental. Plus, I'd have to pay for the extra gas to retrieve the truck from this out-of-town location. The U-Haul folks could give a damn how they honor their on-line Order/Reservation confirmation. read more