Called and asked for help with my tractor that was stuck. He asked me how much it weighs and as I…read morewas trying to figure it out he got annoyed and hung up on me. When I called back, assuming we had been disconnected, he said "oh your the guy who doesn't know anything about his tractor, I can't help today anyway, what more is there to discuss?" He basically refused to help, was rude and left me stranded.

Serivce was 5 star! Towed the crashed vehicle. Let us go back for what we left in the vehicle,…read morecalled us because he found other items we missed! Boxed them up for us to come back for. Kind, courteous, thoughtful. We chose him because we had used him before and had the same level of service. THANK YOU

We began the process of getting new tires for our motor home. I spoke with Bruce and he was amazing…read morein his effort to help us. He guided me in my effort to get a tire adjustment on our previous tires because they had weather checking and normally that company will offer some assistance. For a couple of reasons the company wouldn't help. Bruce made an effort via a different path but came up with the same results. We did discuss what tires would work for us and he immediately located 6 of them for us. We scheduled about 3 weeks out. The weather on that day was calling for snow and our trip was 50 miles. I asked if the weather was bad enough, could we cancel and reschedule. They were very agreeable to that. We made it and after an hour and 45 minutes we were on our way. Because they do some business very close to us they agreed to come by our house and retorque the lugs. Tough finding anyone who would do that. I whole heartedly recommend Pete's Tire Barns (from the Montpelier store at least). They were great and I will not hesitate to do business with them again. You shouldn't either.

Responded quickly when I needed a tow. Very friendly and helpful…read more I did have an issue caused by that, but they stood behind their service and made things right, and I'm sure they'll avoid that in the future. Can't ask for more than that!

Ian was a pleasure to deal with. He responded quickly when my car slid off the road and was stuck…read morein the mud.

Very friendly and helpful staff! The mechanics know their stuff. I needed a place to get my car…read morefixed right away and have a limited schedule, they took me right in and answered all my questions. They also saved me a lot of money by letting me know that things I thought I needed, I actually didn't need. They also searched different parts stores to get me the best parts for the least amount of money. Highly recommend!!

Great service. Been going there for years. I went to another tire place before and KW is better,…read morequicker and has better prices. Definitely recommend. Top tier customer service.

Great staff. I was looking for a particular brand snow tire for my new car in mid February. Other…read moretire shops that carried that brand were out of stock and were unable to order any. Town Fair was also out of stock; but they put in the time and effort to locate the tires I wanted. Three from one source and the fourth from a second source. I am now a happy camper with snow tires I feel confident with on my new car.

Excellent service, fair prices, kind employees. We were so fortunate to find this tire shop. Shop…read morehere and you won't go wrong. Thank you team!!

These guys were a lifesaver! I was driving home from Vermont to Mass (3.5 hr) and had to make a…read morestop in Montpelier. It was then that we discovered I had driven over a sharp metal object that punctured my tire. How we survived the hour long drive to get to the Uhaul across the street from Morse Auto, I have no idea but luck was on our side that day. Of all places to be right across the street when your tire is totally flat in Vermont! I walked over and asked if they could help me with my flat tire and a bald guy (I'm so sorry, I never caught his name!) peaked out of a car, in the middle of eating his sandwich and offered to help. I felt so bad disturbing his lunch but he couldn't have been more helpful. The whole process ended up taking about an hour. He ended up patching from the inside of the tire and on the outside since the object that was lodged in there was pretty big. It's been several weeks since then and my tire has been perfect. All of this for just $15. I had to give him a little extra for cutting his lunch break short and preventing what would have been an absolute nightmare. Thank you guys!

Very supportive and personable staff. Haven't had an unpleasant experience in the several years and…read moreseveral vehicles I've brought them. Locally owned. Reasonable prices. Estimates are clearly explained, always very accurate, and advice is very helpful.

Horrible, the worst around! Took my new Audi A6 in for its first oil change. Shortly after I…read morestarted having transmission issues. The transmission went into lock mode and I couldn't drive it. I had to have it towed to two shops until they found... the transmissions drain plugged was pulled by someone that did the oil change that didnt know what they were doing and likely put it back as soon as they noticed they screwed up. My transmission is supposed to hold 3.5 liters but only had 1.5 in it. They almost cost me $14,000 for a new transmission (they did cost me a couple of thousand in towing charges and trying mechanics trying to figure out what happened). Separately, I had tried to make an appointment for my wife's tires since she bought them there but they wouldnt make an appointment and were rude. Me and my family will never go there again. They have lost our business forever!!

-5 stars. The worst tire shop in VT. They damaged my brand new rim when getting a set of tires put…read moreon and balanced. Spoke with the pathetic abomination of person who called himself the manager. His name is Chris, and I when we asked him how our brand new wheels got damaged with proof of the damage of the wheels coming from his shop, he denied or any mistakes that could of been made by his shop. Worst customer service in VT, and I do not recommend you bring anything to to this shop. I expected better with the steep prices they had. If the owner reads this, please do yourself a favor and re-asses your management at your shop. There's a reason why you have a reputation of 2.5 stars.

Leased 4 RAV4's in a row from these folks. I have found their sales and service departments to be…read morecompetent and efficient and am hoping to close lease #5 this month. Not sure why folks leaving bad reviews have so many bad things to say about the service department, but good service has been my experience, although all I usually have done is scheduled service on a relatively new car. Folks driving in beaters with 200,000 miles are having more problems than a bad service department, and should look closely at what they are asking 802Toyota to do. Independent mechanics are often a better choice for basket case cars.

the parts department sucks and this is why : I have a 2021 tundra all lights came on the dash and…read morefrom what I saw on the forum and when I hooked up to it said right wheel speed sensor. I called 802 and they had one so I went and picked it up and installed it.for the tune of 400.00 + ! that didn't fix the problem so I went to to local garage and they hooked it up and went for a ride it was the same place as the speed sensor but the axle baring so I call them to order it and they had one on hand so the next day I got. when I was there my wife was with me I had concerns of it being the right one and also said passenger side rear he said yes . I came home got it all together put it in the rear end housing to find it wasn't the right one. I called him back he told me it was unfortunate that that happened but he would sell me another for 368. he said that's employee discount i said no I already paid 518. For the wrong one I want my money back. He said it's my fault. So I sad when you call and it says you will be recorded for quality insurance let's listen to to call when Initiall called to order and see what I said . WHAT A JOKE THEY ONLY USE IT TO THERE BENEFIT!!!!!! Stay away for here it's my personal opinion you will take it in the shorts!!! Tim H.