Excellent service provider. Prompt and professional. We have used R &W exclusively for 25 years…read moreand are rarely disappointed

We moved into a new home recently and my husband smelled gas from the fireplace. He scheduled a…read morefireplace inspection with R&W. The service technician was on time, very friendly, and efficient. He diagnosed and fixed the issue, cleaned and serviced our fireplace and now we are able to enjoy the comforts. Highly recommend!!!!

Called on Monday 10/18 to scheduled appointment, stated they were scheduling for Thursday and gave…read moreme an appoint for Thursday between 9-11. No Show today and two phone messages later finally got a call back and was told he had me down for Friday. Frustrating, as I took time off from work to be home. Went with a different company, need someone we can depend on.

We were referred to Tipton by our home warranty. The outside unit of our heat pump was freezing up…read moreand not working correctly to heat our home. The technician came out and assessed and reported to the home warranty that there wan't a mechanical issue. I had to call the technician back a week later. He stated that there was a malfunctioning part and he would have to replace it. He stated that he would contact the warranty company to see if he should order or if they would. I called the technician several times and left several messages. The technician refused to call me back. I contacted the home warranty and they said he never contacted them and that he stated there was not mechanical issues. Now in the summer, we are still having issues with our unit not being able to cool the house. I called the home warranty and I now have to start another claim and pay my deductible. I refused for them to assign Tipton to our new claim as I am completely and utterly dissatisfied with their service and treatment. I also recommended to the home warranty to discontinue referring calls to Tipton.

Ilya answered my Yelp search before I even asked for help. I emailed a brief explanation of what I…read morethought the problem was, and he responded immediately. They were able to service our dishwasher on the day and time we requested for the estimated price! We couldn't be happier!

Very thorough inspection of my furnace and A/C systems. Arrived on time and Charla reasonable rate.read more

Great customer service. They were out in the afternoon servicing my account unit that wasn't…read moreworking. They diagnosed the problem and fixed what they thought was the problem. When I got home from work, the AC unit was still not working. I contacted them and the owner was at my house within 20 minutes. The problem was diagnosed and fixed. Upon packing up, he went and got the check my wife had written earlier in the day and told us because of the error, he was not charging us anything. We tried to argue that his time was valuable but he was hearing none of it and wouldn't accept anything for fixing our problem. I won't use anyone else from this point on. Honesty and integrity hard to find these days and when you run across them, you keep it close by.

Our AC quit and after a very sweaty Mother's Day weekend we were referred to these folks by a…read moremutual friend (thanks Randy H!!) We had 3 technicians out today troubleshooting our problem and all were very kind, knowledgeable, and professional. We LOVE our new programmable thermostat and will be putting these guys on speed dial for all of our heating and cooling needs going forward. The are easy to deal with and reasonably priced as well. Highly recommended!!!!

Have been using CS for years and have been very happy with their service and staff. We've been on…read moretheir service plan which caught issues early that saved some headaches and expenses down the road. We ask a lot of questions, and they are always very knowledgeable and helpful.

This company is either inept or they are rip-off artists…read more I've waited 3 summers before leaving this review to give them the benefit of the doubt. In July 2015, this company was hired by my warranty company to replace a fried component on my HVAC. The following year, May, 2016, I got my usual service company to perform the Spring maintenance and they told me according to their readings, the system was under-charged. I said that was impossible as this was just repaired and they suggested I call the company that performed the service. I called Comfort Solutions and they came out to test the system and they claimed that their reading indicated that not only was my coil bad but also that I should replace my TXV (thermal expansion valve) to the tune of THOUSANDS of dollars. They charged me for the diagnostic to boot. I called my company back and because they are actually capable and I trusted them and they wanted to be thorough and provide good customer service, they checked for leaks for free and reiterated that there was no way the numbers were indicating anything other than an undercharged system. Called Comfort Solutions back and told they stood by their completely incorrect and rip-off position. Why do I say this? My company was so confident in their diagnosis that they made me the following deal: they offered to charge the system and if it ended up not fixing the problem or it ended up being something else they would refund me everything. Guess what: in May 2016 they charged the system and my HVAC has run flawlessly for 3 whole summers. Comfort Solutions wanted to charge me THOUSANDS OF DOLLARS for a problem that didn't exist. Also, since replacing the parts they wanted to replace would require re-charging the system, there would have been no way to prove what the root cause was. Stay FAR FAR FAR away from this company. They charged me for the diagnostic and I paid the other company to charge the system. These guys are terrible. If the company doubts this story or claims anything of the like, I still have their diagnosis sheet where they recommend this action. If these items needed to be replaced how do they explain 3 years of running flawlessly in extreme heat when I keep my house at 68 in the summer. I do not want this company to contact me at all. I chalked up the $100 lost for the fake diagnosis and the money I had to pay to recharge the system properly as water under the bridge.

They were hired through Home Depot to install a new water heater for me. My service window was…read more10am-12pm. No answer from them at 12:12pm. Had to reach out. Then decided to tell me that they are running behind. Could not give me an update to when. 1:54pm still nothing. Had to call Home Depot and ask what is going on. 2:59pm at my house with no heads up. Upset that no one is home now. Finally called me and I told them I will be back in 30 mins. They came inside and tried to tell me I needed all of these things. Told them I didn't need them and they said then we can't do the install. Ask the guy to leave and he did. The best part was he said it would take 6 hours to do the job and drain the old tank. Now I know why they are behind.

I got a quote and though I didn't accept the bid we got talking about the project and I later let…read morethem know of needing to have the bathroom floor done. They gave me a positive response on what it would cost and I gladly accepted. Very punctual and professional and completed the job in less than 3 hrs. Perfect in every way. Highly recommend

Honest, hardworking and living the American dream. That's Hanna. My mini-split was installed…read moreperfectly, better than expected. Don't hesitate to call Hanna for any of your HVAC needs.

Amazing! My husband and I ended up deciding we needed a new furnace and ac. The owner ordered in…read morethe items and when they came in was able to install the units in 1 day. He was hard working and prompt. Above all he was open to answering my questions. This was our first time having to buy such a expensive home repair. Hanna went out of his way to make sure we received a great unit at a amazing price. He saved us thousands of dollars!