Let me start by saying that I have worked with Robinson Heating and Cooling for over forty years,…read morefor needs at my office and home. They also installed HVAC when I built a house. In 1986, Stuart Robinson came out on a cold January night. He got the emergency heat running until they could replace the unit. I have never had any issues or problems in the past. Recently, Jason came out for the annual Fall service. With his camera he located a crack (not a good thing in the heat exchanger) on the video. The initial reaction was to replace the furnace. So we had another bid and he inspected and he failed to find a crack in the heat exchanger. Obviously we were confused at this point. So we hired a third service company to evaluate the unit. Again they came back with a diagnosis of "no crack". I did not know what to do. Nate Robinson (Nate is a licensed Mechanical engineer. Not many service companies have such expertise.) volunteered to come out with the service technician and replace the heat exchanger. I was shown TWO cracks. I apologized immediately for casting doubt. TWO heat and air companies missed TWO cracks. Do not doubt Robinson Heat and Air. Call them You and your family and pets lives may depend on it. They put personal care first, while being right.

I don't normally do this, but I wanted to share a local business experience with Robinson Heating &…read moreAir Conditioning, Inc. in Middletown. My mom is an elderly woman that lives alone and is disabled and has been without heating for a week. Robinson not only charged her a 95 dollar service fee, which okay I completely understand for coming out. Hooked up a new thermostat which are typically builders series junk, showed her that the heat was now working. Then told her it would be FOUR HUNDRED DOLLARS TO INSTALL. The irony it was already installed, when she said that was outrageous he uninstalled it and left. No heat, in December for an elderly disabled member of the community who has spent who whole life doing incredible things locally for those in need. This is the most ridiculous thing I've ever head and I've worked in the home improvement industry for 10 years. Middletown you have a choice of which small business you choose, Robinson heating and air does not care about their customers nor community. The icing on the cake was I spoke with whichever supervisor was on duty WHICH NEVER RETURNED MY CALL, and he told me a completely different price (300) and then basically said screw off and hung up. The two prices aren't even the same!

Our furnace failed recently on one of the coldest nights in recent years. We called our home…read morewarranty co first but they could not get a service contractor to us for several days. This was totally unacceptable so we called a local contractor Rick Ogden HVAC who had previously worked on a past HVAC issue in our home.. They responded immediately with a service call to diagnose problem and confirmed the heat exchanger on our 20+ year old furnace had failed. They provided a very competitive quote on a very High Efficiency furnace, picked it up that day, and more importantly, installed it the next day in the AM. We did not have to leave our home during this record cold spell and we are extremely grateful to Rick and his team for the quick response and keeping us safe and comfortable. They also provided answers to our questions and made appropriate follow up visits to make sure all was running as it should be. When they advertise 24 hr emergency service , they mean it. Also , a pleasure to do business with.

We have used Ogden a couple of times now. Local business with good attitude and customer service…read more Very responsive to our calls.

I will not comment on anyone's previous reviews. We all have our opinions. However, being a…read morebusiness owner, I understand the importance of reviews, and the general public leans heavily on them in today's marketplace. I called Inloes last Friday because our furnace went out. CJ with Inloes was at my house within two hours of my phone call. He was very professional and informative. He proposed three different options, we chose the one we wanted, and they scheduled us for an install on Monday. The crew showed up, once again, extremely professional, organized, and very efficient. I deal with contractors daily in the real estate industry. I see the good and the bad. I will recommend Inloes to anyone who asks me for a recommendation. If you are considering Inloes to help with any heating/cooling needs, be cautious of the negative reviews you read. You won't find a better company to help you.

Inloes staff treated me right. Was my second opinion, which I didn't say. They checked my furnace…read moreand gave me a replacement quote. I looked at the national Lenox sight for their product. I went with them with a work window to clear my house, They came when arranged @ a great price. Install with refit went great. Clean up was good, too. Warm today & happy @ less $$. 5 Of 5.

EW Heating & Cooling (Woody) did a great job putting in a new AC unit at my home over the summer. I…read morecalled late one evening and he was at my house in Florence KY with in a hour. He took care of our problem very quick, great price, and he was very friendly. He went so far above and beyond the job it was pleasure having him and his workers at my home.

Woody has come to our house several times. I always feel like his pricing is so fair he doesn't try…read moreto over charge. And he's always been able to fix the problem right away. Plus he's a marine so that tells you something right there.

My Girlfriend just spent 12 thousand dollars getting an…read moreentire new HVAC system Daikin Brand, , the technician told me he ran new electrical lines put a couple other lines on a different breaker put a new junction in during the installation(two days) the next day I noticed the microwave didn't work.. the microwave is directly above the new HVAC, The follow up call back to get them to just take care of the one plug, I was told no, this isn't on them. Something is loose, If it was working and fine before they got there and now it's not working after they did their install? That's basic math. We will not be having this company back to 228 n Washington, I would choose a different more honest and honorable company that does the right thing, especially with the fire hazard they left her with in a house she just bought,

We've been with Bartels for just over 2 years when they replaced our old fuel oil with a heat pump…read moresystem. The system has worked great. Everyone we've worked with has always been courteous, professional and very quick to respond. I highly recommend this company to anyone looking for an energy efficient system supported by a knowledgeable and friendly staff.

Great customer service. They were out in the afternoon servicing my account unit that wasn't…read moreworking. They diagnosed the problem and fixed what they thought was the problem. When I got home from work, the AC unit was still not working. I contacted them and the owner was at my house within 20 minutes. The problem was diagnosed and fixed. Upon packing up, he went and got the check my wife had written earlier in the day and told us because of the error, he was not charging us anything. We tried to argue that his time was valuable but he was hearing none of it and wouldn't accept anything for fixing our problem. I won't use anyone else from this point on. Honesty and integrity hard to find these days and when you run across them, you keep it close by.

Our AC quit and after a very sweaty Mother's Day weekend we were referred to these folks by a…read moremutual friend (thanks Randy H!!) We had 3 technicians out today troubleshooting our problem and all were very kind, knowledgeable, and professional. We LOVE our new programmable thermostat and will be putting these guys on speed dial for all of our heating and cooling needs going forward. The are easy to deal with and reasonably priced as well. Highly recommended!!!!

I can't remember our serviceman's name, but he was awesome and taught us some things. I would…read moredefinitely recommend him. Terri

Used them for years before moving from Cincinnati. They are full service and very reliable.read more

Repairman fixed issue right away. I would recommend. It was a busy weekend and I was so glad they…read morecould come so soon.

This business is great very knowledgeable and polite. very fair and a quick response.. Very…read morethorough in what they do