Sporadically change their rates, double the rate and say that it's random and then if you're not in…read moretown to get your mail, you don't know they're doubling the rate and then they refuse to reimburse you after agreeing to lower rate back to previous.

Clearly someone isn't doing their job. Had to go to my storage unit to clean it out multiple times…read morethis week, because everything got ruined from mildew because their not maintaing the correct temperature. Clothing and furniture that cost hundreds of dollars are now ruined. Also, whose cleaning the place? 4 trips to my storage unit, and everytime I went the same trash was in the same place. STAY FAR AWAY!!! Hope a manager sees this and realize how crummy they are. To bad I can't add a photo where you can smell the mildew.

Ms. Janie Crum is the BEST PERSON EVER!!!! :-) Her customer…read moreservice saved our college dorm move in with our son. I arrived in Tallahassee with a van of college stuff fir sons dorm room! Lost my key to our storage unit! The normal bolt cutters were not an option! Ms Janie cut it off with a GRINDER!!! Yes a GRINDER!!! :-). She saved a least a day of wasted time!! Again, great customer service and would not accept my tip!! Very classy and professional!! - Rob Thompson

Janie was awesome. I rented a 4x5 that I was going to use only a week. Very helpful and fast.read more

The staff is pleasant and efficient. Quick responses to emails and messages left. Fantastic…read morecustomer service! Highly recommend!

Free truck use, very clean property, the staff was great. They broke down all of the details for me…read moreabout my move in. Signed me up 4 the app. This is the best storage place in town.

We stored furniture items, clothing and mattress for the summer between semesters. They make you…read morepay $12.99 for insurance and in the small print they say they don't cover mold or mildew. The unit leaked, B101 and ruined a good sort of our belongings. Of course they do not want to cover it. They said there are no visible signs of water, well it didn't rain that day. See pictures attached, clearly an issue. Bad business for not wanting to take accountability and poor maintenance of ceilings.

Very great price although I will say the reason for the 4, instead of 5 star is indicative of the…read morefact that the locking mechanism is horrendously obnoxious, I spent a solid 5 minutes trying to get the lock lined up with the door and I promise you 5 minutes doing that feels like an hour. The space throughout the facility is ideal and there is sufficient room to make entry and exit even with multiple cars parked throughout the facility of their respective storage units. They also have outlets in the units to plug fans in, which was ideal. Overall, I am still using this storage for another month, but would likely use again in the future for storage.

A Big shout out to Dave!!! Thank you for going Above and…read moreBeyond!!! I have My phone back!! Thank you Dave... Your Great!!!

Avoid this extremely predatory storage rental company. Once you call them, they will start the…read moreonslaught of harassing texts and phone calls to get you to start the rental even though they know you don't need it right away. They will conveniently forget to let you know that your rental start date begins when you pay, which you will want to do just to stop the texts and phone calls. And they will also forget to mention that you need rental insurance coverage so they could add their own insurance to your account. I regret recommending them to other parents but hope I am the only one who got scammed by these vultures. -1 star

Great location, very near the college, place is super clean inside and outside, Pricing is very…read morereasonable and Kaila was super helpful

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

If you're looking for some place to store your your private things safely, look no further. Jack in…read morethe Box provides a clean, safe environment for all your storage needs. If there's an issue, it's quick to be handled and dealt with. Do yourself a favor. Contact Jack in the Box

Josh has great customer service skills and goes out of his way to make sure you're taken care of. I…read morehad a great experience with my short time at this facility (about two months in total) and I highly recommend it if you need a space to store any valuables. Great service.

Very helpful and economical for a short term rental Rented a small unit for dorm room items to…read morebe stored rather than drive back home. Dave was very polite and helpful with the rental

There should be a place for a negative star! this particular storage unit on Capital Circle NW has…read morepoor management!!! I was advised at the last min. that the camara wire was attached to my storage unit and they needed to get into my storage as soon as possible. So, I had to take time out of my schedule to accommodate them to see if that was an issue. Come to find out they will need to move everything in my storage in order to get to the wire. They have no intentions of accommodating me and advised me if I am not able to let them in, they will get in anyway. They did not allow me to choose a time that would be best for me. The customer service and poor management I would not recommend this unit space at all!!!!

The first time I used it was for a short period of time and had no issues, but the second time I…read moreneeded it longer due to COVID. My items were there for about a month and they were full of rat poop, spider webs, and holes which I assume to be because of rats. Do NOT RECOMMEND if using for an extended period of time. However, the staff is nice and it's very affordable.

Mrs. Pamela was very accommodating and professional! We started up by renting one unit for one of…read moreour daughters and then we realized my oldest daughter needed a unit and in short notice, she made it happen and took care of us. Her units were very clean and accessible. We have our locks from this summer and we will be going back next year! Again she was very sweet and caring!!