There are not enough positive words to describe our interactions with this company. They really…read moreseem to prioritize service over pushing unneeded work. We had a miscommunication today that could have gotten ugly but it was handled immediately and Jesse and Andy went above and beyond. I highly recommend Bow Tie and will not hesitate to call them if needed in the future.

The city of Arlington sent an email about excessive water usage and so after reading reviews, I…read morecalled Bow Tie Plumbing. They came to my property the same day. They ran tests and isolated the leak to be a valve inside toilet. Turned that valve off and meter stopped running. Incredible! I'm calling these guys for all my plumbing needs and you should too! Ethan and Dustin were the gentlemen that detected the leak, within 5 minutes might I add!

Christian was prompt, heard my concerns, gave his best solutions & a timeline for his work. He…read morewalked me through his finished work and future proofed my outdoor spigots. Would highly recommend!

They came to my son's house to fix a leak in front yard,they told him that it would cost $1200 and…read moremy son said he had a quote for $500 and they said we can do it for that. They were trying to steal $700 if my son would have said ok on $1200.Beware of the price they quote you and call someone else.

Had a leak from my washer drain pipe. Chris came out and identified the problem. The leak was in…read morethe slab and he ran a bypass of the pipe and tied it into the main drain line of the house. This was done to protect the integrity of the foundation. This was not the original plan and Chris asked if I would like to get a second opinion. With the original plan changing he offered to waive his fees while I got a second opinion. The work was done in a timely fashion and resolved the problem. It was a pleasure doing business with Chris.

After a week or so, the toilet began to rock a little when we sat down. I texted Chris to ask what…read moretorque I should use so that I didn't damage it. He responded by saying he'd stop by and adjust it. Cool! I added that while he was here, we'd like him to take a look at the gas connections under the cooktop. Occasionally, we'd faintly smell gas when we opened the cabinet doors. He agreed to take a look. He did find a leak and showed soapy water bubbling up around it. So I asked him to make the repair. The BIG surprise was when I asked him how much I owed for this visit/repair. No charge. I've found my plumber for life, just like I found my HVAC person for life.

Very professional, courteous and at my place when they said they would be here…read more Called out to fix a leak in a pipe. Turned out the pipe wasn't mine. I was charged a service fee of $29 not the usual fee of $79 because they gave me a senior citizen charge. Thank you very much

July 7 2026 ... It's HOT, and my air conditioning fan quit. A new fan motor was found for my…read more'older' unit. John installed it and had it working in a timely manner. I was impressed that there was never any 'HIGH PRESSURE TACTICS' to have a new unit installed as my neighbor has experienced with his AC company. The unit is running amazingly well now... perhaps the old motor hadn't been working 'properly' for awhile! I had him check the Freon level and at my request he added some, cautioning that just filling it would only be a temporary thing, if there is a leak... I took the gamble. I was, once again, impressed with the expertise, courtesy, timeliness, and fair pricing of KMP and their technicians, and based on my experience with hot water heater replacement, offset flange replacement in slab(!), and now HVAC service, I highly recommend KMP!

Hot Water tank was leaking, and I refuse to take anymore cold showers. First let me say, the…read morecustomer service was excellent. It's December and I used most of my time off from work and told the persona on the phone that I will not be home until after 4:30. They definitely made it work for me. A young gentlemen named Travis called and arrived to replace the Water Heater. He gave me two options, to replace a pipe (where the leak was at) or the entire unit. I decided to replace the unit because it was old and was installed in 2005. Travis was very professional, smiled and explained everything in simple terms. In about less than 2 hours, he completed the install, and we were back to hot water again. If anything, I'll definitely recommend and use this company for their excellent service.

Owner has horrible business ethics. That's going to run down hill. Sorry. Has side businesses…read morerunning but won't honor the wording of the add. It's shady. And it's over 800 bucks. Which is small potatoes. But now it's principle.

Really happy with Don's service! Laura, who helped me set my appointment, was so helpful and took…read morecare of us. Same day service. Don spent time explaining our situation and what was needed. He didn't try to upsell me or anything. Highly recommend!!

Inquired about needing a service done at my residence and person replied back quickly then all…read morecommunication stopped on their part.

Our home is 66 years old and the drains had recently been slow to drain or were no longer draining…read more Chris from L & F came by to inspect things. The problem was two-fold: the cast iron plumbing pipes were bowing under their own weight and stressing the joints. When he pulled them apart they were remarkably clogged with 66 years of grease. (Don't pour grease down the drain) Chris was able to replace the pipes with PVC in about a half day. The drains are functioning correctly. The thorough inspection of the crawl space also made our home safer. The meter for natural gas was replaced recently by an Atmos contractor- the gas line was kinked and there was a significant nick in an electrical cable adjacent to the meter. A call to Atmos and they were on it in a short time. We're appreciative of the extra steps taken to make sure it was all in order. He is based in Mansfield but has worked on our home in NW Dallas as well as my father's home in Arlington.

From the owner: Family owned and operated, experienced master plumber in business since 2005read more