My windshield wiper broke during the snow storm yesterday. Stopped by this afternoon and Greg fixed…read moreit right away! Very professional and friendly service. Thank you. Would recommend this business.

This was the third time have a horrible experience high TD. Even with an 8am appointment to have…read morejust my front brakes done, it still took over 5 1/2 hours to get them done. It took 2 1/2 just to get the estimate. I asked Tim about how long it would take, because I was short on time because I had to get to work. He asked when I needed it to be done by. I told him I needed to be walking out the door by 1pm. He assured me that it wouldn't be a problem. Needless to say, I didn't get out of there until 145. Too late to go into work. So I missed a day of work which included 2 hours of mandatory overtime. After complaining through the website, all they would do is refund $100, of which is going to take 7-14 days to receive . 7-14DAYS!!!

If you have any tire issues, please stop by here! They have a great crew, got my tire taken care of…read moreright on time, and the price was very reasonable. I really appreciated their service. While I waited, I took their advice and walked around the church and the neighborhood, and even stopped for some tacos. It turned out to be a really nice area to spend some time while waiting for the tire to be done. I would definitely recommend them!

Mitchel and the team were great. Easygoing. There to help. No over-selling. In fact they cleared my…read morecheck engine light for $0 and told me the issue.

went in Thursday at 2:30 and was done well before 3, did a great job , very professional,…read morerespectful, and great experience overall. spent 75 with a coupon ( search valvoline coupon in google )

Good service, good products, doesn't take you too long but they are expensive. Maybe the cost of…read moregetting you oil change is more than I think it should be but I never get out for less than $115 with a coupon. The expected upsell isn't too pushy. I'm glad they check the lights. Some of the lights are tricky to replace and I wonder how well stocked they are. Either way, I'm glad they test because lights working correctly is a big safety issue. One issue I really don't like is they put on the sticker that recommends oil change after 3,000 miles. Most cars manufactures spec out a higher amount. It's not honest and for people like my wife wouldn't know any better.

This is the kind of place that if you forget to specify exactly what you want, they are 100% going…read moreto give you the most expensive option possible. It shouldn't be on the customer to not forget to make sure they aren't being scammed by a "legitimate" business.

I needed to get new tires for my car and I called and talked first to the Manager John and got some…read moreinformation. Then I had to call back and talked to a very nice lady who was also very helpful. We have gone here before for tires and also when we have had issues with tire's always great Help with the manager John and his team. I would highly recommend them.

Went in today to get an oil change and had one of rudest staff attendants imaginable, certainly…read morewon't be going back.

Quick service, but something shady is going on here. I had my oil changed only 3 months ago…read moreelsewhere and after taxes there was a $10.85 difference at this location due to "Shop Supplies" fee, which I've never seen before and I've gone to Jiffy Lube for my high mileage oil changes for years. Even the service I always get was a dollar higher here? I noticed it seemed high when he read the total, but didn't think much of it. They intentionally wait until after you pay to show you the charges and once your receipt is handed to you, it's "goodbye and your car is running on the street with the driver door open ready for you to leave". Not worth it for me to go back and cause a scene about, but definitely will not be returning to this location. For all I know, they're scamming for small amounts and pocketing the difference - it adds up. Beware.

8:06 Saturday - I pulled into Donovan's Express Care…read more 8:17 Saturday - I drove away from Donovan's Express Care with new oil and filter, all fluids checked, and tires at requisite pressure. During my short wait, I read in a tidy little waiting room with no blaring television. I appreciate the silence -- don't go changing! Locally owned since 1958.

Had a very minor fix and these guys handled it with no problem and didn't even charge me…read more Could not recommend these guys enough!

I had been a Tire Discounter customer for 35 plus years. Wouldn't get my tires anywhere else…read more Eventually that expanded to include oil changes, wheels and batteries. Unfortunately, about 5 years ago it just became a series of problems. They didn't put an oil cap back on. Not the end of the world. A hassle perhaps, but things happen. A couple of days later they called and said they had my oil cap. How they knew it was mine I don't know, but it was missing. When I went returned they said I would get a free oil change on the next trip in and they would put it in my file. Six months later I go for an oil change and they have no record of any such thing. On another car they knocked off the sensor(s) when putting on new tires. They put on a new sensor but it was never correct. The ABS light, brake light, etc comes on intermittently and they said there is nothing they could do. With two cars and a truck it just seemed like there couldn't be any visit where things didn't go south. This was NOT at the new Ft Thomas location. I don't want to mention the store because I'm sure there very good people there and perhaps the ones that caused the most problems are gone. Since it happened over a several years I have to think it is a bit more cultural than just isolated incidents. I have two older identical cars that still run great. I am giving one to my granddaughter. I had purchased very nice wheels from TD several years ago and wanted to hang on to them. I called the wrong TD by accident and arranged to have the wheels swapped and buy one new set of tires. The guy was so friendly I thought this is great! Nothing like the grumpy guys I usually deal with. I went to the TD I've gone to for several years and it was the same old huffing and puffing. They acted like I was putting them out for wanting to switch wheels and buy new tires. I finally said "Nevermind" I will call the tire dealer I talked to earlier thinking it wasn't a TD store. Oddly enough it was the new TD in Ft Thomas, KY (by Jeff Wyler). I explained that I called the wrong store and if they could still change the wheels and sell me four tires. Marty, the manager, was the most friendly and knowledgeable person I've dealt with at a TD location. He gets customer service, went out of his way to make the whole experience first class. TD needs to put this guy in charge of training managers on customer service. Just being friendly goes a long way. Hopefully it would filter down from Manager to staff. Sure a good price for a product is wonderful thing, but nothing beats great customer service. Marty and his crew get it. Friendly. Take a genuine interest in the customer. It ain't rocket science but it is stellar. Marty and his staff have salvaged an ex-customer. I do think great customer service should be the norm and not the exception. We like to rant and rave about great customer service. I've already told several friends and neighbors about the new TD location and the great service. Marty and crew have, for me anyway, made customer service exceptional. I highly recommend the Tire Discounter in Ft Thomas.

My first visit at Tire Discounters was amazing. I had a bolt in my tire and they were only open for…read morean hour and told me to head over anyways. I was so grateful for the help they provided and how quick they were. I had a great experience with their service and how kind they all were. They also offered me a great deal to replace all four of my tires for a great price! A special thanks to Taylor, Rob, and Marty!

If I'm honest - having to take my car to a "car shop" even for routine maintenance is like going to…read morethe dentist. You know you need to go but you don't want to. So I'm happy I've found Christian brothers. They have been very transparent, have great service and fair pricing. The staff is constantly pleasant and responsive. We've taken several cars there and each time have received good service. Today was an oil change. I appreciate the free inspection to know what needs to be considered for future work. They also give photos of the items in question. The waiting area is always clean and comfortable. When I picked up the car there was a handwritten note thanking me for the business. In this day - any thank you note is an above and beyond gesture, but to have it hand written was a pleasant surprise. I will definitely continue to do business with them.

He made it right i can't fault them for that actually. Did the right thing. I should have waited…read morebefore i ripped them apart. Honest shop.