I had to have my car towed in as it wouldn't start. The battery was only a couple weeks old so they ran some tests. After running it for a while they reported the battery was now fully charged, so most likely not an alternator issue. I told them that we sometimes noticed the car would sometimes switch to accessory mode when turning off. They asked if they could run load tests and check the switch and keep it overnight. We agreed. In the end, they found no issues. When I went to pick it up , I asked for the bill and I was told there was no charge. I was shocked! I thanked them very much for checking everything and even more for the no-charge. Just based on that, I think I have my new service garage! read more

While my daughter and I were traveling across several states, the Low Tire Pressure light came on. Stopping at a gas station, we found the tire to be audibly leaking air. We topped off the tire with air and searched for a nearby AAA garage and fortunately found this Jackman Rd location. They were able to assess it right away, although being quite busy. They gently recommended a new tire, and noted the others were likewise aged. We knew the car would be needing new tires, but thought we had more time before they went. It was time. I felt no pressure to buy from them; they gave us a few different tire options and let us choose what to do. They had the tires in stock and were able to get them on within an hour. In the meantime, they had a bathroom, and recommended a nearby store for snacks while we waited. We were safely back on the road in 1.5 hours. They were genuinely trying to help us, rather than trying to make a buck. So hard to find caring people in customer service, who are also efficient and effective. read more

This AAA Auto Service Station isn't far from where I live and service has been fabulous! Most recently, I had a headlight go out. I stopped by prior to closing and the owner/manager very nicely came out to check my headlight on a very chilly night. While he didn't have my headlight in stock, he promptly ordered it and my car is back to fully functional again. Highly recommend!! read more

I have been a loyal customer of this location since before they transferred over from Smitty's to AAA. I have brought two vehicles here for all repairs/maintenance and have family who have used their services on my recommendation as well. They may have lost a customer yesterday. I am still angry about my interaction with them, and we will see how I still feel once I can estimate the damage done to my car. I made an appointment to buy new tires. I told them over the phone that I would like quotes. When I arrived, I met Frank for the first time. I normally deal with Ryan, and Ryan has never talked down to me or treated me the way Frank did. Firstly, Frank knew nothing about my car. He had to run out and look in my door to get my tire size and had to ask me to show him how to read my milage. I asked for a quote and he only gave me one, probably the most expensive tires they carried. I assume this because Ryan had originally told me a new set would cost between $600 and $800, and I was quoted double that by Frank and never given other options. While I was waiting I asked Frank if they were planning to reset my tire pressure sensors when they put the new tires on because I had trouble with them resetting after my brakes were done in January. Frank took this opportunity to explain to me what a tire pressure sensor was and how they work, like I am stupid. I didn't ask what they were. I asked if you were going to bother to reset them. When the tech, Brandon, was finished with my car he walked into the lobby to announce that "your tire pressure sensors won't reset, so you're just going to have to ignore the low-pressure warnings on your dash." I tell him that it took a long time to reset in January, but I know they worked before today. He countered with "well maybe its broke, do you want me to replace it?" I tell him it wasn't broken when I drove it in, so I'd be really questioning how it's only broken after he messed with them. He changed his tune and lied to me. He told me "Some cars relearn the tire location after you drive like 15 miles, so just take it and drive it and see if that works." Basically, forcing me to leave without him addressing the issue. I tell him, I know that won't work because I literally had to bring it in in January for the same problem. Then both Brandon and Frank suddenly remembered hearing about the car that was so hard to reset last month. Frank doubles down and quotes me how much it's going to cost WHEN I bring it back to replace the sensors that definitely worked BEFORE I had them replace my tires. I ask him what if it just needs reset and it's not broken at all, because I really doubt all four sensors broke at once. He reassured me they were probably broken. So I am sure at this point I have been set up to place the blame of any broken parts solely on me, because they refused to address it at the time of its alleged "break." And at the very least Brandon was either too busy or too lazy to invest the time it would take to properly reset my system. Frustrated I decide to just leave and figure out how to reset the system myself. I start to sign the paperwork and as I am literally reading the piece of paper in front of me to understand the three sections I was directed to sign, Frank rips the paper from my hand and starts stapling it to rush me out. I say, "Okay I was reading that, what is the torque agreement I just initialed?" He then sighs and explains to me that I am promising to bring the car back in after five days to have the torque tested. When exactly were you planning on explaining that part to me? And will you be charging me for that too? He didn't answer, but reaffirmed that I can have my tire sensors replaced at that visit for about $100 a pop. Is it common practice to demand people sign invoices and just snatch it away before they get to read any of it? I was never asked if I wanted my old tires disposed of by their shop for a fee. Maybe I wanted them back. But I was told to sign that line too in a rush to get me out the door and stop asking for my car to be returned to me in the same condition I brought it in. And since when do you return a vehicle to a customer with warnings on the dash and tell them to just ignore them because you're too lazy to properly address them after you caused them in the first place? read more

They easily diagnosed and fixed the issue that was left unfixed by another company. They were a bit pricey but there is a warranty.