I went in to reinstate my car insurance and get my car registered. I haven't actually been inside AAA for years, staff was very courteous and extremely helpful. They went above and beyond. read more

We absolutely love our Watsonville AAA office on Green Valley Road! The staff is knowledgeable, courteous and friendly. This office is well trained and supervised. Take it from a person who's business is customer service. Kudo's AAA, Watsonville, a valued community partner. read more

We are paying for a membership and then we asked for a towing and the driver ask you for $100 as a tip that is crazy

I called first and the woman on the line was so helpful and so friendly. She wanted to double check that she gave me the right answer so she called me back a few minutes later after checking on whether or not I could pay my late registration and get my tags at AAA . So then I went into AAA within the hour and you were a little busy and understaffed at the moment according to a representative. They were so warm and friendly, and they said if I needed to run an errand--which I did--they would keep me in the queue. It took me longer to get back than I thought, and they had already passed up my name, and a new representative had arrived to help. The original representative let the new one know that I would be returning, and so she continued to keep me in the queue even though they had long passed my name apparently. When I finally returned, she let me know all this in a cheerful way, relieved that I returned, and got me right in to see someone and pay my registration. It was the easiest, friendliest, most assuring experience I've had with a customer service representative as long as I can recall! Thank you so much for being AAA. I am so grateful you exist, and for all that you provide. You and your wonderful representatives add so much value to this world and give so many people so much peace of mind at a time when things can feel very hard in life. People have the experience of being in very good hands with you., AAA, and they're right--they are. =) read more

Yvonne Reed (Member Experience Associate) and Veronica Gallo (Branch Manager) The best in the business!! Super helpful and so respectful. They are the best and the branch manager has that office down to a pact. This is what I expect from Triple AAA. The best insurance in the business! Amazing!!! read more

This review is directed more towards member services and their lack of customer service. I needed to have some vehicles towed and there is a 10 day waiting period. I would think they would take into consideration I just downgraded my towing package only 2 months ago and I've been with them for more than 5 years. They talk about how much they take care of their customers; but taking care of your customers is more action and less talk. In my opinion, good customer service is rewarding long term customers with being less hard lined on a policy and being little more flexible when there are extenuating circumstances. So what was accomplished other than making loyal member (Which is noted on my AAA towing card) angry?? I'm still going to have the vehicles towed; it was just prolonged 10 days.....Maybe I should rethink my loyalty to this company, because it is obviously one sided! read more

Went in to get my tags replaced and get passport pictures for my kids. Their DMV system was having issues, ok, fine no big deal. Staff was nice. Got my kids pictures taken, then time to replace tags. My kids were getting slightly rambunctious and I had to fill out the DMV form. The lady Lissete, went around the corner in an attempt to calm my kids and said "Oh can I take you home, Julian???" It's 2022, who still jokes about kidnapping kids? Maybe she meant well, but I DID NOT APPROVE. My kid is 3, still doesn't know about stranger danger, but like WTF. I furiously filled out my form, got my replacement tags, and out the door. Will I come back? Probably not. read more

We have been with AAA for 30 years. They have always been there for us and are always available to discuss our insurance needs. I love the fact that you can walk into an office and pay for your DMV. read more

Went here to get my temporary handicap placard. The two women helping me forgot to punch the expiration date on the placard and my car got towed. Not sure why they didn't follow proper protocol, but it cost me an arm and a leg. Going to a different office to see if someone competent can help fix this. read more

Sarah Morales always so cheerful, answers all my question. She goes the extra mile.

Awful customer service. I been a member for over 30+ yrs and AAA is not what it use to be 10 to 15 yrs ago, what happened?? AAA was at the time one of the best insurance out there, well not anymore I been here few times and all the employees or mostly all of them are new. There's only like 2 women that been there for a very long time other than that every one is gone. I miss the AAA that use to be. The old employees the ones that actually took there time to help you and actually had the time to go over your policy now they don't even explain anything anymore, everything now is you pay and you go, I mean what kind of service is that. There was a young gal very pretty and tall she was there for a very long time but I guess she's gone too, all the nice and helpful employees are gone and getting replace by Verizon employees. it's sad to say.And who ever is running or managing that place is doing an awful job im sorry to say but they lack in customer service. Also it seems that all ex Verizon employees now work for AAA it's just funny how you see mostly all Verizon employees now working at AAA offices. read more

This office offers DMV, insurance and travel services (maybe others.) We have been customers for many years and appreciate the convenience and range of their services. The staff have always been professional yet friendly. read more

I had to come over even I do not want to. I entered the office and I was not acknowledged. As the line DMV line cleared up, I stood there and still nothing. The greeter proceeded to sterilize the counter and she did look at me. A Hispanic gentlemen came in and got immediate help. Just so happens, I am Asian-American. Was I ignored on purpose? Would it help if I spoke Spanish? this occurred around 9:40 am on Monday Oct 10/11/2021. read more

I paid them for my insurance in a timely matter. I need a sr-22 on file somehow they never turned it into DMV. My license was suspended, car impounded, insurance rates rocketed and I'm gonna need a sr-22 for 2 more years. Had to also pay a reissue fee at dmv. Contacted them explained situation and they took no responsibility.. offered to reimburse my 60.00 for the reissue fee. I'm going to file for civil suit on Monday.. read more

Received the best quote. Appreciate noemy service and for showing empathy to her clients, totally satisfied!!

Very poor road side assistance. I have to call back after 2 hrs when nobody showed up to replace a flat tire only to be told they'll send another one but still nobody showed up. All this after taking all your personal info over and over ......this was the ticket number #33622 spoke to a person named Angela read more

Big fan of AAA. Reasonably priced to have 24/7 roadside service. Also discounts on travel and tickets is worth the price of membership alone. Pretty much get 10% at all kinds of attractions. Just remember to keep your card in your wallet or purse and use it for discounts. The staff at this location is very friendly and helpful and there is a large parking lot with abundant parking. read more

I wanted to give an update of AAA in Watsonville after coming in recently to get auto insurance. First of all I just want to say I appreciate AAA reaching out to me to try and make my experience better. It's nice to know someone is at least listening. However, the main reason I bumped them up to four stars is because of the services that Alma and Rosa provided me. Alma reached out to me through email providing me with all the details to come in and get started applying for insurance. Sure enough, I walked in and asked for Alma and she was able to assist me almost immediately. Super nice lady by the way. She refereed me to Rosa who would help me through the entire process of signing up for auto insurance. Naturally I had a lot of detailed questions and she answered every single one without hesitation. She not only got me a great deal on my insurance, but she also contacted the DMV for me in order to clear my insurance (since DMV had no record of it) and I was able to pay the $14 fee right then and there. This process was not nearly as painful as I thought it would be. In total I was probably in and out of there in about 15 minutes with full coverage auto insurance. Heck, they even threw in a free backpack for first time auto insurance signers. Definitely glad to have chosen AAA in the end, if you need insurance ask for Rosa! read more