I can honestly say after years of getting jerked around by a different storage place I was so happy…read moreto find a business that cares. First off the facility is clean and well kept, plus it is 24 hours which is fantastic. They offer a guarantee of price for a year and military discounts. The management team is wonderful and listens to your concerns and questions. My tour was on a rainy day and Astrea managed to keep me relatively dry while getting to the different units. The barrel locks make me feel very secure that my items are safe. Plus they are more affordable than anywhere else I've checked

I paid online around 4:00pm for a space here and went to sign lease and pickup key which has to be…read moredone in person unfortunately. The online process was misleading to suggest the process could all be done online until after I paid and got instructions. I arrived around 4:30 pm and the business hours were published online and on the door as open until 5:00 pm which is the reason I booked with them quickly so I could start moving stuff in while I have time off from two jobs. The door had a "closed" sign on it without explanation at 4:30 pm. No one answered the local numbers. I called a corporate number and the first customer service representative hung up the phone. Called a second time and waiting for company response. This company seems unprofessional so far.

Very thankful for Yasmine at this location. Always reliable and got me squared away and taken care…read moreof when there was a discrepancy awhile ago. Also readily assisted me with the needs I required for a recent move. 5 star service.

Honestly, I've not received such rude customer service in my life. I used to work in customer…read moreservice and I always am polite, as I know what a pain in the ass it can be. Jack was incredibly dismissive, huffed when I asked basic questions and literally breathed "why why why" into the phone after I asked what my options were. He made my choice clear when searching for storage units and it will not be there. This was in Virginia Beach near Town Center

Ms Carla is an absolute darling lady she is very understanding and was able to help with everything…read morewe had to get done and kept us updated on anything revolving our unit

Great service In and Out even though I found myself going there last minute it was a hour before…read moreclose and she was still super helpful and even walked me out to my storage unit just to make sure everything was in order.

Wow! Emanuel and Nico were honestly awesome. These two moved furniture (involving…read moredisassembly/assembly), removed several large, bulky items that have been needing to go, and worked with us as we adjusted our plan on the spot when we decided to have them move and haul some additional items. They were professional and prompt. Great work and customer service. Thx again for all of your help!

After explaining our move from a 3 story house to an ~900 sf apartment, they showed up a little…read morelate, walked into our home, walked out, and didn't come back. They said we had too much 'stuff' - we had what we gave to the person who scheduled. The company said they would not be able to come back until next week...our move-in date was today!!!

Well, moving day has arrived. I've never moved any way other than brining my friends with free…read morebeer. It's been 20 years since I moved though, and had the sense to hire movers. Kinda weird watching these young guys do all the work. It reminds me how old we are now. They have been awesome though. Very careful with everything and very friendly and considerate. I definitely recommend Tidal Town Movers if you have a move in store.

AMAZING!!! We had two moving companies cancel on us, the most recent on the day of our move. Tidal…read moreTown Moving saved the day! Ernan, Jose, and Cory saved our day and moved our items from our house to our new apartment!! They were polite, did not complain about anything, and were completely professional while being kind. I HIGHLY RECOMMEND THIS MOVING COMPANY!!!

I called around to get pricing to move an adjustable bed upstairs. Weighs 150 lbs. Gerald was very…read moreresponsive as he answered very quickly. I decided to hire We-Haul just based on our few phone conversations. His guys knocked out the job within 2 hours of our first contact. I'm a Realtor and even before his guys were even here, I reached out to a client who's currently moving, and asked if he needed a mover. He did not, but I won't hesitate to refer Gerald to other clients or anyone who needs a mover. Highly recommend!

VERY PROFESSIONAL! FULL SERVICE! They charged me $899 plus tax to off load a full large POD…read morecontainer and move a lot of items upstairs. They were really nice and communicated quickly. I didn't expect to have 4 movers to show up for that price. Gerald, Matt, Lance, and Eric all showed up on time and moved so many heavy boxes so quickly. These guys were sweating and working so hard to get my move done. We started around 8am and finished around 2pm. Any time I attempted to help, they always said "please we don't want the customer to touch anything, we got it." Outstanding service!! I will use them again in the future. Each time I met them at the apartment or the POD they were there before me. Extremely punctual and professional.

Clifton and team was amazing. Professional. Handled my items with care. Went above and beyond for…read moreme. They were very accommodating and were able to help me on short notice which meant a lot. I would definitely hire them again..

Showed up quickly and very responsive. Did a great job moving two very heavy dressers up a…read moredifficult flight of stairs for a reasonable price! Would recommend

U-Pack were terrific from beginning to end. Picked up pod as scheduled, delivered it all the way…read morefrom CA to VA timely, and held it until I moved into New place. Best value and service for long distance moving.

8 years ago, I experienced a great move with upack. The pick-up and delivery were prompt and on…read moretime. Excellent customer service, they were patient and professional whenever I had questions about the process which led me to use their service once more. Fast forward to today. On planning the move, once more the staff were excellent to assist with my planning as I knew there was going to be some delay between the time of packing and the availability of my new residence. They made me feel secure in a plan to pick up my trailer on 31Aug and deliver it promptly on 09Sep. The customer service professional advised me of an ideal plan and that they would hold my items if they happened to arrive too early. No problem, right? However, they didn't pickup on 31Aug as described, unknown to me I had to call for trailer pickup that was supposed to be pre-arranged but a call cleared that up on 01Sep and they hauled it off. Since then, the trailer has been parked in Winston Salem, NC. A follow up call to their toll-free number on 08Sep to a less than interested employee suggested it may arrive on the 11th but they do not deliver on weekends so it may be the 12th...13th...14th even. At this point I'm wondering if I am going to require shopping for a new wardrobe to start my new job at my new location. The truck location still showing Winston Salem, NC and it's the day it was intended to be delivered. I have had to reschedule my unloading staff appointment and have no idea when to expect arrival of my belongings. My first experience would have been a 5/5. This experience, I would rate a 1/5. At this point I feel concerned my property is not secure and that it has not made any movement in 9 days.