Most overpriced parts place!!! Something that would cost $10-$15 at Oreillys, he was charging…read more$65!!!!!! Absolutely insane. Do not go here!

Bonjour Mr Scott Fenton , the manager of Parts Authority in…read moreIndio is exceptionally professional and very friendly and never gives up to help the customer and to find a part or the rare mineral oil, and, always with a smile and a sens of humor It is such a pleasure to visit the store .Mr Issac is also very professional and gives great advice .It is a wonderful experience to be helped with efficiency and at this high level of professionalism. Both are the symbol of the United States of America and what means true work ethics There are simply the best !!! I recommend the Parts Authority in Indio 200 % Thank you so very much Mr Scott Fenton and Mr Issak Pierre Du Lat I am Pierre Du Lat and approve this message

Bought a car battery that failed Returned to the store and…read moreBenjamin retrieved and replaced the battery in 113 degrees. Unexpected great service. Thank you.

This is my go to auto parts spot, staff is always polite and ready to help you out. I was helped…read moreyesterday by Abram, great customer service. Thank you for being their to assist me. To the customer that was ahead of me and let me go ahead of you, Thank you.

For the last 2 years I went to this location ( Indio ) 5 times I always got good service and…read moreprofessional advice good job you guys ( David & Matt auto body )

Really good Service! The staff are respectful and funny. I needed a car part, not too sure what…read moreit's called but they made sure I got the right part and the price was good too!

"Highly recommend visiting this AutoZone! I had the pleasure of being helped by Israel today, and…read morehis service was exceptional. He was incredibly patient and detailed while checking my car, and he explained exactly how to resolve the issue. Truly appreciate his expertise and kindness!"

The guys working at this particular Autozone are great customer service representatives!…read more We have shopped here 4 or 5 times over the past 6 months. Each time, I have been extremely impressed at how attentive, kind, and helpful the crew working here has been. This store must have great management because I have not found the same standard of excellent service at any other auto parts store I have been to. Keep up the great work everyone! Thank you for all your help! ***********

With the extreme summer temperatures in the Coachella Valley, the last thing anyone wants is for…read moretheir car battery to fail. This morning, I noticed my car was having battery problems, so I immediately went to the NAPA Auto Parts store in Indio on 45650 Fargo St, Indio, CA 92201. I was assisted by Bert, who helped me choose the best battery for my vehicle. From the moment I walked in, Bert was enthusiastic, knowledgeable, and genuinely eager to help. He patiently answered all of my questions and demonstrated a high level of professionalism that made it clear he enjoys his job and takes pride in providing outstanding customer service. Employees like Bert represent NAPA Auto Parts at the highest standard. His positive attitude, product knowledge, and commitment to customer satisfaction turned what could have been a stressful experience into a very pleasant one. Bert deserves to be recognized by his immediate supervisor, his colleagues, and NAPA Auto Parts corporate leadership for his exceptional customer service. It is employees like him who earn customer loyalty and reinforce NAPA's outstanding reputation in the community. Thank you, Bert, for your excellent service!

They solve my problem. Four young men working pretty hard to solve many customers problems will use…read morethem again

They were the only company that was able to get a junk vehicle off my property the same day on the…read moreweekend.

Excellent customer service! Especially the handsome young man at the counter w/ green eyes! ;)read more

Terrible customer service. The employee mumbled so badly I could barely understand him, put me on…read morehold for several minutes before I could even explain what I needed, then acted like he couldn't be bothered to help. If you hate answering the phone that much, maybe don't answer it. Won't be calling again.

The customer service was not there, they were rude for asking basic questions. It was unnecessary…read moreand unprofessional .

Went in for check engine light diagnostic. Got a print out of issue. No cost. I quick pleasant…read moreexperience.

Jacob was very nice and he was quick to help me and get what I needed. But then the issue came up…read morewhere I wanted to buy a product that was on a buy one get one free. They only had one bottle on the shelf so I asked if I could take advantage of the buy one get one free pay for it now and when their next shipment came in, they could give me an IOU and I would come in and pick up the second bottle. They told me they could not do that. I thought that was absolutely hilarious. I asked him to ask his manager, but his manager walked up to the next register and just started taking people in line behind me. So I put the product back paid for the original product that I intended to get when I came in and any after sales were history. Now I know why my sister always goes to Napa. They would have at least given me a rain check Giving one star because the store was clean and one star because Jacob was nice and friendly. The other three stars are negative one for the manager negative one for not having inventory and -3 for not giving people who are not in management authority to do something so basic. Inconveniencing your customer is not the way to do it. I don't know if they're aware, but customers are what keep your doors open. Denying sales is asinine.

I just want to say, these guys were a pleasure to work with and I appreciate their help and…read moreprofessionalism in handling my cargo van's final resting place. It was a mess I got myself into, but the van will be at peace now. RIP ol' friend.

I have a Lincoln Nautilus suv that needed an oil change so I read the great reviews on Arthur and…read moredecided to schedule the service. He was very helpful and professional and his back yard is set up as a repair shop. I sat and watched him and was out of there in 20 minutes. The next customer arrived as I was leaving. His price is very fair and much cheaper than going to the dealership. I will definitely be going back in 5,000 miles!

Poor customer service over the phone. Called left a message numerous times. I spoke with him once…read moreand he said he would call back, never heard from him again.