With the extreme summer temperatures in the Coachella Valley, the last thing anyone wants is for…read moretheir car battery to fail. This morning, I noticed my car was having battery problems, so I immediately went to the NAPA Auto Parts store in Indio on 45650 Fargo St, Indio, CA 92201. I was assisted by Bert, who helped me choose the best battery for my vehicle. From the moment I walked in, Bert was enthusiastic, knowledgeable, and genuinely eager to help. He patiently answered all of my questions and demonstrated a high level of professionalism that made it clear he enjoys his job and takes pride in providing outstanding customer service. Employees like Bert represent NAPA Auto Parts at the highest standard. His positive attitude, product knowledge, and commitment to customer satisfaction turned what could have been a stressful experience into a very pleasant one. Bert deserves to be recognized by his immediate supervisor, his colleagues, and NAPA Auto Parts corporate leadership for his exceptional customer service. It is employees like him who earn customer loyalty and reinforce NAPA's outstanding reputation in the community. Thank you, Bert, for your excellent service!

They solve my problem. Four young men working pretty hard to solve many customers problems will use…read morethem again

I was looking for cabin and engine air filters today. A staff member, Crystal, immediately greeted…read moreme as I entered and asked me what I was looking for. She then looked up the parts, confirmed the selection with me and then retrieved them. I was in and out in 5 minutes with exactly what I needed! I will go back again! Excellent customer service.

Huge selection of auto related products. Good help finding what you need…read more I needed car care products like finish enhancer.

Bought a car battery that failed Returned to the store and…read moreBenjamin retrieved and replaced the battery in 113 degrees. Unexpected great service. Thank you.

This is my go to auto parts spot, staff is always polite and ready to help you out. I was helped…read moreyesterday by Abram, great customer service. Thank you for being their to assist me. To the customer that was ahead of me and let me go ahead of you, Thank you.

We recently purchased a new 2026 Mercedes-Benz GLC 300 and encountered an issue shortly after…read moredelivery related to how one of the features functioned compared to what we experienced during the test drive. Once dealership management became involved, they took the situation seriously and worked with us to find a solution. We appreciated their willingness to revisit the issue, communicate clearly throughout the process, and follow through in a way that felt fair and customer-focused. What stood out most was the level of professionalism and leadership in resolving the situation. It's easy for things to stall, but in this case the team stayed engaged and ultimately delivered a result that left us very satisfied. We now have exactly what we were hoping for and feel great about both the vehicle and the dealership. We would not hesitate to work with them again.

I should have read the reviews before I wasted time trying to reach anyone at this dealership. I…read morewas calling to schedule service but the phone receptionist transferred me over to Hyundai's service writers. That service writer fumbled around trying to find the correct extension to transfer me back to Mercedes. After several minutes, he finally came back on the line and transferred me to someone over at Mercedes (presumably) but it was a voicemail. Left a message but after 45 minutes, I called the dealership back again and asked to speak to an AVAILABLE service writer. She simply just transferred me and I got another voicemail. Forget it Palm Springs Mercedes Benz, it's not worth the aggravation working with you guys!! I called Mercedes Benz of San Diego. They answered the call right away and I was able to schedule service that works for me on my next trip down there. They've always treated me well in San Diego and should have called there first but Palm Springs was close to this home. I've not had much luck ever with Mercedes Benz of Palm Springs. Always disappointing.

My husband just got back from having our 2022 Cadillac serviced at La Quinta Cadillac and we…read morecouldn't be happier. In today's world of lackluster customer service, this dealership not only performed the service required, they actually went out of their way and replaced the battery which was about to go out of warranty. We appreciate their excellent service and now consider them our go to for future services or sales. The Howies Indio, CA

I dropped of my truck on a Friday for diagnosis and repair. Fast forward to Tuesday end of day i…read morehad not received a call from anyone. I called them to get an update and I was told it had not been seen yet. They would get to in on Wednesday at 3pm. Fast forward to Thursday at 4:30pm i had never talked to anyone yet. I picked up my truck and the engine cover was on my front seat. I never received a call or an apology.

Spent 24 hours in constant contact with the sales team at this dealership and got the runaround at…read moreliterally every turn. Received promises from one person only to get a follow up phone call from another person apologizing and making different promises, who again had someone else call to apologize further and make other promises, none of which were kept or were apparently true in the first place. Complete waste of time. Do yourself a favor and go literally anywhere else.

I purchased a vehicle from Fiesta Ford in perfect condition, but unfortunately, my experience after…read morethe sale has been very disappointing. After the purchase, a worker used the same rag he used for the window paint to wipe down the inside of my car -- which didn't need to be wiped down. When I brought the vehicle back for a car wash to make it right, they ended up scratching the fenders. When I addressed the issue, the workers were dismissive. I followed up with Jason, who helped me with the purchase, and he confirmed the scratches were not there at the time of sale. He rubbed oil on the scratches and said he would follow up with a list of recommendations to "cover" them up, but I never received any follow-up. I'm very disappointed with the lack of care and accountability after the sale. I expected better customer service from a reputable dealership.

Anthony and the crew did a great job with my repairs. Very…read morefriendly and professional at an affordable price. Definitely recommend and will be back for sure when needed. Thanks!

Thank you to the amazing guys at Big O!! We blew 2 trailer tires 50 miles out in the desert. We…read morewere able to make it on 2 spares to this Big O that had our trailer tires in stock! No one else around had our tires available. The closed at 3pm and we arrived at 2:55 pm! The guys had all waited for us. They all came out, quickly changed the tires and we were able to get home. So thankful for good people!

If you want to see what an honest, knowledgeable repair shop is like, this is it. My a/c would stop…read moreworking when it was over 105 degrees. A shop in in Indio told me it was my condenser with an estimate of 550. to repair . J&E found it to be a compressor clutch adjustment at one fifth the price. Who does that anymore, actually repairs existing parts. An old school, family run honest business that knows what they are doing.

My ongoing search for a good mechanic led me here. Seemed to be OK the first time around, but when…read moreI got a tire pressure light the next day, they were dismissive and claimed the issue was that I had a "German Car." Sorry guys, I've moved on.