With the extreme summer temperatures in the Coachella Valley, the last thing anyone wants is for their car battery to fail. This morning, I noticed my car was having battery problems, so I immediately went to the NAPA Auto Parts store in Indio on 45650 Fargo St, Indio, CA 92201. I was assisted by Bert, who helped me choose the best battery for my vehicle. From the moment I walked in, Bert was enthusiastic, knowledgeable, and genuinely eager to help. He patiently answered all of my questions and demonstrated a high level of professionalism that made it clear he enjoys his job and takes pride in providing outstanding customer service. Employees like Bert represent NAPA Auto Parts at the highest standard. His positive attitude, product knowledge, and commitment to customer satisfaction turned what could have been a stressful experience into a very pleasant one. Bert deserves to be recognized by his immediate supervisor, his colleagues, and NAPA Auto Parts corporate leadership for his exceptional customer service. It is employees like him who earn customer loyalty and reinforce NAPA's outstanding reputation in the community. Thank you, Bert, for your excellent service! read more

See all

They solve my problem. Four young men working pretty hard to solve many customers problems will use them again

I needed a windshield wipers . I have a little sports car. They had what I needed and they put them on for free. Very cool. Thanks read more

Napa in Indio is the reason why I been going to Car Quest for 22 yrs.. napa ur last on my list when it comes to looking for a part.. I'll call Autozone before I call napa.. Napa employees are rude and arrogant! About 2 weeks ago, I walked into Napa looking for some washers.. the guy kinda argued with me about what they came off.. I know what they came off cuz I took them off.. after about 15 mins he finally found some.. I really didn't care about the arguing on what they came off. It's what he did. The total was 4 something. I paid with a 5 dollar bill and he puts it up to the light making sure it's real.. A five dollar bill?? I guess me walking in and just standing there waiting to be helped made me look suspicious.. Honestly I hate going Napa. read more

Place has no dignity and respect for a customer that's been dealing with them for over 7 years. My neighbors always advised us too be careful with Napa. They don't give a damb about your time or value you when you walk in it's like they are not aware that your there but you are right in front of their faces. read more

Super helpful staff. Employees not wearing a mask or not properly having it over your nose. read more

Would give no stars if I could. Let me start out by saying I'm a female and I always have trouble at auto parts stores and Napa is even worse. I was helped by some guy named Mariano who was arguing with me every step of the way. Went in to get Duralast break pads and without asking the make and model of my car he said those aren't in stock nor do they fit my car. On top of that he was trying to sell me expensive headlights and brake pads that I didn't want or ASKED for. Ended up spending $190 in store only to see that they sold me USED brake pads and of course they were the shits he was very insistent on selling me. Huge thank you to Mr.Jimenez from the Palm Desert Location where he got everything squared away and apologized for the Indio store's mistakes. FYI don't take chances at the Indio store just go to Palm Desert store and ask for Rudy, he'll listen and get you what you need! read more

Jesus, the parts manager went above and beyond helped me find the product I needed. Very polite and helpful. Definitely coming back.

I know, who yelps a auto parts store? Most people yelp restaurants and the like right? This place needs a shout out. Can you say customer service? You can say it at the Napa on Fargo street in Indio. These guys put a whole new meaning to making you feel appreciated. The manager, "Jesus" and one of his associates "Manny" were running the place like a "well oiled machine" (pardon the pun) know doubt the rest of the staff had game as well. It's apparent that from ownership down to a staff member on his/her first day, customer service is priority and it shows. Bravo! read more

I went in to see if they had windshield wipers front and rear to fit my car. Bryan took the time to install the new front wipers and to try an locate the rear wipers in the Napa Auto Parts system, (which, unfortunately are unavailable through Napa).But all in all saved me quite a lot of $ compared to what the dealer had quoted. Very good service, especially for such a small transaction. Thanks! read more

Not the first time that they promise to have a part for me after I paid for it a head of time and they tell me to come back an hour later. When I do three hours later the part was never ordered to come to this store. The store manager just stays quiet like an idiot and doesn't even apologize. How is my wasted time compensate dealing with this napa. Don't waste your time! read more

Never gonna buy from here again! They don't recycle used motor oil. I bought my diesel motor oil there and i took the used motor oil back there to recycle and they told me they can let me borrow a shovel to dig a hole to dump it in there. I am really disappointed. read more

Napa always has what I need for my car the guys go above and beyond to make me happy with anything I need excellent costumer service I hope they dnt ever change that. read more

My husband and I were on our way back from Mrsa, AZ and our battery and altenator went out. We located this store and the people were nothing but kind:) They let my husband use their tools to replace the parts and were always there asking if we needed anything! Thanks Napa for all your help. read more

Needed a battery for my old Cadillac. Called NAPA and the gentleman that explained the different types of batteries that would suit my car was extremely knowledgeable and professional. There was no need to shop any further as he gave me options between inexpensive, better and best. Jesus Morales is an excellent employee and a true asset to the company. When I arrived at the store (which is huge, by the way), Jesus was most willing to exchange the batteries out right then and there as I didn't have the proper tools. NAPA just got a new customer and Jesus Morales is the main reason why. Top recommendation! read more

They are the best auto parts store in the Coachella Valley the beat all the other auto stores out they have everything you need the one in Palm Desert I go to all the time very excellent service! I have not experienced one in Indio yet read more