This company is completely and totally unprofessional. They made multiple appointments to come out…read moreand look at the damage of my house and give me an estimate and had to change times twice. Once we had an established time they just didn't show up the day of. Also they wouldn't answer my phone calls or return my phone calls for that matter. I'm not sure they know how to treat costumers or even run a business for that matter.

Guarantee carpet cleaning is fantastic! They were very professional and did an amazing job. My…read morecarpets look brand new again! Thanks Brad!

Mr. Cleanz did a great job with painting, drywall, and matching the texture on the walls after…read morewater damage in our home. The only minor thing and I didn't mind it was I had to contact them a lot to keep our project moving anlong and getting it done.

This company was extremely slow to stand communication was not good even after insurance had…read moreapproved the job. Once Orlando was put in charge things improved and the work was done well.

This company is unbelievably great. Stop scrolling and stop here. In 1 hour, they were here…read more Between arriving quickly, working within my budget, quality workmanship and integrity, I would have to give them the highest rating. My peace of mind was met right away by the professionalism displayed. They all worked together as a team with the highest standards. Nick, Jonah, Mark & Jmorie restored my faith in asking for help and receiving it when my home flooded.​

I had water damage due to a leaking toilet. Standard Restoration came out the day I called and…read moreexplained what needed to be done in order to resolve the situation. Mark came out, assessed the situation, and went to work. He moved the items in my garage and organized them outside the work area. He removed the damaged sheet rock and insulation and disposed of it. The garage floor was swept in order to prevent debris from getting into the prepared area. Fans were placed in the sealed area to maximize the drying process. I was very impressed with Mark's knowledge and his workmanship. He was professional, courteous and dedicated to my restoration project. I could not be more pleased with the work he performed and the manner in which he carried it out.

I used Brody's to stretch out my carpet in my living room, hallway and bedroom. Everything from…read morescheduling the appointment to the day of appointment was a simple, easy process. This is a family owned business and you can tell they know what they are doing. My appointment took about 3 hours. I'm very happy with the results. I only wish I would have reached out to them sooner.

It's been a long while since I used this service (probably a year), but since today I got my…read morecarpets cleaned by a different company, I realized again (because I never was happy) just how inefficient a job by Brody's was. I remember the person who came out to do the cleaning told me that the carpets would be clean but not to expect much for the areas that looked darker due to traffic. I thought it was strange for him to tell me that but thought oh well, it is what it is. For the price I had to pay, I was so disappointed but as he told me, at least the carpet would be clean. Fast forward to now and a different company and what a difference! I couldn't be happier with today's service. My carpet looks brand new! It's taken me this long to write a review for Brody's but now that I have something different to compare the two Jobs with, I had to finally come forward with how I felt about the Job Brody's did. I gave only two stars because I suppose my carpets were "at least clean." Today's service with another company proved to me that my carpets could not only be clean but look like new too! This is just my personal opinion and maybe others have been completely satisfied. When looking for providers of a service, I do look at the reviews before making a decision. Therefore, I finally had to write this review.

AFC Cleaning & Restoration 3131 Wheeling Avenue…read moreKansas City, MO (Their website says Edwardsville, but a card I was given by Joe says KCMO.) As soon as we had the furniture moved after the heavy rains of July 16-17 got into our basement, I called AFC Cleaning & Restoration (Thursday) and told them I needed to have the water removed from my carpet. They had good online reviews. Robert arrived at 6:00 PM and started talking about tearing out the walls and carpet. I told him I wanted to try to save the carpet, as it wasn't that old and that the water came in through the window, not the foundation. He agreed to do that and then brought in fans and a dehumidifier. "Aren't you going to remove the water?" I asked. He said he was just going to set up fans and would be back. He assured me that if there was air movement, no mold would grow for three days. I texted him on Friday at 1:37 asking when he was going to work in our basement. I did not hear back from him until 10:36 that night when he said he could arrive between 10:30 and 11:30 on Saturday morning, would I be available. I did not see the text until 9:30 the next morning. "Yes, please" was my answer. A young couple showed up in a rusty pickup truck and said they were here to take out the pad. They had nothing to extract the water. They turned the fans to the inside of the room rather than to the edge where the carpet was the wettest. I texted Robert at 11:48 and told him the pad was out, but they put the wet carpet up against the baseboards and it was beginning to smell. I didn't hear a thing from him that day. I set the edge of the carpet up on plastic bins to get it off the baseboards and help get more air to it. On Sunday at 3:00 PM he texted me and asked me if he could swing by and take readings. Not expecting to hear from him on Sunday, I didn't see the message until 5:00 and responded "readings of what"? His response at 6:48 was "It's okay. Are you available tomorrow?" My response was "Yes, I need a time, though. I need someone to clean and sanitize the carpet and get it dried. It now smells. Readings of what?" I could have told him it was still very wet. His response "I'm not done drying it yet. It will start to smell better as it dries. I will also spray an anti Microbial spray." "So, you are never planning to vacuum the water out of the carpet - the one thing I asked for on Thursday?" His response "It gets cleaned after it's dry and the pad is replaced." Robert came by on Monday, but the carpet was still wet. He returned on Tuesday. The carpet was dry, five full days after the flood, and he sprayed microbial spray. When he was done, I mentioned that it still smelled and that I was unhappy he never extracted the water. "Oh, now that I'm done, you complain" was his reply. I was explaining that I had asked for the water to be extracted on Thursday and continuously through the process, but he just talked louder over me when I spoke. I told him that if he knew he couldn't extract the water, he should have told me at the beginning. He said it would have taken his crew longer to extract the water than using fans (no doubt). I reiterated that if they didn't have the crew available, they should have advised me in the first instance. He was frustrating me, so I told him to leave. I called the office the next morning and without identifying myself asked what they would do if someone had water in their finished basement that came up around their shoes. She proudly stated that they would first extract the water from the carpet. I said "Good, and how do you do that?" She explained that they have big machines that extract the water and remove it. I told her my name and that they did not do that in my basement. She agreed to send the manager to determine if the work done at my house was representative of their work product. A nice enough man named Joe came by and told me he didn't smell anything but carpet glue that had been made wet by the flood. On all other matters he agreed with me, but had no authority to do anything about it. He said he'd have the owner come by. The owner showed up and said all he smelled was acetate from the carpet. It was clear that his goal was to blame me. He said they didn't follow IICRC standards, because I asked them to try to save the carpet. I said, "So, you didn't follow your own standards, but you blame me?". He said "Yes". Yet, he didn't do what I asked him to do. I told him the young couple put the very wet carpet up against the baseboards and he said that wouldn't matter. I told him I asked for the water to be extracted several times, and he told me that using the fans was extracting the water. I disagreed. Not a single google search defines extracting water as using fans. Fans are the next step after extracting the water. I told him if he couldn't extract the water, they should have told me from the beginning, so I could have called someone else. He got up and left. What do they want for fans? $3000.

My family and I have used AFC for a variety of services including carpet cleaning, carpet…read moreinstallation, LVT installation, and emergency help when our washing machine leaked water all over the kitchen floors. AFC has exceptional, high quality services and customer support! They continue to be our go to for any flooring related service! We have also used a product of theirs for our floors at home called Bio-Nihilator. We have dogs and hardwood floors throughout the house and Bio-Nihilator gets our floors sparkly and clean! https://www.bionihilator.com/store

I needed my carpets cleaned fast. They came to my rescue. He was thorough and explained what he…read morewas using on my carpet as well as the drying process. He was very knowledgable caring with my pets. Will definitely use them again.

Great service! Great value! Will definitely use them again. My carpet looked brand new, I forgot…read morehow white it was. Lol.

I had heard about this company from a friend, came highly recommended. So, I called them out…read more Bought a home that had a prior owner that smoked. Also needed carpets cleaned. Technician Jared arrived in a very timely manner. His personal demeanor was very respectful and he was "cleancut". He did not nickel and dime me for each spot. Gave me the quote and took care of it. I asked if there was deoderizer (smoke smell) and he mentioned there is a remediation treatment that can be used to not mask the odor, but eliminate it. Best if the home is empty and needs to sit for 24 hours. Moderate cost, but sooo worth it. No smoke smell remaining. I will call for future carpet cleaning service when needed!

We contacted Preferred Restoration when we moved into our new house. The previous owners had dogs…read morethat apparently had urinated in the corners of the carpets and they also had a baby. Needless to say, the carpets were in desperate need of a professional clean. Preferred Restoration was able to get us booked quickly and they gave us a great rate to clean the carpets in our whole house. The cleaner was prompt and very professional. They did a great job of cleaning the carpets. Although there were still spots where the carpets smelled, it was worlds better than when he started. We'll definitely use Preferred Restoration again!

Preferred Restoration recently came out and cleaned/treated the carpet in our entire house…read more Needless to say, we are very happy with the result. The treatment rid us of the horrible pet odor and stains that have been a terrible eye sore. Although some of the stains could not be completely removed, we are still pleased since the carpet is very old and it is much better than before. We were quoted a very fair price and received incredibly fast, friendly, and effective service.