I purchased my new home in April 2020. Frontline 2-10 warranty handes the warranties and request. 2…read moreuntucked carpets (with protruding nails) over the threshold in 2 baths, bedroom door won't close shut in the master. I also have 3 structural issues. One of which is the neighbors water spicket is on the opposite side of the house which makes it so they have to run a hose across my front walkway! Covid hit so I was told that only major repairs would be done until further notice.... here we are 5 months later and still no further notice. I've gotten the run around from the Landmark Rep Ginger as well as Taylor at Frontline. I'm told that I will be contacted in the order in which the request were received. That could possible take me into 2021 for minor repairs. I was also told that I cant hire contractors to make the repairs and send Frontline the bill. It's simply a racket to tell prospective buyers that they're getting a home warranty, when in fact you really are getting the shaft and a run around. Last night my grandson cut his foot on a protruding nail. I've given Landmark24 home 24 hours to respond or I will be seeking legal counsel on my grandsons behalf!

"Landmark Uses Disreputable Contractors - AZA Repair & Brenovations HVAC Are the Worst"…read more Landmark Home Warranty continues to send out disreputable, fly-by-night contractors that leave homeowners worse off than before. Two recent service calls prove the point. Most recently, AZA Repair was dispatched to fix my GE Profile refrigerator. Instead of repairing it, the technician left the refrigerator completely nonfunctional (warmer than before), scorched it with a blowtorch, and improperly reinstalled copper lines sticking nearly two inches out, preventing the back panel from being reattached and risking wall and line damage. He left tools, oil, and copper debris scattered around, tracked oil through the house, and provided no receipt or service documentation. To make matters worse, he pushed the fridge only "mostly" into place as if to hide the scorch marks. When I called Landmark, customer service said no one could return for at least a week, even though we'd already been without a refrigerator for two weeks. Previously came Brenovations HVAC, which was called out for a straightforward AC motor replacement. That service quickly turned into a disaster: the technician left wires exposed (in violation of the company's own safety policy), installed the motor in a way that left bolts striking the fan blades, removed and discarded the HVAC cap without permission, and ignored our concerns about exposed wires near our children's backyard play area. After repeated failed attempts to fix his mistakes, the technician simply refused to return. Brenovations' management--and even the owner--gave up as well, siding with their technician and leaving us stuck with an incomplete, unsafe, and hazardous system. Both AZA Repair and Brenovations HVAC demonstrate the same pattern: unprofessionalism, negligence, disregard for customer safety, and zero accountability. Landmark's continued use of such contractors raises a bigger question--why should anyone bother paying for a home warranty if the companies they send out cause more damage, refuse to stand behind their work, and leave homeowners worse off than before?

Kathleen from the home warranty department is really sweet. She made sure that my documents…read morerequested were received and followed up with me to let me know that she is forwarding it to the review department. Appreciate good personable phone service, which can be rare these days!

My claim order went well Kathleen Huntsberry was very helpful understanding and caring about my…read moresituation. I would recommend this home guard business highly.

We needed a notary and this service is free with our AAA membership…read more Office was great! Clean and we were helped right away. They had us have a seat and about 5 minutes we were called. Can't beat the value. Free and friendly. We were done in no time and headed home. Priceless!

The ladies I spoke to on the phone were nice and reassuring for my call in for a tow in AZ on…read moreSeptember 19, 2024. I was assured that help was on the way, especially in light of my mom's oxygen running out. But over 4 hours into the ordeal, still no tow truck, even though they told me two or three times, that it would be less than an hour. I finally cancelled the call and had a local deputy call in the request. We will NOT be renewing our membership. Even though I have been a member for over 30 years. They are always slow, but this was a medical emergency.

This is my first time utilizing services at this location. I initially went in to add my daughter…read moreon my account and decided to upgrade my membership. Starting with my first interaction with Karen and then with Robin. The staff are friendly and extremely helpful. Robin is one of their travel experts. She gave me a lot of information on flights and also which classes to fly to minimize additional charges. I will definitely be back again.

I called to ensure the notary would be there and no appointment was needed. Arrived 5 min later…read more "Oh the notary has to leave to get her daughter." "But I just called. You're not closed yet." "Sorry. Come back tomorrow." "But I just called." Nobody did anything. The manager tried to gaslight me that I had somehow called the wrong office. Nope. Showed him my phone. All I got was a pathetic shrug. Find another AAA office. This one is worthless.

Amazing staff! It was a pleasant surprise to find out they issue international drivers license…read more They were friendly, fast and efficient! Lots of parking.

Received an email from AAA about a free travel emergency kit for your car. This is a fake email,…read morefree buy pay $9.95 postage only and get the free kit. I put several known credit cards but keeps given me error, AAA should honor there comittment and send me my kit, I don't expect they will. Hope our join me nationwide and boycott AAA. Thank for reading my review. They LIE

I went to this location for an International Driving Permit to be able to rent a car abroad. It was…read moresuch a smooth, easy process. As a member, I got free photos taken, and everyone helped me with efficiency and a smile. It was such a pleasant, easy experience. I have also had to use AAA for battery replacement, and they have always been prompt and professional. No complaints at all about AAA in the Valley!

Subject: Formal Complaint Regarding Roadside Assistance Service Failure…read more To Whom It May Concern, I am writing to express my extreme disappointment and frustration regarding the unacceptable service I received from AAA on the afternoon of June 7, 2026. At approximately 2:22 PM, I called AAA's roadside assistance line because I was stranded on the side of the highway with a flat tire. As a paying member, I expected assistance, professionalism, and support during what was already a stressful and potentially dangerous situation. When I called, a representative named Jonathan answered the recorded line. Rather than assisting me with my emergency roadside situation, he informed me that my membership had expired. This information was inaccurate, as my membership was not expired. After placing me on hold, the call was disconnected without any resolution, follow-up, or attempt to assist me further. As a result of AAA's failure to provide the service I pay for, I was left stranded on the side of a busy highway and was forced to seek help elsewhere. This caused me to incur additional out-of-pocket expenses that I should never have had to pay. I paid another service provider to assist me because AAA failed to fulfill its obligation as a roadside assistance company. What is most upsetting is that when I needed AAA the most, the company was nowhere to be found. The entire purpose of maintaining a roadside assistance membership is to have support during emergencies. Instead, I was left feeling abandoned, ignored, and treated as though my safety and situation did not matter. From my perspective, this experience demonstrated a complete lack of concern for customers. It appears that collecting membership fees is more important than actually providing assistance when members need help. A company that advertises peace of mind and emergency support should never leave a paying customer stranded without assistance. Because of this experience, I am seriously considering and preparing to cancel my AAA membership. I no longer have confidence that AAA will be there when I need assistance in the future. I am requesting a full explanation regarding: Why I was incorrectly told that my membership was expired. Why my call was placed on hold and subsequently disconnected without assistance. What steps AAA intends to take to address this service failure. Whether AAA will reimburse me for the expenses I incurred after being forced to obtain assistance from another provider. I expect a prompt response addressing these concerns. This situation was unacceptable, and I believe AAA owes its members a higher standard of service than what I experienced. Sincerely, Danron Schroeder AAA Member

I would give zero stars if it allowed me to. I paid for a home warranty back in March of 23 hoping…read moreI would get help if I had a breakdown. Boy was I wrong!! I have called them twice to file a claim. They denied my dishwasher because it was too old and my washing machine because it cost too much to repair. What?! That doesn't even make any sense to me. I thought that's what the home warranty was for! Please DO NOT give this company any of your money! You will be sorry!

I see several reviews here where people are saying they will contact the BBB with their complaint…read more This is completely useless. The BBB is a private, for-profit entity that businesses pay to be a member of. They have absolutely ZERO regulatory authority. If you want your complaint heard by a regulatory department, you MUST file your complaint with your state's attorney general, business sector, online. Takes 5-10 minutes and you WILL get a response and so will the business you wrote the complaint against. I'm not picking on HLWP here, just trying to inform you all generally as to what you should be doing. The BBB is a private company with their existence paid for by the very businesses you are complaining about. What kind of results do you really think you will get there? When you do file your complaint at the SAG, just remember to be concise and truthful. Stick to the facts and avoid personalities and it will serve you well.

Came in to chat with one of the travel agents about booking an upcoming cruise. She was nice…read moreenough but wasn't very helpful either details for all cruise lines I was researching. She only works with a couple and those are the ones she promoted over others that may have been a better fit in schedule or budget. Both of which were limited. I ended up not using the agent to book my trip through as I found a much better option on my own doing some online digging.

Car wouldn't start and Joe came out to test the battery and help me out he even offered to help a…read morenearby car who seemed like they needed help. Joe was very friendly and helpful. Ended up needed a tow and waited over an hour and still no one. Bob was nearby and about to end his shift but helped us out right before he ended his day. Bob went above and beyond to make sure we were able to get the help we needed.

Went through Home Depot for countertops in MARCH due to Covid had to wait for several months. The…read moreinstall was set for November 12. The workers came in and walked around and said that the smoke in the house was bothering him. We had doors open and fans going. They left. I do smoke medical Marijuana and have my card. However I hadn't smoked for a couple of hours. This is totally unacceptable. I feel discriminated because of this. Now I am waiting again and Thanksgiving is coming and I have no counters. Very disappointed!!!

If you want excellent professional counter top fabrication and installation by highly trained and…read morequalified individuals then D.Moe Contracting is the company you want. Being a retired military officer I have an eye for attention to detail and professionalism. From start to finish D.Moe Contracting completed every stage of the process quickly and in a highly professional and expert manner. Rick, who was the individual who did my template measurements, measured everything precisely and exactly and even pointed out some details about the project that I didn't consider. Eric and James, who did the actual install carefully removed the old counter tops with no damage to anything. Eric and James then professionally & expertly prepared the area for the installation of the new counter tops paying attention to every detail. Because of their expertise and attention to detail the installation of the counter tops and new sink went without a hitch. The entire removal and installation process took less than 2 hrs. They also made sure that any questions I had during the installation was promptly answered and consulted with me on other aspects of the installation as they did the installation. These are the kind of individuals that any company would want to keep and promote. These are the kinds of individuals that makes a great company. I would very highly recommend D. Moe Contracting to anyone needing counter top installation.