We brought my son's car here to have it serviced given the clutch was going out and another issue…read more They initially said it would take three days, then we received a call after the weekend on Monday that we needed to purchase two additional parts. The problem with that is that one of the parts was in the kit that we had already purchased they just didn't look, the gentleman says, "oh yeah, my bad" Another week goes by, and we are told another part is broken, we buy that. We call and ask for status, and we are told "sorry the technician doesn't know what he's doing its not done yet let me get another tech." After three weeks of having my son's car and almost $2500 dollars later, we get my son's car. After my son gets his car he takes it for a ride, THE FRONT TWO WHEELS WERE NOT COMPLETLEY PUT ON THE VEHICLE!!!!!!!! That could have resulted in a fatality. My son then texts the gentleman that he has been in contact with this entire time "Martin" and sends pictures and videos to him and he says, "all good now tho?" my son said "it wasn't put on fully" he then text back "ok". That's it nothing else, not even a single apology. Finding a reliable mechanic in El Paso has been a nightmare and now to add this experience to it I am at a loss.

I highly recommend this place they are Fast and honest at a fair price! Will definitely continue to…read morebring my MB here! Thank you guys!

Poor communication, false guarantees, disrespectful ownership. If you have any other option, go…read morewith that. You'll regret going with these people. The owner is an angry old white man that acts like he could care a less if he treats his customers with respect. The only bright spot is the mechanic Fernando. His willingness to help and be solution oriented (polar opposite of the owner) was the only reason I allowed them to work on my car to begin with. Anything is better than this place!!!!

These guys are pretty reliable and reasonably priced. I had an older Honda Civic they did work on…read moresome time back. They fixed the brakes and did a full tuneup on it. I believe the CV joints also had to be fixed at one point. The car was running better after it was taken to them. It was an older car so eventually I had to have more work done to it. I had to go to different mechanics to fix it from time to time. Hondas can last a lifetime if you take good care of them. My Honda lasted about 20 years. They're pretty low maintenance cars until they get a little bit older. I believe it was around for 105,000 miles. I owned another Honda but it unfortunately got totaled after eight years. Anyway... I didn't deal with the staff directly. A relative helped me out and took the vehicle for me. They dealt with the employees. They said everything ran smoothly with the staff. My main concern was if they could fix my car. They were able to do that...for awhile at least. I would consider taking another vehicle to them. Overall a good experience here. I'm not sure about the exact price. My relative took care of that for me (which I'm grateful for btw).

I'm always afraid when something goes wrong with my car. I'm a single woman and just moved here. In…read morethe middle of 100 degree weather the aircon gave out and I researched auto repair places. Eddie and his guys identified the problem showed me pictures and had the car ready in two days, no holding information back, no hidden costs just straight up quality service. I'm entrusting my car to these guys. So happy I found them!!!

Called to get an estimate here at E&R Automotive for my F150 air conditioner along with 5 other…read moreplaces. From the beginning owner Eddie was very courteous and professional. I chose this place and GLAD that I did because Eddie the owner and manager Isaac were extremely professional , respectful and genuine caring toward my truck issues. They provided me with EXEMPLARY, EXEPTIONAL, PROFESSIONAL service and very fast service. I Took my truck yesterday and was ready today by 1:30pm and even gave me the 10% advertised on line. I am very happy with their customer service and STRONGLY RECOMMEND them especially if you are a female as I am. The price I was quoted is exactly what I paid and did get the 10% off as advertised.

When traveling and the RV develops a problem you just start praying. Thank heaven I travel with a…read moremaster mechanic husband but he does not travel with his welding equipment. Sunday morning our exhaust system broke on our rv. We were at a desert state park in the middle of nowhere. We called southwest rv repair and they recommended Ernie's. Monday afternoon my husband went down to talk to him. Took the Rv in Tuesday morning fixed by lunch time. Barely a hicough in our plans. As mentioned my mechanic husband knows a fair deal when he sees it and good workmanship. They are busy but our campground only 4 miles away. So I would recommend an appointment

Hit a speed bump and cracked my exhaust. They took care of it here and my car feels brand new. Will…read morebe bringing my car back here. They're very busy so prepare to wait. Worth it though.

I've been going to Resler Automotive for almost 5 years and all my experiences have been great…read more Owner Art sets a tone for his business and hires good mechanics and front office staff. He communicates clearly about how you can get different types of service most efficiently and lets you decide if that works for you. If you appreciate the steady and honest approach, I think you'll enjoy the service you receive. I am 100% satisfied with the price I have paid for all services rendered. Also, I get my oil changes and routine items done here - it's a little less on-demand, but if I come in first thing in the morning, it's usually pretty quick. I prefer the greater consistency here versus the high staff turnover at chain oil changes.

Sergio saved our trip!…read more We will never forget the outstanding service he provided during one of the most stressful and uncertain moments we've ever experienced. Our car broke down on I-10 while crossing El Paso during our move from Los Angeles to San Antonio. We had our entire lives packed into that car and suddenly found ourselves stranded on the side of the freeway, not knowing what to do next. I am so grateful that the AAA tow truck brought us to this shop. Despite being extremely busy and having a full lot of vehicles waiting for service, Sergio took us in right away. Not only did he diagnose the problem quickly, but he also took the time to hand-draw a map showing where we were and where we could find lodging for the night. That small gesture meant so much to us in that moment. Thankfully, the issue turned out to be the alternator. Sergio got to work immediately, kept us informed throughout the process, and treated us with kindness, professionalism, and genuine care. What impressed us most was not only his expertise, but also his commitment to his customers, his honesty, and the confidence he inspires. His workmanship is backed by a two-year warranty, and after our experience, I can honestly say the service was worth every penny. By 4:00 PM the next day, we were back on the road and able to continue our journey to San Antonio. Sergio gave us something we desperately needed during a very difficult time: peace of mind. We are deeply grateful and will never forget his help. I recommend this shop without hesitation.

A worker hit me here as I was leaving, and I made a false judgment of trusting him when he said I…read morecould bring it back here and he would fix it. The boss of this place was completely uncooperative and unprofessional, acting completely oblivious to what had happened the entire time ( I assume to protect him ) and shockingly enough, the worker who hit me no longer works there.

Been bringing my car here for about two years now. The owner is very nice AND speaks English (which…read moreis hard to find in El Paso). He also guarantees his work which is a plus in my book.

I've been looking for a reliable, trustworthy, affordable mechanic since we moved to town in 2019…read more After a few visits, I think we found it. I've brought both of my vehicles here for items such as brakes, belts, oil changes, and washer fluid pumps. I have been completely satisfied so far!

Lack of itemized receipt: The receipt I received did not provide a clear, itemized list of parts…read morereplaced, labor time, or applicable charges. This prevents me from understanding exactly what was performed and why the cost was so high.What I paid was a dealerships cost, so your better off going to the dealership.

Went to take my car there, it took hom 3 weeks to find the problem. I asked the owner numerous…read moretimes for an estimate. Instead of giving me the estimate the fixed it and charged me $1000. I told him that was too much ans that we didn't agree on anything. He said he was going to put a line on it. I told him he couldn't because there law states that we had t9 agree for services. He got mad and said that's is how I lost many family members. He also has a used car lot, I am sure that's how he gets his cars to sell. Anyways, after a month the car started experiencing the sane problem. Now he tells me he has alot of work. DO NOT TAKE YOUR CAR HERE. He wants to sell your car.

Finally! A place in El Paso that is both professional and courteous. Took the car in for a safety…read moreand emissions inspection and was greeted by Mike who asked me for a copy of my current insurance and told me there's about a ten minute wait. The wait was less than ten minutes and I was in and out in a jiffy. Thank you, Mike for answering all my questions and helping me today.