I went in because the Triple-A I needed your help and they were awful absolute worst I would never…read moreever go back and do not go there if you need to because you will be treated like dirt they are awful and an embarrassment to Gardner

I am from out of town. My trans was acting up when i was in the Gardner area and i dropped in…read more These folks could not have been nicer and more importantly, honorable, something tha is in short supply in the trans biz. I was on my way quickly for $300 instead of 2000.

I dropped off a few item to be recycled. Courteous professional and fast. If you need recycling…read morehouse hold items, give them a call. I bet they can meet your needs

I had used West previously so I wasn't anticipating any issues. The car was not operable due to a…read moredrive shifter issue. I called AAA and they referred me to West. We needed to have the car towed from house to the dealer for service. The driver was nice, and very careful loading up the car so everything seemed fine. When I asked him to hand the key to the dealer service rep, he said he'd just drop the car in the first available spot because the dealership is under construction and very busy. I immediately called the dealer to tell them the car would be there in about 30 min. The car was towed to the dealer, but the key was NOT handed to anyone and somehow lost! The driver claimed to have left it in the cup holder yet the dealer valet and service team could not locate it. Now, no one claims responsibility and we're out $200 to replace the key. West claims that it is routine for their drivers to just leave the key, but doesn't it seem reasonable to hand it off to an employee during business hours? Oh, and I had to drive to the dealer to provide the only remaining key so they could work on the car. Again, what seemed like good, careful service was lacking responsibility in something as simple as providing the car key to a dealer employee. I wouldn't recommend West again to deliver a car to a location. It seems it's their policy to drop it and leave.

My car is 22 yrs old and still running great. I I was having some issues shifting into 3rd gear and…read moremy local mechanic referred me to Clapham's Transmission. I thought I needed a new clutch and was bracing for the bill. Jim investigated the problem thoroughly and was in touch with me throughout the process. He finally was able to diagnose the problem, which was not the clutch but rather a solid piece of the clutch supporting framework that fatigued over the years just enough to get a little in the way of my shifting into 3rd gear. Jim explained the problem clearly and apologized that the way the car was manufactured 22 yrs ago, there's really no fix. We brainstormed a few ideas and determined that they were either not feasible or would not solve the issue. Jim could have done expensive work on the car and I would have been none the wiser. But he didn't because he knew it would not fix the issue. He spent hours figuring out the source of the problem. I was prepared to provide my credit card to pay for his time, but he generously declined the payment. I appreciate the time he spent on the car and even more so his honesty in not recommending or doing work that wasn't needed. Should I have transmission issues in the future, Clapham's will be my first call.

So I bought my car from Prime in Lancaster, there was a problem with my transmission and they sent…read moreme here. They fixed it then my gaskets blew, I thought it was a transmission problem again, I dropped it off on Friday asked them to check it out, got a call on Monday that I can pick it up. Oh by the way you owe us 1900 dollars, now they knew I had this warranty in place, and I did not give them permission to do any work, I have heard many stories like this and would not recommend them at all

I had my 2022 GMC Sierra 2500HD Crew Cab undercoated with the Waxoyl system - they did a great job…read more I slid under the truck yesterday given the unusually nice weather to see how it looks. Top notch job, no sloppy overspray or under spray - thickness appears consistent and uniform.

I / we have been going to Eric's for over 10 years. THANK GOD I FOUND this guy. Clearly the best…read moreauto mechanic in this whole area. Takes great care of my truck, GF's SUV, and everyone I sent to him. If you've got a brand new car, or close to it, make sure to see Eric for NH Oil undercarriage treatment once a year. I drove my brand new Toyota Tacoma off the lot and straight to Eric's for the oil treatment on the frame and underside of my truck. It will last for MANY years doing this. Staff is awesome.

I've been a loyal customer for more than ten years and am not about to change now. I have been…read moresatisfied with the service since my very first experience. My 2012 Honda Fit needed work on its exhaust system and I ended up paying slightly (VERY slightly) more than the $225 estimate I was given. I had anticipated a bill of $500 or more; something I most certainly did NOT share with the franchise owner before the work was done. In short (too late, I suppose), they did the work, and my little four-cylinder no longer sounds like a 2 1/2 ton, ten-wheeled Studebaker troop transport. Never has anyone from this franchise approached me in the middle of a job to tell me I needed to have another $200, $300, $500 - or 75-cents - worth of work done. People love to bitch...especially about their auto mechanic. But in this instance, I had NO bitching to do. Until significant changes are made in the crew of machinists at Meineke's Gardner facility I will continue to be a loyal, satisfied customer. A big "THANK YOU" to all the employees and bosses. They are the best!

worst place,do not go there its changed for the worse!they lied about charging me for nothing!plus…read morei went there and spent 1500 over past 2 yrs! ill never go back again also need to put 4 new tires and brakes on my other truck its not going there!

I've know Rick for many years. Always honest and fair prices. Never fix anything that does not…read moreneed to be fixed. I been bringing my cars to him for over 20yrs. My children bring their cars to him. Couldn't ask for a better town garage.

Needed a state inspection. Brought car to Rick's auto service , where we were told that the right…read moreball joint was loose and the truck was failed for this. Brought truck back to my mechanic and asked him to replace right front ball joint. Mechanic notified me that the right ball joint had no wear and should definitely pass the Mass State inspectio. I called Rick's to ask if the inspector was there, and he was. I drove truck to Ricks auto service and asked to have car put on the lift again so they could show me the so-called "badly worn" ball joint. Amazingly enough , the ball joint in question was now tight. Must've been the ride to Fitchburg that fixed it? Very dishonest shop, and owner sat cowering in his locked office while all of this unfolded. I can almost accept the extremely rude behavior of the cowardly owner, but the incompetence and just plain lying is really sad. He's lucky he's the only game in town. I would recommend going anywhere, even to a chain repair shop, to avoid this place. signed, An extremely disgruntled customer

In this day and age it is gratifying to find a business that provides top-notch service and a great…read morevalue for the money. Aiken came highly recommended, and more than lived up to the recommendation!

Wish I could give them more stars. Can't express how good they are. Very good mechanics. Amazing…read morefriendly people that are very honest. Recommend them Highly

Had a geat experience here for our first repair. Oil change, brakes, repaired a rust spot and…read moreinspection sticker. Straightforward, honest and go out of their way to be helpful at at least $800 less than others. Can't really ask for more than that.

Used their tow service. Excellent Experience with the staff. Fast service great price for the tow…read more You'll be Satisfied

Wow, never have I seen customer service like this. Went here for the first (and last) time just to…read morehave my car inspected. The guy doing the inspection might have had the worst attitude I've seen. He barked at me not to pull it in, that was about all the communication he had with me, didn't say a word, didn't even look at me once. Ok, maybe he was having a bad day, whatever, I went into the office to pay and there was 3 people sitting there and, again, not one acknowledged me or looked at me, finally one guy just blurted out what I owe, I paid him, he gave me my change, and that was it, not even a thanks or anything. Its too bad cause I just moved to Winchendon last year and was looking for a new mechanic for my vehicles and my girlfriends vehicles, but it sure as hell isn't going to be this place, I can't understand how they have any positive reviews with employees like this.

Can never rave enough about Brian! Can always count on honesty, dependability, and kindness! No…read morematter where I live I'll be coming to Brian's!

We recently moved to Fitchburg and were looking for an honest mechanic when we came across Brian's…read moreon Yelp. After reading the reviews we decided to give them a try. We were not dissapointed. Brian seems like a great guy and his employees are very corteous and professional. We dropped our vehicle off on Monday afternoon for a pretty significant repair and it was ready Tuesday morning. They also provided me with a ride home on Monday after dropping my vehicle off. They also give flowers to the ladies as a courtesy, which I thought was so nice. They are located behind Slatterys, so you have to look for them though.