reionator Pro sold and installed by First rate Plumbing- kind of helped but not great-- noticed it…read morehad been leaking down tank white water streak-- only 6 years old - first rate plumbing came out looked at it and said it was no longer good and must be replaced -gave me a price for replacement system.. when questioned about repairing, was told it cost at least $1500 and company was no longer in business parts very difficult to come by.. ..Called another company to get a quote on replacement water filter system -Plumber came out --replaced a $.3o cent gasket --with very available parts used for reionator.. adjusted the dials -put a different filter in, 2 hours and $236 later now have filter system fixed and working better than when first installed. too much damage done to 3 toilets that have to be replaced due to hard water plugging up holes

Better prices, got a quote to replace my swamp cooler recently and they were two thousand dollars…read morehigher than the next quote for the same equipment .

A few weeks ago I had my heater go out for 2 days, during pretty cold temperatures…read more I called around my area to find a reasonable price to look at my heater issue. I called TLC and the representative who I talked to was friendly, courteous and informative. The price was reasonable. Within hours I was able to have someone come out and look at my heater issue. The heater problem was minor and just needed a new internal electrical igniter. In just a short time, it was fixed and working again. The guy who came who did the service was friendly and knowledgeable, and didn't mind all my questions as he was working. I was very happy with them and will be calling again if I need future services.

they located a leak, that wasnt there, and charged me, there was no water or mud in the hole,…read more then they said another leak over here, omg, yes i had a drip, they fixed it and charged me again, than they broke something at the meter, and charged me again, for there mistake, i tipped these guys 300.00 bucks, before i knew the facts, so i paid alot, for a drip, and there mistakes. and they lied about a leak i didnt have, charged me, cuz they dug a hole in the wrong spot. omg, i was taken again, wasnt the first time, maybe cuz im a disabled vet that they do this, oh ya i forgot, they sent out another person, and charged me, i think it was another 700 bucks, and that person didnt do anything, im lost here with this company,

Carroll Plumbing is without a doubt the company to go with. We contacted them to address the high…read morewater pressure issue in our neighborhood. What started out as putting in a pressure regulator valve turned in to needing a whole new water line from the meter to the house. These guys worked their butts off for two and a half days and they were able to use our original galvanized pipe to insert new pipe inside it. The crud buildup in the galvanized pipe was unbelievable but Joe, Brian and Jacob were persistent in their effort to allow us to use the old pipe rather than tear up the yard AND driveway installing a new water line. Professional and Hard Working!!! I was expecting them to rip my head off when it came time for the bill, but was pleasantly surprised with the price. If we ever need a plumber Carroll Plumbing, Heating and Cooling is the only call we will make. Thanks Guys

Love these guys! We have used Carroll Plumbing twice: the first when our furnace died last fall and…read morethis weekend when we discovered a gas leak. When they installed the new furnace - yeah, the old one was completely done, really old and we knew it had to be replaced - there was a problem we found after they were done. The great thing was that they came back right away and fixed the problem and didn't try to charge us - kinda sad that backing up your work is a reason for ecstatic recommendations, but there it is. This weekend with the gas leak (unrelated to the furnace) these guys have been great - they identified the problems, did the work and kept me updated with what they were doing, when the permits were pulled, and how long it would take to get inspected. I hope we don't have anymore problems in the near future, but will definitely keep using these guys.

This review is only about the bidding process provided by this company; (That is how far I got with…read morethem) Be careful about asking this company for a bid. They were the only local company (out of the 6 I contacted) that charged a fee for having someone come out, and I was not warned about this charge in advance. I was looking to get a water softener installed. I called multiple companies and each said they would need to inspect the situation before providing a quote. Based on those prior interactions, I expected the on-site bid to be free, which is why the service fee from this company caught me off guard. It was first mentioned when the technician was leaving. I live in Albuquerque and had already worked with several companies before them, so this felt outside the local norm. The technician was professional and knowledgeable, and the quote itself was on par with the more expensive options I received. They also offered multiple possible solutions, which I appreciated. Because of the surprise charge and the higher overall cost, I chose a different company. This review is only about the bidding process and communication around fees, not the quality of their technical work. After I left my original review, the company called and offered to refund the service fee, which I appreciate. I still think customers should be clearly informed about any charges both when the visit is scheduled and again when the technician arrives. This might sound like a high bar, but for a high-cost project, their competitors seem to handle this more transparently and free; Based on my interaction with their staff, I assume they are very capable. I'm leaving this review specifically to describe how their bidding process works, since that's an important part of the experience for expensive projects.

Incredibly professional and trustworthy. Santino and Trey were able to swap out our water heater in…read morea reasonable time, cleaned up, and were the kind of people you can feel comfortable having in your home. Santino explained all the changes and parts to me, I dont know much but the new water heater looks great, clean install. They were on time, no weird "sometime today" time frame and finished right as anticipated. As a mom of 4, I worry bringing people in the home, we had other quotes and not only was this the most reasonably priced - these were the people I felt most comfortable with. Win-win.

Last year we had two rooftop residential HVAC units replaced. Moore staff and the owners were…read moreamazing at getting the work completed in one day. 10 months have passed by and we had an issue with power to one of the thermostats most likely caused by our settling, aging house. For no charge head tech Julian and the owner trouble shorted and got our issue repaired. I highly recommend Moore Quality Air!.

My furnace was not working, just a few of days before thanksgiving…read more I called them and got an appointment 2 days before thanksgiving. I thought I might have to wait till the next week. Lawrence came to my home and repaired my furnace. Reasonably priced ****

We installed a new HVAC system two years ago and neglected to do routine maintenance since then…read more(except cleaning the washable air handler filter infrequently). The two technicians showed up on time yesterday (promised 9-10 AM) after sending an "on our way" text). They recommended using the pleated filters instead of the blue fiberglass variety. He had a 20"x25" pleated filter in the truck that was a little long for our space. So, he took a pair of shears, chopped off just enough, and used the cardboard form cleared of material to put a border back on! Voila! Another service was cleaning the fins (?) on the outdoor compressor. After turning off the power outside, he used a hose to flush out the accumulated detritus in the unit. Our system is back to working great again! I had a chance to speak with one of the brother/owners, Paul, this evening, to share my feedback on the service call. Sounds like a very nice guy. I thanked him for their well-trained techs.

Our furnace stopped working. We called Duke City, and they were able to come out same day (on a…read moreThursday). Great. They diagnosed the issue within 30 minutes and were gone within the hour. Excellent. Unfortunately, they had to order the part, which wouldn't be in until Monday. Originally, the technician stated we'd pay expedited shipping on the part but they'd be out first thing Monday morning to get the part installed. I asked the tech before he left what was the price for everything. He verbally estimated $350-$375. He said the part was cheap and the labor would be the expensive part. I wasn't given the price in writing, showing the breakdown of the costs (this was my error, I should know better. They called us Friday evening to let us know they couldn't make it Monday as they were short on technicians. So after being quoted a price WITH expedited shipping, and to the fault of the company, we waited for install- we expected that original price to go down. They came that following Wednesday, and it was fixed within 30 minutes. (This is a total of roughly 2 hours of service, generously.) Total cost $374.06, after they were nice enough to give a 5% military discount. Again, an invoice wasn't provided. However, I paid, and they were on their way. My wife immediately pointed out the math didn't add up, 2 hours of service ($85 x 2 + $55 for a part = $225 plus tax). She called after the tech left to follow up regarding the charges. I received my invoice the next morning around 8:30, as follows: $195.00 for the part (hot surface igniter) $170.00 for labor (2 hours worth) Plus tax I began to do research, as the original quoted price for the part was roughly $55. (Companies in the area won't release parts prices or sell to the public, only contractors, so when I called myself, prices could not be provided. However, I found the price for the part online, ranging $49 to $58, which is not the wholesale price that contractors get.) My friend, who works for a local HVAC company, did a little research for me today. Here were the costs of the parts, as quoted by the 4 parts companies that they called - 1) $17 (the company Duke City got the part from - Johnstone Supply) 2) $13.76 3) $16.57 4) Same price as above, but plus shipping. Duke City charged me $195 for a $14-$17 part through their company. That is flat out robbery. I understand wanting to make a little extra profit. Business has to make money. But, even giving them the benefit of the doubt, and saying they spent $20 on the part, that's almost 10x the price of the actual part! My wife called Duke City and questioned Gloria, regarding the markup. She told my wife, "Well, that's the price that was quoted by the first technician that did the diagnostic. I don't know where the miscommunication happened." Upon further request of resolution (as an "oh well" is not sufficient, she was told one of the business owners would follow up by tomorrow morning). We will never do business with this company again. I will spread the word. Through social media, word of mouth, etc. UDPATE They sent me the invoice that they claim came from the parts company (Johnstone) and they broke it down as $88.60 for the part, and $99.55 for the freight/handling. Remember though, up above my friend clearly got a quote of $17 from the same company, for the same part. So something is up. Also, $99.55 for freight/handling?! They paid for what? Expedited shipping? Even though they knew they couldn't make it out until 3 days following their original promise of installation (Monday)? Give me a break. Not buying any of it. Regardless, if they gave me that price breakdown on the initial day of diagnoses, I would have turned it down. But, they didn't. They just verbally gave me the estimated cost of the whole project. Their verbal breakdown nowhere near matches the black and white invoice. Which, again, was 4 hours of service and a $55 part. At the end of the end of the day, yes- the original price matched. But Duke City changed their breakdown- now, our invoice shows TWO hours of service and FOUR times the original quoted price on the part (when, really the part is only $17, as verified by another local HVAC contractor). Now, my own opinion is that Duke City works with this company to inflate the prices of the parts that they sell. (We were also told by our friend, Johnstone will match a company's original quote to a client in an effort to support small businesses, regardless of what the actual price is.) This leads to return business for the parts company, and increased profits on behalf of Duke City for parts. (No wonder these parts companies won't release the price of the parts to the general public.) No matter the reasoning though, it's clear there is really something morally questionable about this company. Do business with them at the risk of your wallet. Imagine how many people they did this to before us?

Hired to install three new toilets in our house. Worked fast and efficiently, ultimately saving us…read morea ton of money by us providing the parts and the headache of install. Kelli and Kenny did a great job and stayed to our hourly quote.

Plumbing reapir to amin line…read more Left mud in drive way. Caused mud to go throughout house. They had to flush all fixtures and hot water heater. Took five days to do a one day job. Same pipe leaking again seven months later. Had another firm come repair if for one half the cost.

Carroll Plumbing and heating. I want to express my sincere gratitude and appreciation for a job…read morewell done by Roger and his team. They were professional friendly and went above and beyond the AC installation assignment. If you are comptemplating switching out the old swamp cooler for a AC unit, I say "Just Do It" it is well worth it. "I highly recommend Corroll Plumbing and heating. Sincerely Ruben Barela.

I rarely do online reviews, but Carroll Plumbing is amazing so I just had to give a shout out. Joe…read moreand Brian are knowledgeable, persistent in troubleshooting, and trustworthy. And their prices are super reasonable. Don't call anyone else; these guys are the best.