Gavin was very engaging and professional in receiving my hail damaged CR-V for the estimate, as…read morewell as the repairs. Clean shop, tidy front office. Gavin said about 2 weeks for the repairs, and it was to the day, 2 weeks! They reached out to my insurance company and took care of everything. My CR-V looks great, inside and outside! All the hail dents are gone! :) I would definitely bring my vehicle to them for repairs, if needed, again.

Absolutely amazing customer service. David and his team went above and beyond to ensure quick and…read morequality work for my hail damage. Originally quoted 2 weeks for repairs but they were able to expedite and save me money on a rental car. Genuine, honest and hardworking. Could not recommend this shop more!!!

High quality auto body repair folks. They want to take care of you, especially to complete against…read morethe big autobody chains. They did miss something that we had to back for but it was an honest mistake and they made it all good.

Fantastic experience! Subaru Outback needed a panel and exterior mirror replaced. The shop got the…read moreparts in a couple of days, we took the car in on a Monday and got it back beautifully done the same day. I don't expect that's possible for most repairs, but I sure appreciate it! In addition, the car was detailed inside and out. Service manager Jorge and front desk associate both fantastic communicators, very friendly and professional.

Charged me 175 just for a diagnosis and said it would be another 2400 for a new catalytic converter…read moreand O2 sensors.

Came into the Springs area from out of town with what we hoped was simple car trouble. Looked at…read morereviews and Action had excellent ones. We settled on having Action take a look. The answer that came back was rough. But Casey and Griffin made it as pleasant as possible. They were accommodating and every interaction was a pleasure. While our vehicle issue could not be totally fixed in our time in the city, Griffin got us road ready so we could safely get home. The price for all they did was extremely friendly. Great value, excellent work, and even better customer service. Go here for any car repair needs.

Got hail damage? Door dings? Minor collision? They can help and they do excellent work! They repair…read morethe dents in most cases without repainting the vehicle. It's like magic! And at a price that is way cheaper than conventional body shop repair.

Very knowledgeable and helpful staff gave me some great ideas for a DIY fix and provided some of…read morethe needed supplies at no charge. This is a business that does the right thing!

Quite honestly these gentlemen at this shop saved my jeep! After the theft recovery, I reached out…read moreto the owner Chris. He listened to my horror story and without making any promises he told me they could make it better than it was. It is truly a blessing that anyone wanted to help. Wayne brought my jeep into his secure shop, he began with the ignition and then just tackled one thing at a time. The jeep was covered in spray paint and he was able to remove all the spray paint, he rebuilt the dash board, replaced the carpet, recovered all my seats and replaced my rear seat. So many changes and I couldn't be more grateful. My jeep is in great shape all because of Wayne, he is amazing!

Staff here are pleasant and friendly. They answered all of my questions and were helpful for a…read morefirst-time car buyer. Their vehicles are competitively priced & their 'clearance' sales are some of the lowest I've seen. I also like supporting family-owned businesses because interactions feel more genuine than they do with big corporations. The individuals I encountered at Family Motors seemed genuine and down-to-earth. That large part of Family Motors gets a 5/5. Unfortunately, my criticisms outweigh my compliments. They are incredibly disorganized as a whole, and this leads to miscommunications, lack of clarity on certain issues, and stressful time crunches to meet deadlines. The manager isn't always good with follow-up & what ends up happening a lot of the time is you have to do most of the legwork in contacting him to figure out what's going on/what you need to do. For instance. The car I bought from them has shitty tint on the windows, and before I bought it Chris said it would be removed. The back window is still partly covered with tint & sometimes impairs visibility. He did try to set up a day where I could come in to get it removed, but he just told me when the tint removal guy was coming in & didn't specify it was a personal appointment made for me at that time, so I thought I could go in at any point that day to get it removed. He made the appointment for 9AM, so when I showed up around 2PM the removal guy was long gone. But, more on their inherent disorganization... My biggest issue I've had with them is they almost f**ked me over on a car loan. I bought a cheap used car from them & applied for a car loan through Family Motors because I'm broke AF. I was accepted by PPCU so I had to begin filling out paperwork with Family Motors to send to PPCU. My loan cosigner is my mom, who lives 1,000 miles away. Obviously, when you have a cosigner on a loan, you need their signature on the paperwork as well. The manager's daughter helped me fill out the paperwork. I gave her my mom's address, confirmed it several times, and it was printed at the very top of the paperwork in plain sight. The deadline for the first loan payment was in 3 weeks so I was constantly checking in with Family Motors wondering when they sent the paperwork to my mom because I didn't want to have a late payment in my record. Each time I checked back with Chris, he would tell me to just check back with PPCU later as they were obtaining the required signatures. The days were drifting by, the deadline was getting closer, and I still heard nothing about paperwork. Then, my mom's paperwork was accidentally and rather carelessly sent to MY address. Normally, this wouldn't be a big deal to me, except this 'little' mistake ended up delaying the paperwork for another week & making me late on my first loan payment... Thankfully, PPCU was very understanding; I explained the whole situation to them & was contacting them on a daily basis about updates/whether or not they received the loan paperwork. They took note of my initiative & responsibility, and didn't penalize me for my late payment. I was more on top of things as a consumer than the business manager was. Interestingly, Family Motors didn't tell anyone at PPCU that the reason the paperwork was delayed was because they screwed up & sent it to the wrong address... Did Family Motors expect me to take the fall for their mistake?? Anyways, after I told PPCU this tidbit of information, they had to contact Family Motors because they basically admitted to me they had no idea what was going on. Everything was up in the air & chaos ensued until things were finally sorted out. In summary, Family Motors has the potential to be a great business. Both Chris & his daughter were humble, flexible, & good-natured, and that's half the battle right there! Good customer service is hard to find but I think Family Motors truly strives for that. All they need to do is get their shit together & keep a tighter ship.

Had my car towed in for transmission issues. Got a call it would be $8000. Too much for this older…read morecar so had it paid to tow back. Tow driver put it in wrong place and so I tried to move it and to my surprise it moved fine. Decided to see for myself what they "saw" that would be $8000. Noticed right way that the transmission bolts had not been loosened ever... opened it up and found that the fluid was like jello. That would be because I believe that you should let sleeping transmissions lie instead of changing fluids. Found NO metal connected to the magnet inside the pan. Cleaned out the "gel" and changed fluids filter (changes 50% of fluid in tranny each time). Drove it and changed fluid/filter it again so only 25% of fluid remains. $80/change. That was 5000 miles ago and no issues. So... you know the whole story... you decide about Best Western Transmission. Maybe a transmission shop that actually looks at the transmission is a better option... just maybe... Note I gave them one star because I can't give them zero.

Horrible experience just to find out they lost there bbb credits and cost me my track after 5…read moretrys and management got super pushy and aggressive

DO NOT GO HERE--Took my block here to have services completed. I was quoted 4-6 weeks for…read morecompletion. Didn't hear anything more for 6 months. Then I proceeded to call him day after day to get something but all I got was should be done next week which was not completed. Finally got to work and sent me updates for the weeks worth of work. Then I picked it up the week after. All in all took 8 months for a weeks worth of work.

Replacing the front hubs and u-joints on my Jeep Wrangler - one of the driveshafts absolutely would…read morenot come out of the hub. I broke tools, I hammered with sledges - nothing would crack it loose. Turns out 175,000 miles can rust a driveshaft into a hub quite well. Geddes pressed out the driveshaft end in about an hour for a very reasonable price. They've got a ton of engine-building and other high-end work going on in their shop, but they paused that and saved the day for my little job. Thanks guys!

Sean the service advisor was very helpful, they identified the problem and got it fixed at…read morereasonable time. If you're looking for good service along with good customer experience this is the place!

Had a great experience getting my car serviced here. The team was incredibly responsive, kept me…read moreupdated throughout the process, and finished everything in a timely manner. Communication was clear and professional, and the quality of the work was excellent. Definitely felt like my car was in good hands--would recommend!