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    Aaron's

    3.0 (4 reviews)
    Closed 10:00 am - 8:00 pm

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    Plugs Appliance Center

    Plugs Appliance Center

    4.0
    (76 reviews)
    0.9 mi
    $$

    This is regarding customer service, or lack there of. My wine fridge suddenly died and I was hoping…read moreto replace before the holidays. I called a few places wihe the model number to see who had it in stock, or could get it quickly. Plugs is local and they checked, it was in stock in a warehouse and they could get it to me within 2 weeks.... 2 weeks came and went, and no call for delivery so I called...turns out it was no longer in stock and wouldn't be available for several weeks. The clerk and I spoke several times on the day I ordered, me making sure I could get it. Larger box stores had one, but truly wanted a local spot...sadly customer service failed. Once the clerk had made availability promises, and it failed, he should have immediately called me so I could be prepared or move on to other arrangements.

    I judge any business or service not just on the initial product or service that I purchase, but…read morealso (or even more so) on their response to issue(s) that may occur after purchase. My concern, in this case, is with the latter. I purchased a refrigerator from Plugs, deciding to try them over a "big box" store to see if there was a benefit from doing so. I also bought their three-year warranty. The initial purchase experience was okay, with Plugs' price being about the same or slightly higher, than a comparable purchase from a "big box," taking into account all costs - basic price, delivery and warranty. I recently experienced a problem where the water dispenser was dripping; additionally, some food in the refrigerator would freeze up (I keep the refrigerator at a recommended temperature). No big deal, I thought, until I tried to utilize the warranty to get these issues addressed. I will try not to fill up this review with too much detail, but this was likely my worst experience dealing with an appliance issue in my more than 40 years as a homeowner. This was the first time that I tried to use the warranty. I was unable to get any documentation on the warranty when I first bought the refrigerator (there is just the phrase, "3 year term," on the invoice), so I called Plugs to report the problem and request service. The person with whom I spoke gave me the name of the warranty company. I called the latter and was able to get an appointment for service. However, on the scheduled service date, no one showed up. I stayed home, wasting the day. I called the appliance repair company directly several times, but no one returned my call. I followed up with another call to Plugs, spoke to someone, but no one got back to me. I then filled out a form online, and a "manager" did call me. There was another delay, and I needed to call back a few more times. The "manager" commented that dealing with the warranty company is like dealing with an insurance company (the warranty company actually seemed more like a "call center" to me), which takes time. I was then given the name of another repair company, called them, and finally had the repair completed. I give the appliance technician eventually assigned a good mark for his quality of work. Start-to-end for getting a seemingly straightforward repair completed took more than 3 1/2 weeks, with wasted hours, and needless aggravation on my part. Plugs, in their commercials, distinguish themselves from "big box" stores. I suggest that Plugs should, instead, try to learn from the big box stores, namely, that the full life cycle of an appliance purchase is what's important to customers, not just what gets delivered on Day 1.

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    Our new microwave.
    Our new microwave.
    Plugs West Ashley Showroom
    Plugs West Ashley Showroom
    Plugs Appliance Center

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    Preferred Appliance Sales and Repair

    Preferred Appliance Sales and Repair

    2.3
    (32 reviews)
    13.7 mi
    $
    10 years in business
    Family-owned & operated

    I purchased a used refrigerator from Preferred Appliance a few years ago. They were very pleasant…read morein the store, the appliance looked and works like new and the price was good. They have a huge selection. I will certainly check prices and selection with them before buying new. They had used appliances that appear to be both new and older models. I recently had a repair person come out from this store to repair our ice maker. They were great. He came out the next day, figured out the issue fairly quickly. My husband who is a very good handyman had already spent several hours messing with it before I called for service could not figure it out. The price was in line with other service repair people I have used. I have been very pleased with them.

    Purchased a washer and dryer June 2026 and decided to step away from big box stores and visit local…read morestore. Big mistake. Paid more and customer service (Taylor) was horrible. 4 irritating phone calls. Salesman took us to appliances and we walked around them noting no dents or defects. Why they do that I have no idea because they came in a box and the dryer had a huge dent across the front. Delivery people took it out of the box and set it in place like we ordered a dented dryer. Did not mention it, like it did not exist. We were leaving on vacation in the morning and had laundry to do before we left since our washer died. They stated one other dryer in store also dented. Solutions - we could send them both back and get a different color - after vacation. Or get different appliances altogether since dryer was on back order. Horrible customer service. While I was in the store I was looking at refrigerators. I will buy that elsewhere and will not feel one bit bad that I will not spend my money at this local family owned business.

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    Preferred Appliance Sales and Repair
    Preferred Appliance Sales and Repair
    Preferred Appliance Sales and Repair

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    Plugs Appliances

    Plugs Appliances

    4.3
    (60 reviews)
    9.1 mi
    $$$

    Several years after purchasing kitchen appliances from Plugs in Mt Pleasant, we accidently broke a…read morepart in our refrigerator. I went back to the store asking for help in finding the part, and our salesman, Charles Dean, helped me obtain the part and even showed me that it wasn't as difficult to install it as I had anticipated. In so doing, he saved me the cost of getting a repairman to my home. That kind of service will get me back the store the next time I need an appliance.

    The last place I expected to find myself on a Thursday morning was at Plugs Appliances. You see,…read moreour freezer/refrigerator, after 11 wonderful years, died a painful death (taking a fully stocked unit down with it). In the past, we've gone to Lowe's but the appliance repair guy who pulled the plug (pun intended) convinced us to check out this appliance retailer as they stand behind their installations, as well as offering competitive pricing. It's part of the same strip that houses Sesame Burgers and several other small retailers. We were warmly greeted and though the gentleman we were told to ask for was running late, Chip suggested that we look around and that he would answer our questions. The showroom was not large, but, the refrigerator selection appeared to be adequate. Our decision was quick in that a 33", 25 cubic foot fridge, was now considered a special order. We had no time to spare. Chip was able to schedule delivery the next day on a GE with French doors and bottom load freezer the next day. Sold! We received a delivery confirmation that evening and a text message the next morning with a delivery window. Installation was a breeze. Plugs employs their own installers. By noon the next day, I was happily on my way, re-stocking my new fridge and freezer. I was always a big-box shopper but now I'm sold on 'the little guy.' You will be, too. Make Plugs your first stop when shopping for a new home appliance.

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    Plugs Appliances
    Plugs Appliances
    LG refrigerator

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    LG refrigerator

    Aaron's - electronics - Updated August 2026

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