I've been a longtime customer of Southwest Appliance (and others) and have been witness to…read morediminishing quality and service in the industry overall. It's hard to be better when everyday you compete against Best Buy, Lowes and Home all day long, everyday. However this review is about giving credit to Barrett and his staff for working with me and supporting me as a customer as I endured the delivery of not one, but two refrigerators that, out of the box, did not work. They hung in there with me, gave me a loaner, and after four trips to the house, the adventure is over and I am happy with my new refrigerator. This is exactly the kind of service, in a difficult situation, that builds customer loyalty.

unpleasant experience from the start. the number of excuses this place hides behind is…read moreimpressive...its a culture from the top. Took 2 months to fully be done with the process and 4 separate visits. They tried to install a beat up floor model first, second day tried again with new parts installed on the same beat up model. Eventually ordered what i paid full price for and one more visit to replace the damaged door panel it came with. In the whole process we must have called them 10-15 times and never once received a call back...only way anything got done was if they picked up randomly and/or you go to the store again in person (which i was forced to do to get the damaged door panel ordered and scheduled. In the end, my cabinet is damaged from having a dishwasher installed and removed so many times by uncertified installers. wish i could post the pics here

Daniel came to my rescue to unclog the drain in my Maytag washer due to washing pet bedding!!…read moreAwesome people! Thanks again!

I was wanting to purchase a Maytag pet-Pro front loading washer and matching gas dryer. Lowe's…read morecouldn't get me the dryer. I went to Maytag and was offered delivery in 7 days

We purchased four appliances in the last few months. Delivery time was on schedule and the old…read morestuff hauled away. Zeb and Zeak installed everything in a timely and professional manner. What a great team. Appliances work perfectly. Thank you Western Slope Appliance. Jon Loffi

Nothing but praise for this appliance company. The owner was very communicative and sincere about…read morerepairing the issue with our "older" washing machine. We will definitely call this company again should we have the need.

Dan from Aztec. Purchased a new washer and dryer and a new…read morerefrigerator. Everyone was excellent, from purchase to delivery and installation.

We have both purchased new appliances and used their services for a range that came with our house…read more In purchasing, we came in with clear price ranges we could work with. They did a great job explaining the differences so we could make the right choice. The drop off was easy and helped us to get it ready for installation. Recently we called about our range. I left a message in the evening after hours and they called first thing the next morning. I explained the issue and asked about prices of service call versus a new range. They went over costs of each (new range at same line versus cost per time and new parts) and I ultimately chose the repair service. They booked a visit within 2 days. I was concerned the service person might dilly dally because of time but they came in, got to work and finished within an hour with time to explain issues. My old range is now back in use and I'm more aware of what I need to start squirreling away when I'm ready to purchase something new.

I ordered a washer and chest freezer from Sears in Durango a month ago and haven't heard a word…read more I've tried calling and their number is no lon in service what's the deal!!!

As a follow up, we were contacted by Sears regarding our initial negative experience, they…read morescheduled an immediate delivery for replacement of the washing machine and refrigerator we purchased. We very much appreciate the customer service and standing behind the Sears standard.

I live about an hour away from this location but I l'm in Farmington about once a month when I get…read moremy nails done close by. I've had good luck with the people that help me there. Everyone is super kind and helpful. Today I had a call from Sam who worked there and he was especially helpful with an issue I had. Store is clean and parking is plentiful.

Absolutely pathetic service I spend over 200 on the pathetic 2-Year Accidental Geek Squad…read moreProtection just to have my Surface pro start boot looping after I tried to factory reset it. Just to be told o sorry " you have to send it Microsoft or pay more money to have Windows reinstalled". I'm sorry but what you b.u.ms are telling me I should've said I broke it. How in the world is the reinstallation of windows not covered and now I must send to Microsoft. Thanks for nothing deceitful scammers.

The store website is extremely user friendly and quickly gives reliable information. The easiest…read moreonline experience I have had.

I go to the garden center at 9:30 am on a nice day in the spring to get garden soil and compost and…read morethe register there is closed and the gate is locked. So I go in main door and back into garden center dragging the flat heavy cart. I get about 10 bags on the cart, about 300 pounds or so and have to drag it all the way to the opposite side of the store to pay for it. Maybe when you go you'll get lucky and the garden center register and gate will be open and an employee will offer to help. I probably will shop elsewhere next time.

They installed a fireplace for us. They came right when they said, returned phone calls and emails…read moreand did a great job!

From the owner: We are Durango's leader in sales, installation and service of wood and gas stoves and fireplaces,…read morepassive solar systems, photovoltaic systems, and pool and spa heating systems. San Juan Hearth and Renewables was established to offer our customers the latest, most efficient products and the safest, most reliable installation and service available anywhere. We are Durango's trusted resource for installation and service of wood and gas stoves and fireplaces, and photovoltaic systems. Our customer service record is second to none, because our goal is to make sure every customer is 100% satisfied with our products' performance. You are welcome to come in and browse our showroom, located at 21804 Highway 160 Unit A Durango, Co 81303. If you don't see what you're looking for, just ask for assistance. We'll find you the right heating solution at the right price...guaranteed! Click on the links above for more information about the products we carry, or call us at 970-247-1924. We look forward to doing business with you.

wonderful service. stand behind their products. great to deal with…read more pleasant and professional.

We bought couches we loved, these guys delivered them with great service. Unfortunately the couches…read moredidn't fit well in our space and we had to return them. They picked them back up for us. We will absolutely be using them for all of our furniture needs!