I purchased a refurbished washer and dryer set from Larry almost exactly a year ago. We are a…read morefamily with 4 boys, 7, 6, 4 and 2 months. We do A TON of laundry. The washer had worked so well for us, never failing to get the caked on dirt out of pants and wash full loads of towels on a daily basis. Well, just like all young families who just spent all their money purchasing a home and buying a bigger car, the dang washer stops working. I gave Larrys a call and the owner was so helpful. He gave me his personal cell phone number and had me send a picture of my washer, then proceeded to tell me that we could come down for free and he would show me and my husband how to fix what was wrong. The part was 45$ but the valuable lesson was worth so much more. He noticed our newborn baby in the car seat and cautioned us to watch out for certain signs of one of his tiny socks being stuck in the pump, and showed my husband how to fix that too, taking an entire washer apart, explaining every screw and to be careful not to tighten this one too much or you can crack a piece, and to be careful when replacing the shell, and plenty more "if this, then do that's". Now, I'm a first time home owner and don't have much experience with repair services, but I've never in my life heard of a repair man inviting a customer into his business and showing us how to do the work he makes a living from on our own. That's the sort of business ethics that give me hope. I would highly recommend Larry's Appliance Castle. Had I bought this set anywhere else I would be out shopping for a new washer instead of sitting here on the couch with my little baby listening to the hum of my washer.

Haven't had a need for his services lately but when I did he was the best…read more He can repair most any appliance, and sell you a replacement if needed.

We purchased a washer and dryer from Kelly's several years ago and were pleased with the…read moreprofessionalism and knowledge of the sales team. A few years later, we converted a laundry room into a bathroom so returned to Kelly's to shop for a stackable washer and dryer. The salesman asked about the brand of our washer and dryer, and sold us the very inexpensive part needed to stack the appliances we had at home. Money saved! Recently, in search of double wall ovens, we yet again returned to Kelly's. This time we met Todd Edgar. We had done a *lot* of research and were pretty sure of what we wanted. Todd really knows his stuff! He answered our questions, provided knowledgeable insight, and researched our concerns. I especially appreciated his ability to communicate information clearly. And his patience is quite commendable. If you're looking for an appliance, go see Todd!

Bought appliances from them and the dishwasher was installed while missing a leveling bolt. After…read moreseveral months the sprayer blade melted and broke, which we replaced. Then several months later the sprayer blade broke again, after it was out of warranty. We figured out that due to the dishwasher not being level that the sprayer blade was getting caught up in the pool of water caused by the unbalanced unit. We contacted Kelly's to see if they at least had a leveling bolt we could get / purchase and were told that the person who installed the unit would contact us, which never happened. Ultimately we got a leveling bolt for free from a local appliance repair store (thank you) and fixed the dishwasher ourselves, but we had to buy two sprayer blades and deal with a leaking /overflowing dishwasher due to their bad installation job.

We purchased a washer from them and i started making noise so the repair person came out and put a…read morenew part in but the part didn't work. The part had taken 3 weeks to come in so the guy asked if we wanted a loaner and we said yes. He called JL's appliance to see if they would give us a loaner and pick ours up for repair and they agreed. Nobody said anything about a delivery charge but when the washer was fix (or so they say) they expect us (we're in our 60's) to load up their washer, take it to them and get our washer. If a delivery fee was mentioned up front we wouldn't have gotten the loaner. My husband tried tallking to the owner but she was rude and told him they just bought the busiuness and that gas was expensive. I wouldnt' ever buy anything from this compnay again.

JL Appliances customer service is compassionate and genuine. I had an old refrigerator go out,…read morereceived a defective replacement, and JL Appliances were quick to deliver a new one; and showed empathy for the defective appliance and just delivered a couple of gift cards so I could replace my lost groceries! I'm in tears, thank you JL Appliance!

I try to keep my money local & this family owned biz is the place to do it ! I was treated like…read morefamily in minutes. Looking forward to to finish my remodel with WVA . The girls made getting new used appliances so much fun and easy . Thanks again ! Claudia & Sherri

I write this with regret as we always try to support a local business over the big box companies…read more After a week of interaction I would avoid this company. Lot of good talk but that's all. We scheduled their service guy well in advance but got no notice until the last minute when he was at the wrong address and upset. We stopped at their location in Newberg and gave them photo of the washer info 5 days prior. The service tech (Wendell) showed up with preconceived idea of what was wrong despite even the error code on the machine. Did little to no investigation except saying the machine was over 5 years old, we needed to "junk" it, and to go their shop and buy a new Speed Queen. Totally torched any other product including our Maytag (which they sell). He did no investigative work and walked out. My step son looked on the internet and found the exact problem...unplug and let it re-set. Its now been 2 days since and numerous loads (after a week without a washer) with it working fine. Wendy (the Owner) called my wife today and admitted that their service guy "lacks communication skills". We also have a email from their sales person saying the same thing. It appeared to us he only wanted a show up fee and to sell us a new machine. And they marked us as "out of the area" on the service call even though we are only 2 miles from their business. I hate putting down a local business but I'd avoid this company even if it means going to the big box companies.

Buyer Beware. The dryer broke after only a couple of uses and the owner was very difficult to work…read morewith. It was such a headache that we just gave up and bought a new one. I wish I had read the other Yelp reviews that describe similar negative experiences. This was an expensive mistake. Terrible.

We are still extremely happy with our fridge...still humming along. The negative reviews are just…read moreodd: for us. The owner took care of us brilliantly. Was kind considerate and right on time. Really. I trust him with appliances and believe he is reliable and we will continue to purchase from him as needs be. Good guy...great service!

Shopping for appliances is always so stressful. This was the least stressful experience ever! Gary…read moreis clearly passionate about what he does, and our freezer was delivered the next day. Amazing experience start to finish!

We have worked with this company for years and called to order a refer for our company (we have…read moredone for many years) Kai was incredibly rude and unwilling to help us. She said she didn't want our business and yelled at me because my boss wants a certain brand of refrigerator. I told her that's fine and I am going to leave a review about her service. She called back and threatened to sue me for slander if I left a review and continued to yelled at me until I hung up. I do not recommend with this company!

Purchased a Frigidaire Galley 24 dishwasher. Was told that it is brand new in perfect working…read moreorder. My wife wanted to make sure that it had no front door dents, etc. Picked it up around 5pm in the dark. Chris was on duty & helped load the dishwasher on it side in my carpeted pickup. When I got home to pull it out I noticed that a foot was broken. I had to call 3 times to get it changed out. After installing the dishwasher we pulled off the protective film on the door of the dishwasher only to find out two large creases & a number of small dents that were not visible with the protective blue film on. We have placed two calls again & are still waiting for a return call. I also have pictures.

One of my best experience so far and I was dreading this. Chris, was amazing and VERY helpful.read more