The customer assistant and sales Dan is super Duper in regards to customer service as far all employees including pick up and delivery The customer assistant and sales Dan is super Duper in regards to customer service as far all employees including pick up and delivery read more

Tried telling me the furniture I was looking at was worth $17,000.00 and better quality than Ashley. Looked at sales order and listed the furniture manufacturer as Ashley. Walked out. Looked on line. Price for the $6,000 + sofa is only $2200 at Ashley's. read more

Such sweet people and they have so many options. I was looking for a specific piece that matched an item they had in the store. So they just ordered it for me! I love it and it came faster than expected. Thank you! read more

Lots of furniture and all kinds of styles, classic, traditional, modern to mid century. My sister bought a super cute mid century apartment couch. They even offer customization for a few brands, England by Lazy boy and Best Home furniture and maybe another brand too. I asked about custom decorative pillows and they said yes they can do that as well. read more

Wonderful place to find furniture. The show room is large and they carry many styles and options. The sales people are professional and very helpful. We had Abigail one day and then another woman and gentleman the next time we came in. All furniture was delivered on time and the gentleman delivering we also polite. We would highly recommend checking this store out then next time you are looking for furniture. read more

Arrived 15 minutes before they were closing to meet my husband who was already there looking at a chair and wanted my opinion. . Wasn't allowed in the store. Told they were closed. Husband called asking where I was and I told him I wasn't allowed in. He mentioned to the employee that he was waiting for me and she shrugged him off. We weren't expecting them to stay open late. I just needed to confirm the chair would work for our space. Husband decided to leave and we purchased furniture elsewhere. read more

Spendy and didn't seem like THAT high quality. Lots of heavy, stodgy stuff. Not that stylish. How about something modern? We needed a number of things including a dining room set. Felt stalked by the salesperson. GO AWAY while I look. I'll shop elsewhere thanks. read more

Large comfortable store with a great selection. Friendly, personable and helpful staff. No high pressure sales. Reasonable prices. Kid friendly. Found what I wanted and they delivered it within a few days when other stores were a month or more out. If it's slow they will even play music you like read more

I went into the store and had a fine time. The lady,Donna, who helped me, measured the couch I picked at "just under 12 feet". I had her measure multiple times and I measured my home multiple times. Today when it arrived, it was clearly over 13 feet long and it was left at my house no one offered to take it back to the store or fix anything (the drivers were nice so no issue there). I asked the drivers if there was a problem if they could come back and take the couch back. They said I would need to call into the store and let the manager or assistant manager know and they will come back and get it. I called and talked to the assistant manager Dawn, she informed me that there is nothing she can do she is clearly just a glorified employee and is not allowed to make any decisions on what to do to help a customer. We hung up with the promise that they would call me the next day with the answer. I thought about it for a minute, called her back and asked her to please come pick up this couch today as I have two dogs and I don't want anything to happen to this couch. She was rude and basically said there's nothing she can do, she already told me that and that basically it was my fault that I picked a giant couch because I shouldn't have taken the sales person's word for it even though she had worked for this at me for 15 years. I would assume she would know how to use a measuring tape. And why didn't I measure it myself? She told me that if they take it back she's going to charge me a restocking fee. I asked why when it's not my fault? Then she proceeded to tell me that I was attacking her. I tried to tell her I was not attacking her she had an attitude with me and she started arguing with me more and then told me that she was going to end the phone call. I get a call back 20 minutes later from this lady, Dawn, And she tells me that she needs the number to my credit card so she can refund me my money and that the delivery guys will be back out today, she doesn't know when, so I just have to wait for them and then she hung up on me again. This was all yesterday. Today I called the store to talk to the manager, Barbie, and she refunded everything and fully apologized to me. If you choose this furniture store, stay away from Dawn. She's a real crab. read more

Kuebler's Furniture - The couch I purchased - Furniture Stores Near Me - Salem, Oregon

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Seems like high quality stuff. Five floors of stuff. But felt super stuffy with the salesman following my every move, telling me exactly why I needed what and why other furniture sources weren't up to par. FYI. Don't get pulled into the "it's on sale right now". Certain items are always a certain percentage off. read more

I asked my partner down to go to go over Kueblers to look for a power recliner. I couldn't go because of a health problem, she told the staff what we were looking for and the reason. They had just what I needed and made us a great deal. Two days later their delivery guys showed up and set up the new one, they also hauled away 2 other pieces of furniture for a very reasonable price. The staff was very friendly to her and supportive. read more

Really helpful and quick! We just moved to the area and are students so we needed a mattress that wouldn't cost too much. Found one very quickly and they were able to add in the box spring for free. Delivered the next day right when they said they would. read more

I ordered a platform bed in November 2014 and while it's a great bed and I really enjoy it (and I got a fantastic price), it took more than 2 months to receive it due to a longshoreman's strike at the docks. Clearly that was a problem beyond Kuebler's control, but I felt I could have been kept better appraised of the delay. The people who delivered and assembled the bed were great. No complaints and I felt the delivery fee was appropriate. At no time did I feel the salespeople in the store were pushy nor did they follow me around as others have stated. I've shopped at Kuebler's multiple times and I'm always highly satisfied. read more

I had them order a table and chairs I had seen in the showroom. The sale clerk said this company was good on filling orders and was told probably 4 weeks for delivery. She did say that was not a guarantee.... live and learn people! Have them contact the company to verify that before ordering. After not hearing from them I called to find out when I might expect my order. Then was told it was on back order till December! If I had been told the truth I wouldn't have ordered it because I am gone by then till next May. They refused to let me cancel the order and would not give me the merchandise off the floor. I will not buy from them again because I see no reason not to let me cancel it when they can't even get it. Ironically I had not ordered from another furniture store because they had been honest and said delivery dates were 12 weeks out and I couldn't wait. Beware of a dishonest store. read more

After searching all over Salem and finding nothing but furniture places that seemed to cater cheap over priced furniture I was able to find Kueblers and their selection and prices are amazing. I was able to walk away with two beautiful affordable couches and next time I need any furniture I'll go to Kueblers read more

Soon as you walk in the door , they immediately start following you around like a car salesperson. After ordering couches and two recliners, I received a call two weeks after stating I had to come back to pick out different fabric as it was discontinued. That was the beginning of a long process in getting the furniture. I only received one recliner when I had ordered two as they said they only had enough fabric to make one. I had the recliner less than a month and the cushions began to sag to the bottom. They would not give me a full refund. I ended up getting a refund but 20% less for special order/ restocking fee. Very disappointing.. They obviously didn't care about customer satisfaction. I will never shop there ever again. read more

Same ol story of staff following you around furniture stores. Selection is ok, but way overpriced. My mom got a bed frame there and she likes it....but it took two months to get!!!! They kept saying it was almost ready for delivery...and kept giving her the runaround. So basically, once they have your money...thats it. Whatever!! read more

Well, I bought something there and the experience was ok. The sales person was ok, like they all are. They have something like this at home and the most expensive thing is the best. The typical blah blah. But then I saw a table I was looking over a year for. There it was, marked on sale for $169. I told them I want it and they started wrapping it. I was about to pay for it when they told me they made a mistake. They priced the item wrong and wouldn't make any money off it if they gave it to me at their advertised price. Well you won't be making any money off me ever after the way your employees reacted to the situation. It would be nice if a business would own up to their mistakes. read more

We just moved here from LA and needed a couch. I had the best experience here ever and we shopped at a few places. Savanah was a wonderful joy . I will never buy my furniture everwhere else. Delivery was quick. Give this wonderful store a chance! read more

We had always wanted to check out Kuebler Furniture and we are so glad we did. The selection, quality, prices and customer service were awesome. We recently purchased a King size mattress and discovered after one night of sleeping on it, that we were not happy with our selection. We spoke to Cynthia, who had helped us and she said to come back in an exchange our mattress, which most places will never do or they will charge you for it! We ended up with a different mattress of the same quality/value and were able to have it delivered the same day!! We were so appreciative and we will continue to shop at Kuebler in the future as well as recommend them to anyone. Pam L read more

After searching for weeks for the perfect chair, I finally went to Kuebler's and wish I hadn't wasted my time anywhere else. I worked with Brian who was warm and yet very professional and I like that he always made eye contact with me. Brian went above and beyond to help me fine the right chair and later the perfect fabric for it. He was always present and not looking around to see if he could connect with an incoming customer. I felt quite pampered, in fact, as if I were the only one in the store at the time. Also important was the quality of the furniture. Yes, people may say it is more expensive than some of the local stores, but you get what you pay for and the furniture here is exceptional. I will only go to Kuebler's the next time I am in the market for additional furniture. They are an asset to Salem. read more

Purchased a bed and dresses for my son. Excellent quality and workmanship. Delivery was fast and set up was a breeze. We also purchased a recliner that my husband loves! Going back for a new sofa soon. The prices are competitive and compared to the junk furniture we have bought down at the "row" , hands down you get what you pay for. Great associates to. Very knowledgeable and low key sales. read more

I came into Kueblers furniture store while I was bed shopping. The salesman there at the store and I talked and he came to a price on a mattress I was interested in. I told him I was going to shop around a bit more, but I would likely be back. When I came back into the store the same salesman quoted me a higher price, and I reminded him what price we came to just a few days ago. He said he couldn't honor that price and he didn't know how he came to it earlier. This is bad and dishonest business; I won't be back and I have told my friends to give their business to other local stores. read more

Excellent experience-service, choices and the prices were comparable to other stores. Prices were reasonable. BARBIE FLOYD is knowledgeable and very helpful. Quality very satisfactory. read more