A $200 wig, took from package and hair started falling down. Poor quality, it also smells bad. read more

Abantu Beauty Products - Poor hair quality - Cosmetics & Beauty Supply Near Me - Vancouver, British Columbia

I'll start off by saying the manager is lovely and helpful. But the quality of their hair is severely lacking for the price. I spent over $70 on a synthetic wig and not even a week later the wig is matted and has visible stitching. It is unbrushable now. Currently working with my credit card insurance to get reimbursed. I suggest buying online unless you are in a dire emergency. Also, always look for reviews!!!! read more

Abantu Beauty Products - Wig deteriorated rather quickly. There is now visible stitching and visible matting. - Cosmetics & Beauty Supply Near Me - Vancouver, British Columbia

So this is an edit, because I saw a comment left on my previous review and I'd like to address a few things. Part one: Loved the ladies at abantu they are very nice. The quality of hair I received was not at all worth buying from them, I paid 600$ for real human hair I wore them a few times to try it out but after I washed it I noticed the body was was completely gone (I have very curly hair) and it was very dry and matted. My mom had bought synthetic extensions that looked better, matched her style more. I wanted human hair highest quality so I could straighten and curl them as I please but I couldn't even do that. I've had them for a year over all worn them about 4 times. Something I would like to address to Mark. It was to my understanding that this would be quality hair as I have purchased wefts from your store a year earlier (2014) and they lasted me a long while and were very high quality and I paid the same price. I actually did come in a few weeks later to talk to the ladies about the hair and they said because I have worn it and taken it out of the package there's nothing I can do, she suggested curling it so that it looked fuller and matched my Hair, or that I buy more wefts. I did not get any offers. I felt pretty disappointed. I have worn extensions many many years have had always bought the best for my hair care products, store them in plastics slips that they come with in the packaging and hang them, I have shelf and wall for my wigs and extensions (I do cosplay) I used organic and sulfato free shampoo and washes with warm water to not damage the cuticles, Wash the hair gently in a downward motion with my palms, i do not scrub or bunch the hair together as this will cause open cuticles to rub against each other causing friction. I Rinse between each wash and only like 1-2 times. I used cold water this time so it locks in moisture I use almond or coconut oil on them as well I mean they cost me a lot and it's like maintaining my own hair. Either way I understand that this happened a year ago I just am still upset about the whole thing and one of the reasons why I haven't been back to abantu since then. read more

Abantu Beauty Products - So here is two pictures of the extensions, when I first bought them i had worn them about 3 times - Cosmetics & Beauty Supply Near Me - Vancouver, British Columbia

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How have I never reviewed Abantu?! I do not know how this is even possible! I just dropped $200 on hair. Yes. HAIR. Long, luscious locks of lust. I LOVE Abantu, this place has shot a bobby pin through my heart and I have fallen madly in love with it. If you have ever wanted a wig, extensions, a weave, a diva attitude, this is where you're gonna find it. (I only say diva attitude because after I get some fake hair up in my shit I start snapping my fingers in the air like a black lady on Jerry Springer... mmmHHMmmmm) There are a lot of places that sell fake hair now, (I like to think I started that trend, but come on this is an age-old secret us ladies have been keeping since we learned how to stuff our bras.) But the hair you can get at Abantu ain't that plasticy shit you get at the dollar-store when you are buying a $5 Halloween wig. They carry REAL hair, and futura fiber wigs which can be used with curling irons at up to 360 degrees (not sure how you would measure the heat of your curling iron before using it on your fake hair, but if you smell burning plastic, you've probably got it on too hot.) Abantu you make me big, bold and beautiful and if I ever wanted to work in customer service again (which I do NOT) you would be my first choice... imagine the staff discounts....*insert drool* My complaint - closed on Sundays. Hello Mcfly, Sunday is a weekend, weekends = shopping, can't you close on a Monday? read more

I picked out what I wanted online and called to make sure they had it in stock and confirm the price. When I arrived the price had been bumped up about 80.00. What the hell? The staff member was really high on drugs, too, which was irritating. Not very professional...But I was just buying extensions so it wasnt a big deal. Still shop here regardless as its one of the more affordable places for hair extensions but would prefer not to. read more

So if you ever need a good hair piece or want to try extensions, maybe you just got the worst haircut of your life, this place has it all in terms of real hair extensions, wigs and pieces. My friend and I bought our hair extension that clip in for fun this summer and it's a perfect match. The sales girls are helpful and will let you try different colours and styles on. They also help you put them in. The variety and quality of hair products is why I would only trust them for this type of hair. It's not cheap ($170) but really great if you're into this sort of thing. read more

Abantu Beauty Products - Courtesy of Abantu Hair Website - Cosmetics & Beauty Supply Near Me - Vancouver, British Columbia

I have been here a few times now and find the staff to be quite knowledgable and helpful.They also carry a good selection of quality human hair extensions, accessories , hair tools etc. I just wish they had a store on the south side of the Fraser river cuz I live in Surrey! read more

"How am I going to f*ck up my hair today?" A question I ask myself every time I wake up. This year: Synthetic Dreads! I've always been slightly jealous of the cybergoths with so.much.bloody.hair! After discovering just how to make these, It was suggested that I come here for the fake hair. (Thanks Internet!) Bags of synthetic hair! Under $10.00! All the colours of the rainbow!! Great selections of wigs as well. If my hair wasn't so fine'n'fried, I'd buy more of the braid clips. read more

Abantu is my go-to place for all wig needs. I am consistent impressed by the patience, sensitivity, and knowledge of the staff here. There are two fitting rooms to allow customers privacy, and various wigs and hairpiece options ranging all the way from cute little easy-to-maintain hard front synthetic wigs, to luxurious hand-tied lace front wigs, as well as clip-on ponytails, 3/4 wigs, top pieces --- they even carry different styles of facial hair, plus a selection of costume/cosplay wigs! I can't say enough good things about what an excellent resource this store is for all thing wiggy. I've purchased several pieces for myself over the years, including clip-in extensions, 3/4 pieces, ponytails, and hair scrunchies. I'm always amazed that their selection is wide enough to find matches for my hair colour, no matter what colour my own hair is that month. I have often had to help friends searching for medical wigs due to chemo treatments or alopecia, and have witnessed how shopping for a wig can be a huge added stress. I'm always grateful to Mark, Mika, and Nikole for running such an inviting, friendly shop, that makes the experience as pain-free and pleasant as possible. read more

Extremely bad and disrespectful customer service. I have had weave hair extensions for many years and was told to go to Abantu instead of my usual place because it might be a bit cheaper. I walked in, told them exactly what I was looking for, the lady showed me three different types ranging from $200 - $275. I asked what the difference was and she responded with they are all about the same. I explained that I wash my hair everyday and treat my extension like my own hair (very good). She said the cheaper was should be just fine then. With hesitation I bought the hair (my appointment was the next day). I went to my hair dresser the next day and she put them and we both noticed how thin the hair was. She ended up doubling up on both rows. We've never had to do that before. Within in the week the hair was falling out, tangled and VERY dry. I would say I lost about half the hair in the extensions over two weeks. I would also have to brush the extensions about 20 times a day because it was SOOO tangled. I spoke with my hair dresser and she said I should call them. I called and explained everything to the Manager. She was very short and condescending with me. Told me I can only wash the hair twice a week and "have I ever heard of dry shampoo". Her only solution and this was her last resort, was for me to come into the store and for them to take a clipping of the hair from my head and then they would send that to manufacture and then MAYBE I would get a store credit. I, of course did not go back in, as there was no way I would ever shop at this store again. I then bought new hair from a very helpful and informative place and have never been happier with the hair I purchased. read more

I have heard about this place and desperately needed some removal and brush for my hair extensions LOL is all I have to say and NEVER again will I go this place . .They were all standing around like a bunch of stiff necks not an ounce of a greeting or smile ..I believe a transgender was amongest the workers .. I don't judge anyone but for heavens sake at least smile and not stand there like your ready to shoot someone .. .Disgusting customer service manners ALL ROUND . I did get the answer i was looking for by one of the ladies working there who jumped into the conversation and gave me the right info, but apart from that ill stick to on line shopping .... Get a grip and greet customers instead of staring at them like your at deaths door ..very bad vibes , tense and uncomfortable atmosphere in that shop ... . Soooooooooooooooooo Thankful for on line shopping .. read more

This place can be a pain to get to. The bus does drop you off pretty close, but it'd be nicer if there was a location closer to the mall. The staff are great with answering inquiries regarding instock products, and they've put items on hold for me before, no problem. Look out for their sales. The products can be pricey, but on sale items can be a good deal and save you a little money. Their Lord and Cliff hair extensions are great quality. read more

Great customer service. Christina found me a product that met my requirements at a price I could afford. She was knowledgeable about the stock and made suggestions I wouldn't have thought of. I'd go back. read more

I called the day before to ask to have some hair extensions put on hold for me . I Came the next day to pick them up...the customer service rep was extremely knowledgable and nice ! Took my time through the store , ending up leaving feeling good about my expensive purchase . I still have my extensions in now , 3 months later , and they are still healthy and luscious . read more

I have been going here for well over ten years now and have been buying extensions from when I was blonde to brown and now my hair is black. There are different grades of hair quality so def ask for advice on which will work best for what you will be using the extensions and such for. The manager is my favourite person to chat with and she knows the ins and outs of everything. Bohemian virgin hair has been my favourite so far and lasts a long time. Great customer service all the time! read more

Love this place! I've been going here for years and it seems every time I go in it gets better and better. When I first started going to Abantu it was located at the Kingsway location across from Metropolis Shopping Centre. It was unground and a little outdated, even if it had an amazing selection of beauty supplies. The girls that worked here weren't very friendly BUT don't get me wrong they are super nice and helpful now. I recommend this place to all my girlfriends so I also recommend this to you. Especially since you can never go wrong with a little bit more length or some great hair products. read more

there aren't many hair extension stores in Vancouver that have a reputable standard, however sometimes I feel cheated by this company. Being sold extensions that are 100% remt human hair but I colour them a darker colour and the colour doesn't not hold in some spots (highlighted spots) which clearly is not human hair but a high quality synthetic hair which withholds heat when styling. Can't do anything without a receipt. It's not a bad place, it's not the best place. Staff shrug you off especially the Asian girl, she's rude when I ask for pricing and colours she looks at me laughs and throws me the ring of colour and said choose. place is it a hit and miss. I've had great days, bad days, cheated days. read more

I live outside Vancouver but went to Abantu for see about a clip-in hair piece. When I arrived I found the help/customer service to be non-existent. They did not have what i wanted in stock, but said they would put in an order which would be delivered in two weeks. Two weeks later I called the store and again found the service lacking. I was told they forgot to make the order but would do so the next day. When I called the next day to confirm they had placed the order, they could not find it! It just went on and on with excuses. I was very disappointed with the lack of service and professionalism. I ended up ordering what I wanted from an online supplier. read more

I heard a quite disturbing rumor about a Band 2 wigs and extensions in Vancouver and now I believe it to be true. I was told that the girls that work there either change expensive extensions for cheap ones and disguise them as better quality. I and also that they take some hair out of each package so that is not the full amount you're paying for. I I just purchased 2 packs of Boheme extensions a month-and-a-half ago. Normally they last at least a year but usually the better part of two. One of the packages of blonde extensions that I had sewn into my hair is just fine but the other package of blonde extension are absolutely appalling. Bohemian hair never gnats or breaks off. The hair that I purchased from abantu for $450 per pack is half the size that it was when I bought it due to breakage and it is so matted I could hardly pull the rows apart from each other. This is an outrage and I'm thoroughly disgusted read more

Recently purchased 5 bags of Bohyme Tape ins, had them in for almost 2 weeks before travelling to Cuba where I swam in them everyday (for 10 days) and washed my hair every time after being in the water. After returning from my trip, I kept the extensions in for another 5 weeks before removing them with the C-22 Solvent (also sold at Abantu). The hair is still in almost perfect condition and is absolutely reusable, even after consistent washing and heat styling. Of course I used the recommended maintenance products, however I was still quite impressed at how amazing the hair still feels. Will definitely be repurchasing these Tape ins as they are fantastic!! read more

I went back to the store to find out that they were now selling all of the hair extensions that were the same ones that they refused to give me my money back for $15 a pack. 1/10 off the cost. I have since bought a different brand since and I will give it a five star rating. There is a tall transgender girl that works there that is very sweet and kind and always gives me amazing service. :))) read more

Just bought an clip on extension from Abantu and I loved it. I washed it the day I bought it and it still looked great. The extensions I bought was more expensive than the store across the street but I think it was worth it. The quality of the hair extensions was much better quality and looked more real. The lady who served me was excellent. I was very pleased with the service. read more

I have purchased about 7 sets of hair extensions from Abantu over the past few years. Usually, I am very satisfied. However, I recently dyed my hair a darker brown and bought a new set of the "7 Piece Human Hair". I know this is probably a separate company, however, I am VERY upset with the quality of the clip/sewing job. The clips are sewn in a way that makes the corner of the extension protrude out of my hair. Every piece is like that and there is NO way of getting around it. I seriously feel like I just wasted $230. Moral of this story: opt for the cheaper route and sew the clips on yourself! read more

I was refered to go to Abantu for hair extensions. I went on Friday August 21st. I had asked serveral questions about the hair how long it ususally lasts the quality and 2 out of the 3 people had no idea. I feel like if I'm going to spend 500.00 on hair they should at least know the answers to the questions I was going to ask.I felt I knew myself more about the product than they did. One girl was extremely stuck up and didn't care that a customer was even there. When it came to pay the sign on the door clearly states they take mastercard and they wouldn't so had to pay cash. They didn't even mention there NO return policy so after I paid and said if i find a place that will take Mastercard are u going to return this and that is when they said no refunds. I will never be going to this place again. The quality of this hair even after 4 days is terrible and I can't even brush it out. 500.00 of my hard earned money down the drain and to be treated like a nobody on top of it. THUMBS down Abantu. read more