I am Dallas, TX based but discovered I had an eye infection upon arrival in Colorado Springs just before Christmas Eve. I called Abba early on Christmas Eve Eve and they were able to sneak me in same day for an appointment. I saw Dr. Douglas Kim who was thorough, informative and very forthcoming about the infection and what I needed to do to resolve it. They called in an rx for me at Walgreens on the west side at Uintah Gardens. Walgreens was unable to fill the rx due to a stock outage so I called Abba and they were able to immediately call King Soopers in the same complex which DID have stock. Abba went out of their way to ensure I had the rx before the holiday and I am so grateful to them! I went for a follow up today with Dr. Kim and he gave me another thorough exam and feedback. I'll follow up with my local optometrist in Dallas next week after 5 more days of medicated eye drops. Abba was easy to work with, their staff was incredibly welcoming and helpful, and I am so grateful I found this location for future needs while visiting family. Great experience and highly recommend! read more

The staff and optometrist were amazing!!! Everyone made me feel special and heard. I didn't feel rushed during exam or while picking out glasses. read more

ABBA Eyecare - Great glasses. - Optometrists Near Me - Colorado Springs, Colorado

Most of the staff was great the eye doctor was excellent my bad experience started with the lady that fits you for glasses. I brought in frames that I wanted to put new lenses in every time I ask this lady about the lenses I kept getting attitude nonverbal but the expressions on her face are you stupid look. I just can't get why it cost over $1000 to put new lens in my frames I wanted answers I think she just wanted to go home. I didn't buy glasses or lenses from this Abba eyecare center And will never go back there. read more

I have been a customer for years. I thought I had a full box of contacts. Upon opening the box, I found out I had 16 days left. I tried to make an appointment and called to see how much longer I had on my current prescription. Emily from Abba eye care called to say they didn't have an appointment until June 24. She didn't answer my question about how long my prescription was for. Thank god for Costco. I had two days left to order. Now to find a better business to do my business. Emily wasn't helpful at all. read more

Bad the people there are so rude don't go here to get ur eye checked out they made my daughter CRY just for not able to PUT EYE CONTACTS ON mind you it was her first time don't ever go here if you want bad people checking out ur eye and the girl doctor literally started getting mad at my daughter they also have cockroaches and ants everywhere it's so bad please don't go there also they have RATS literally rats running around I asked them about it and they said that they are geting rid of them but they are not I saw 5 of them running around and they don't even clean their tools please don't go here!!! read more

went in today for a quick glasses adjustment, Emilee the Optician, took my glasses in the back to adjust. she brought them out and I said they are too tight, so she took them in the back again,brought them out this time the entire left lenses looks like she used sand paper or acid on it, my left lense is totally distroyed. I said oh this was not like this when I brought these in here, she said well you always run the risk of having your lenses harmed when you bring them in for an adjustment.!!!! I've worn glasses over 60 years and have never had an issue and have never heard this ridiculous excuse. She also said since I didn't purchase these glasses from them that there was nothing they could do. Stay away from this horrible place of business. read more

If you are a mom, with young children, and little to no help. Avoid this location. If your child is screaming or crying every single employee will roll their eyes at you. All of the 4 front desk staff not only rolled their eyes, raised eyebrows but audibly scoffed and made comments to each other. The within 30 seconds of being called back, I made a comment that we may have to leave. The tech immediately told me to reschedule. I stated I didn't want to because it's been 2 years and my primary insurance is ending. Another 30 seconds pass of her with raised eyebrows and we were walking out the door. She did ensure to specifically tell me to call to reschedule. Because vision doesn't matter if you have small children. Update; I have since gotten an email stating that my appointment was canceled for that same day but 2 hours later than the original time. I would double check your bills. Falsifying information seems to be a specialty of theirs read more

went there for an eye exam was told by the optician that my "pressures were too high" (glaucoma) made come back in for many hours of extensive visual testing and other kinds of tests and then never gave me the results. I called at least 100 times I went in five or six times and nobody had any answers for me. It sounds like insurance fraud because if they're not reaching any conclusions and all they're doing is charging your insurance company a lot of money to flash lights in your eyes, then there is obviously something seriously wrong with their practices.They are completely untrustworthy and I would never go to them for anything as long as I live. Not to mention insanely expensive but most independent opticians are. If you want good glasses at a good price you have to go to Walmart -- there is no other GOOD option.(i've never tried Costco so that's always an option I suppose but I don't know what they're like and I can't recommend them). And don't kid yourself -- Walmart does millions of glasses a year and they are excellent at it. And they don't charge hundreds and hundreds of dollars for frames that are hideously ugly. They even have some very attractive frames that I never see anywhere else like the Sophia Loren collection which is gorgeous. read more

I love this place. They have lots of available appointments and quickly and efficiently process orders. Plus they make adjustments to the eyewear very quickly if I need something. They even helped repair a broken pair of glasses that I had not bought from their store. That's great customer service. read more

The front desk people are completely unprofessional. They were making comments about my wife right in-front of her and chastising her for being a couple minutes late after they already told her over the phone that they can make it work. She was seven minutes late due to traffic. They could have canceled the appointment but instead chose to make remarks like "she was late so she can wait" and proceeded to rush her through the process. My wife had to listen to them talk about her the whole time she was in the waiting room. Making her completely uncomfortable. It was like a couple of gossiping high school kids behind the counter. I do not recommend going here if you expect any level of professionalism. read more

In a day where it can be a crap shoot when it comes to customer service I can honestly say ABBA Eyecare has come through on so many levels I really don't know where to start! SO, I will write that they have worked with my previous frames (which some places refuse to, without even looking at them) and they have covered my warranty without hassle and continued to give me the best advice when it come to my eyes! I appreciate this very much!!! I will stay a loyal customer as long as they'll have me. Cody, in particular, was very helpful but everyone I have interacted with has been very professional and kind. read more

This was the worst optometrist center I've ever been to. I mean the absolute worst. First off the doc seemed to rush me with the eye exam. Not caring which slide I could se better through. Then he tried to touched my lower lids with his bare hands without washing them. He was annoyed that I asked him to put on gloves or wash his hands. Then he tried to scare me into seeing a specialist because I apparently had chronic dry eye that would make me go blind! Utter bull! When I went to pick up my glasses I tried them on and the vision was worse than the old pair I was currently wearing. It had to be a mistake so I asked them to find mine and they said that those were my glasses and I should just pay and leave. Are you kidding?! I'm supposed to pay for glasses I can't see through?! I refused to leave until they found the right lenses and surprise they found that they gave the wrong lenses based on my very common first name. This place should be shut down for the scare tactics, unprofessional service, lack of skill and sheer laziness. read more

Was running behind due to my special needs child having therapy and some concerns popping up in that session that allowed me to have to converse longer with his therapist. I called to make sure I could still come to my appointment and let them know I was going to be late. I was 10 minutes late (which I would have understood if they told me to not come which is why I called before even heading that way and telling my husband to take off work to stay with the baby while I go) which when I called they said as long as I got there at 11:50, I could still have my appointment. I pulled into the parking lot at 11:50 exactly. I would have been there sooner but due to them having no direct turning lane into there building, I had to find a place to do a legal u-turn to get to their building. Also, construction is miles long getting to their business so stop and go traffic was ridiculous . I walked towards the business at 11:50. I had to park in the handicap spot which was not super close to the main door and also lock my car doors and then realized I left my keys in my car (push start struggles) so I went back to get them so I could lock my car door and walked into the building at 11:51. I'm sure they saw me in the parking lot at 11:50. In the building, I got ignored because the receptionist was on the phone then the manager asked me what I needed and I told him I was checking in for an appointment. He told me to wait, I was waiting for a minute or so then he checked me in anyway but stated I wasn't there by 11:50 so I had to reschedule. Of course, at that point it is 11:52. So I kindly told him I was here at 11:50 and he said he didn't care because it's 11:52 right now. I understand being on time, I rarely get time to make appointments for myself being a special needs parents and some understanding would go along way especially if I knew they were going to cancel my appointment which is why I called ahead of time to let them know and they told me to come, knowing I was going to be late. Also, some grace would be nice especially over 1 minute and especially since the building itself is not easy to get into and the handicap spot isn't near the main entrance that has the desk behind it so a little walk to the door is necessary. I am never ever late. Never been late to any of my appointments before so this is really cold-hearted and I would not want to do business in a place that doesn't have compassion and understanding. Will be taking my eye care needs elsewhere. read more

Dr Kim is very arrogant and rude. Not a helpful doctor, whatsoever. Isn't willing to help the patient, or admit to being wrong, assumes he is always right. I went in for a contact lens exam after wearing glasses for 10 years full time. I can't back in a few days after my exam because the trial contacts I was given didn't feel right, my vision was blurry and I saw worse than not wearing anything at all, and definitely not as good as my glasses. He told me "what you want, clear vision, is not something I can provide." Ummm wait, isn't that your profession? Yikes. The staff is generally good. You have to stay on top of it and make sure they are applying your insurance benefits or you will be ripped off. Would not recommend, there's plenty of other good eye doctors around here. read more

Sabrina truly knows what she's doing here at Abba and it shines through. This was the easiest ordering process I've ever experienced and I will definitely be back. 10/10 to Sabrina and her wonderful staff read more

My experience at this office was great. From the doctor to the whole staff. In particular though Sabrina who I think is the manager went above and beyond and because of her I will be bringing my entire family. read more

Very welcoming environment! Wow! Phenomenal experience! Will be returning! Amanda at the front desk is very polite! Abel is so funny! I wish I had found this place sooner! Kody was very knowledgeable! The selection of glasses is beyond belief! Excellent customer service! I wish I could give ten stars! UNBELIEVABLY AMAZING!!!!!!!! Looking forward to my next eye exam! read more

There's tons of places to go get your eyes checked -- go anywhere but here. They got my prescription incorrect and when I called to tell them everything was blurry I was told by the office manager (who isn't even qualified) that it was because I just didn't like astigmatism contacts. She said she "guessed" she could give me an appointment to which my prescription was incorrect. Staff is completely unprofessional. read more

I go here because I have tricare and this is one of the few places who takes it. Dr. Kim is a great doctor. He is always so nice and friendly to me and always makes my visit pleasant. The reason I am taking off a star is the pressure to purchase frames from Abba is unnerving. It makes the whole visit really uncomfortable and makes you feel stuck. The reason I don't purchase frames from them is because they're high priced and aren't ready for 2 weeks. When I explained my situation to the man trying to sell me on expensive frames he told me that the place I typically go to isn't the best and was basically talking it down. I just want my prescription and to leave. Abba has decent customer service until it's time to leave, then you feel boxed in and obligated to discuss frames you don't want to buy! read more

I have mixed feelings about this place. I went here because I was struggling to find a place that accepted my insurance, and when I found that Abba did, they were able to schedule me within a week, which was very convenient! When I went in, though, it was a bit of another story. There was quite a bit of a wait before I was able to be seen. The exam process was quick and efficient, which I greatly appreciated. But I also asked to be fitted for contacts. This is new for me, so I knew it was going to be difficult because ew, touching eyes. The tech numbed my eyes so she could put in the contacts, so I didn't not have the opportunity to try on my own. I was having a hard time seeing out of them, but the doctor said that my eyes just needed to adjust. Then they had me sit to wait for someone to show me how to take them out. I was waiting for honestly twenty minutes before I went up to the front desk to remind them I was over there. Someone came, and I was having trouble, so she told me to keep trying. However, I could hear her commenting to another tech in the other room how I was taking a long time and it was time for her to go. Definitely did not put me more at ease. I finally got them out and they sent me home with more to try. The next day, I gave up after 45 unsuccessful minutes of trying to put them in. I went back to Abba after work, and this time, a very friendly gentleman (Frank, I think?) worked with me and showed me some tips until I was able to do it quickly and with more confidence. That definitely helped my experience. I had to go back one more time, but I decided to pass on buying the contacts for this time. I called and said as much on the phone, but they told me to come in anyway. After waiting in the reception area a while again, I was told that I hadn't needed to come in if I didn't want to order them. Inconsistent messaging and the variation between terrible and good customer service have me on the fence with whether or not I'll be back. read more

Abba eye care on circle in colorado springs, sold me glasses that don't fit, I went in for adjustment they still fall off my face. I thought maybe I would just wear them at home but months later ( after the 30 day period) I decided they just won't work. I was told by rude unhelpful staff, I can pay 59.00 more for a new pair but that's their POLICY. Also I was told plastic frames can bow and bend over time. I was not told about that when purchasing them. Here's my POLICY warn others about poorly run buisnesses. Thanks yelp, judging by other comments I should've checked here first. read more

Take your script and go elsewhere for the frames. Tremendous pressure to buy frames after eye exam. Showed me a wooden box - like a paupers coffin - filled with what I could afford. Such an unpleasant experience. Learn from the reviews here, people! 10/29/18 - added a star. The manager took over the case. My eyes were re-examined and I was given a new script. I was also given a discount on a pair of frames I actually wanted. I am happy with the glasses I own now. That said, I would not go back, at least for the exam. I have used Chapel Hills Vision Clinic for 15 years and not had a problem. They're pricey but there's no hassle. read more

Ok! It's been a year so I had to go back! I probably won't be going again, though. It's just so impersonal. They asked me to fill out a complete medical history again! Didn't I just do one a year ago? Shouldn't they just ask me to verify that the info hasn't changed? Oh no: ten to fifteen minutes to do it all again (I must admit I wasn't as thorough this time). Then you sit and wait to be called. I'm just a number for them: in and out. Blah. To Dr was nice, though, but not nice enough to make me go back. They did say that all the Abba eye cares were bough so will soon be under new ownership. I hope that new ownership is aware of customer service and updated paperwork forms. Oh, and also, since I got glasses last time, I wanted prescription sunglasses this time. I spent time with an overly talkative person to help me pick the frames for sunglasses, which took about 30 minutes. THEN she was doing the paperwork and realized I don't qualify for new frames until next year. SO NOT HELPFUL and a waste of my time. Couldn't have she just figured that out earlier? And I really don't appreciate a ten minute discussion on when and why you got bifocals and how great they are now. Blah. Will go back for glaucoma test, but definitely finding a new place. read more

I wish I could give them 0 stars. I have written very minimal reviews in my life but please stay far away from this place. After my THIRD horrible experience at ABBA on Lake in Colorado Springs, I will never go back or refer anyone to them. Dr. Kim was so condescending and kept telling me I had migraines but nothing wrong with my eye after I was hit in the eye with a football. He told me over and over, "Its not eye pain. You just suffer from migraines." He kept telling me I was just confused but he's the doctor and he knows. I went to an optometrist at Fort Carson for a second opinion. Not even 30 seconds into my appointment he says, "You clearly have Iritis. I don't know how anyone could have missed this. You have a lot of inflammation." I was given medicine and it took weeks to recover. Dr. Kim's misdiagnosis at ABBA caused me weeks of unnecessary pain and a decline in my vision. My second bad experience was with a different doctor for a contact fitting. She was extremely rude and annoyed that I was trying to find the right contact that would fit for my astigmatism and kept pushing a contact on me that felt extremely uncomfortable telling me I'd get used to it. I went with glasses instead. But the last experience today 6/25/22 was the most bizarre eye exam of my life. She kept telling me to guess the letters when I could clearly not see them. She kept saying, "just take your best guess." If I got them right, she cheered for me. It was the weirdest experience. When it came time to reveal what my new prescription would look like, it was so blurry. I couldn't make out any letters and it actually made me nauseas trying to focus. She kept telling me my eyes were just dry (no they weren't) and then told me that I was stressed out (no I wasn't). I told her I am literally just guessing on the letters, they are not showing up clear. She looked me dead in the face and said, "you can see the letters, you just said them. There's only a 1 in 26 chance you're guess could be right, so you definitely see the letters." I told her again I was guessing and there's no way I'd be able to wear the glasses she would be sending off to make. She continued to tell me what I could and couldn't see and kept telling me my eyes were dry and I was stressed. I finally said, " I think I'll just find a new optometrist." She walked out of the room before me, slammed her clipboard on the front desk and proceeded to gossip about me with other employees out-loud." You couldn't pay me to go to this place ever again. read more

I spent $800 for a pair of glasses and the temple piece fell off and they won't even fix them. Way over priced for what you get Poorest customer service in the city read more

This place is a rip off they think yourmoney is nothing to them . They lie about the warranty you pay for or not tell you what is really covers. I was told my glasses that where only a year old I could use the frames that cost 1000 dollars the first time around and they would make them like new. I got the back with new lenses and the frames where in the same condition I left them in when the went in to be renewed. Other wise they added new lenses but did nothing to the frames. I was told they would be like new. Then after one month from the day of the new lenses where put in, the arm was loose and there was nothing they could do to repair it accept glue. I wouldn't buy coffee from this place ill take a loss and never give them a dime of my money and neither should you. Look at the comments see what you think. read more

This is the best optical I've ever been to. I have eyemed and have a big head (thanks to my dad) so it's hard for for me to find frames that fit me properly. They were able to accommodate me and were so nice! Sabrina helped me picked out a frame that I've gotten so many compliments on! Even though they were busy it was a quick and easy process! I will be going back! read more

Ask for Jonathan. He is the best! Honest and willing to let you take all the time you want to make your decision. He also backs up his service. If you aren't happy or if you are unsure, you can come back and he will happily assist you to ensure you are completely satisfied with the service and products. read more

ABBA Eyecare - I can't wait to get a pair of Tiffany's sunglasses! #wishlist - Optometrists Near Me - Colorado Springs, Colorado

I have found the customer service at ABBA Eyecare on Lake Ave in Colorado Springs to be excellent. I've been helped by Scott, Cambria, Kylee, and Kody. Each one has been very helpful, informative, professional and caring. Abba will definitely be my go-to place for eye wear from now on. I highly recommend it. :) read more

I have been going to an optometrist every year for 36 years and I have never had a more awkward or uncomfortable experience. I moved here 6 months ago so like every other time I let my insurance provider and proximity to my home choose my new clinic. It started off well enough with scheduling the appointment and the receptionist was informative on their needs for a new patient, but the moment I walked in the door until the time I left it felt like I was cattle being herded. Each stop I was met with unprofessionalism, from interoffice socializing during my time, to condescending answers, to even berating their own co-workers in front of a client! How unfortunate for me as finding good doctors is a bit like blind dating and I was never a fan of that! read more

They outright lied to me about the costs involved, Had me sign a extra fee agreement without me knowing what it was I was signing...They took three hours for me to get through a contact lens exam, Then, when I tried discussing the disparity in the bill, they were rude and very unprofessional... unwilling to discuss my complaint, then literally got up and started talking to another customer as I was speaking. No foul language, no raised voice, nothing but respectful attempt at communicating my issue from me. Asked to speak with supervisor, she had no time to talk with me. Never been treated so rudely and with such disrespect as this business. The actual eye doctor was professional. Been going here for many years, have never encountered such disrespect, attitude, and unprofessional ism The extremely rude one was named Jerry, she has some serious issues with respect of others, let alone in a office that is supposed to be professional.. Would not recommend this business and would actively try to dissuade someone from going there. Was a quality eye care place when DR Meyer owned it. Note: To her credit, The Supervisor called me to follow up with my issue...Mandy WAS very professional and listened to me, and refunded me the charges I didn't comprehend, and handled the call very well. She did a good job addressing the situation as best as possible. Usually I am not the type to even offer a review, Let alone take the time to type one out. read more

Worst experience ever. They had to redo my glasses 2 times and still wasn't correct. They told,me if they had to do again, they would charge me. Won't ever go back!!! read more

Don't know why I bothered scheduling an appointment, I arrive 15 minutes early only to sit in the office for 45 minutes before asking why I haven't been seen, oh we are behind by an hour! Wtf! Maybe you should have called me and cancelled! I will never go back! Obviously someone else deserves my business! Total crap! read more

Excellent customer service! Traveling from out of state and the fixed my glasses in 5 minutes flat with no payment required! Thank you so much for your assistance! read more

Rude!!!!!! If I could give them 0 stars I would. I made the mistake of taking my daughter in for an eye exam. The doctor who we saw was the owner and was extremely arrogant and rude. He acted like he had better things to do than to see my daughter. He was not able to answer out questions. After her exam we went to look at some glasses. What a joke! $400 for glasses. They kept trying to sale us fancy lens that were "exclusive" to Abba. When I told the guy I just wanted the paper prescription to go somewhere else he rolled his eyes. He acted like he wasn't going to give it to me. So I repeated myself again. He wrote the prescription and threw it at me. Fast forward to the optical shop. The guy wrote my daughters prescription wrong and they had to call several times to get a new one with the correct prescription. Just save yourself the hassle and go elsewhere. read more

This office is a complete train wreck. They do not answer their phone and when a message is left they do not call you back. Also...it seems to be a revolving door. Is the owner at fault? I would not recommend and I plan to leave. read more

I had an appointment Friday 12/4 at 5 PM. I live 45 minutes north of this location but decided to make the drive because I heard they have great customer service. There was an accident on the highway as I drove to Abba Eyecare. I called them at five minutes before 5 PM to let them know I would be running 10 minutes late. The receptionist informed me that I would have to reschedule. I asked if there's anyway they can make an exception as I would only be 10 minutes late. The receptionist answered as long as you're not later than 10 minutes. I arrived for my appointment at 5:15 and was told I needed to reschedule. Unfortunately I am traveling the rest of December and I'm unable to reschedule in December. The receptionist went to the back to see if she could make an exception. I was told I would have to reschedule. As I stood in the parking lot writing this review... I noticed two optometrists sitting in the lobby with nothing to do. I was kind and courteous with the receptionist however very disappointed with Abba Eyecare at this location. I will be taking my business elsewhere. I highly recommend staying away from this location. read more

I will first say I did not buy glasses here. I came in because I found out this company sold the frames I owned and I was trying to get a repair done. when I called first they were very nice on the phone and so I went infor some help. I talked to Valentina and she could not have been more helpful.She did her best to help me, but turns out my glasses were broken. She told me go go back to the out of state place I got them to see if the frame wee out of warranty. She said if they could get the parts for me and mail them to me she would help me get them fixed. Honestly, they could not have been any nicer and they were helping me even though I had never spent a penny there. read more

I came to abba because they had a same day appointment. I was surprised by the selection of glasses they offered. They took my insurance and I got the glasses back early. They told me it could take up to 3 weeks but I got them back in 10 days. read more

Just got back from my visit to Abba on Nevada Avenue where I spent two hours with Rachel the optician there. She was professional, entertaining and informative and very pleasant to be with during that period of time. I got to spend a little bit of time with the other employees but they also seemed very pleasant and the interaction among the employees was that they obviously enjoy each other's company and had a good time there. Rachel was especially helpful to my many questions and she knew what she was doing which made the time go by much quicker. I would highly recommend Abba Eye Care to anyone and especially with their optician Rachel. read more