A co-worker and I bought a washer for our workplace a week ago on the afternoon of Friday 1/20, to be delivered Monday 1/23 for a $50 fee since we urgently needed a replacement for our old one. When the day got late Monday, I called. I was told their delivery truck broke. When I asked why they didn't call to tell me, they said "Oh, sorry". Then Tuesday and Wednesday went by--no call from them, and no answer or voicemail when I called them several times each day to inquire. We went to Abbey to confront them in person about this early Thursday afternoon 1/26. Two "open" signs were on, but the door was locked, no one in sight. Another guy pulled up and said the same thing happened to him yesterday. Since he hadn't bought anything yet, we told him our story and told him not to do business with Abbey. Luckily, my co-worker's credit card company credited her the full amount of the charge.
Years ago, when Abbey was up North on 41, it was a good place to do business. I'd hate for anyone else to go through what we did, so please consider doing business elsewhere, such as the Sears Outlet ("scratch and dent") near the Big Chicken, or Appliance Mart (or maybe it's Appliance Smart) just a little further down from the BC. Prices are way better at Sears Outlet, but you'll get better attention at Appliance(s)mart. Take your pick.
Also worth noting, but probably not a deal-breaker for those seeking a great deal on an appliance: Abbey is definitely not a pretty place. And when we went, the inventory was oddly low. The building absolutely reeks of cigarette smoke. If you smoke, feel free to light up, I guess. Otherwise, bring a mask and a change of clothes if you decided you'll still brave shopping there after my review. To end on a positive note, the gentleman who helped us with our purchase was very nice. read more
