"Eek! Methinks not," does not even begin to describe how I feel about this place. I'm going to exercise great caution in this review so as not to be harassed by the owners, but I am also going to tell it how it is.
For starters: I am not a dog person. I've never had a dog, I'm a lifelong cat lover and to be honest, dogs scare me. But my soon-to-be-hubs grew up with dogs and lots of them. So we decided to take the plunge and get a dog who we love dearly. I'd tell you his name and breed, but he would like to remain anonymous. The dog, that is. Not the soon-to-be-hubs.
You can imagine my rollercoaster feelings about my dog, being someone who is terrified of jumping and barking and, well, dogs. I went from loving him, to being afraid of him, to loving him, to feeling anxious about and around him, to loving him, to adoring him, to being overprotective of him. It was like post(dog)partum when we first got him. I was elated the first few days and then I crashed and hid. But now there is no telling what I will do to anyone who hurts him.
It was not easy when it was time to take him to the vet for his check-ups, but even worse was taking him to get fixed. Mind you, he had no idea what was happening and didn't even realize he had "parts." But it was sad to drop him off and even worse was what happened after all that.
I called the hospital at about 11:30 knowing the procedure was done to check in on him. He was doing fine, drinking water and adjusting to the Cone of Shame. I started to ask some questions and was cut off and told, "Yea... you can ask all your questions when you pick him up." Thrown off, I said, "Oh. Well, all right then. I'll be there at 3:30."
At 3:30 on the dot, I am there to pick up my dog. After standing at the reception desk for 15 minutes without being acknowledged, only then to be pointed at and called "the girl in the white shirt" was I allowed to squeak out the words that I was there to pick up my dog who just had surgery. "Oh, hold on." Five minutes later, I'm asked if I want pain medicine for him. What? This was never mentioned to me. When I asked about how he would react to the medication, the vet tech rolled his eyes at me and said he would ask the doctor, who, by the way, never came out to talk to me about how my dog did during surgery and what the follow up procedure was. By 4:15, I had my dog in the car and was given a paper of poorly written "after care instructions" and left to fend for myself. What about all the questions I had, you ask? None of them were answered. In fact, every time I did ask a question, I was met with a very harsh, almost sarcastic respond. Not. Cool.
A fifteen minute car-ride home with my doped up, Cone of Shame wearing dog, I was on the floor of my house sobbing while talking to my soon-to-be-hubs (I'm sorry, I just feel like a snob saying fiance(e)) on the phone about what had just happened. When he got home, he read over the after care instructions and was just as lost as I was. Thankfully, his best friend his studying to become a vet and was able to answer all of our questions, but you can imagine how stupid I felt when I was being asked by co-workers whether or not my dog's stitches were dissolve-able. Huh?
The day after his surgery, I was already on the hunt for a new vet. Not only did the doctors and staff at Abbott Animal Hospital treat me as the dog owner poorly, but they never called to check in about how he was doing. They also didn't call with any type of concern when a new vet called to ask for the records, which are apparently lacking in any notes of my dog's previous visits, surgery included.
When you go to a vet, you want to feel like they are there because they absolutely adore and love animals. They want to do what's in the animal's best interest and tell you everything you need to know or should know about what your animal may be feeling. I never got that impression when we went there for check-ups, and I certainly didn't get that impression following the surgery. I am still so angry about the lack of bedside manners these doctors and techs showed for my dog. Maybe fixing a dog is an every day procedure that they can do with their eyes closed, but the fact remains is that this is not an everyday procedure for MY dog. The fact that I received zero face time with the doctor who performed the surgery makes me angry every time I think about it.
So I strongly advise not going to this animal hospital if you would like to be given time with a doctor who is there because s/he loves doing what they do: care for animals. Never should you feel like your animal is less important that someone else's, which is exactly how we were made to feel. I hope other people have had better experiences at this animal hospital for the sake of their pets, but based on how we've been treated there from day one, we will absolutely never go back and never, ever recommend it. read more