I was a patient and "fan" of Dr. Grinblatt for 20 years. Sadly, things change. The quality of…read morecommunication with his office has gradually deteriorated. His receptionist concedes that they receive far more letters and faxes than they have time to read, and messages sent via email or North Shore Connect are completely ignored. She advised that the best way of contacting the office was by telephone. But for me, that was equally problematic. It typically took an average of 3 attempts to get through because the voicemail message would keep repeating, and then when someone finally did answer, they would put me on hold and either forget I was there or else disconnect me. When I was finally able to get through and leave a message for the doctor, he would return my call in 3 days ... 3 weeks ... or not at all. Equally frustrating, whenever I came in for an appointment, the doctor would typically be running 30 ... 60 ... or even 90 minutes behind schedule. The final straw was when I needed Dr. Grinblatt's signature on a medical form. To expedite things, I hand-delivered it to his office. He was busy with a patient but the receptionist assured me it would be taken care of. It was not. "I never saw the form!" he insisted. So, I made a special trip to his office to deliver the paperwork and a postpaid envelope a SECOND time. Once again the doctor was busy, so I handed it to his nurse and explained the situation. But the second set of forms mysteriously vanished, too. This is no way to run a medical practice.

My first visit to Dr. Grinblatt went very well. He seemed to have good bedside manner. The more…read moreexperiences I had with him and his office were progressively worse. He and his staff are unresponsive. A recent blood test result was very concerning. I sent a message to his office through Northshore Connect. It's been over a month; still no response. I did some research and made an appointment myself. This is no way for a physician to run his practice.

First MRI ever and it was a pleasant surprise and experience. Every contact nurse or person was,…read morehelpful and attentive. They put my Mind at ease checked in periodically during the scan see how I was doing. She kept me informed every step of the way. They said 6 more minutes and I was finished. Thank you

Ariana O was very awesome she helped me schedule an appointment she was so nice with great energy,…read morecustomer service, people skills, and patience I wish we had more people like her!

went to the ER and was taken in quickly efficiently. after…read morexrays, the attending ER physician diagnosed the problem and sent us back home with necessary meds and followup. all in all, a really good experience.

I've been coming to immediate care a few times throughout the years, and I'm really impressed with…read morehow easy and simple it is coming here and seeing someone. I most recently saw Dr. Lubna and she was fantastic.

A family member had a procedure done here. Although the doctor seemed great, the experience was not…read moreat this place. My dad said the nurse that took care of him in Recovery was "rough" and "careless". He had pain afterwards and she seemed uncompassionate. Hearing that, i just felt saddened by the care of the nurse that took care of him. His english isn't the greatest, so he felt she didn't take the time to let him understand everything and just gave him pain medicine so he can leave and not be a nuisance. After talking to the doctor, i got more of a clear understanding of what to expect for him so it made him feel at ease but his experience was bad there because of the nurse there. Whoever that nurse is, i just hope she doesnt give someone another bad experience. I wish her well.

Visited with kidney stone and found the experience as good as it can get. Friendly staff, great…read morecare, post procedure particularly great bringing me out and making sure I was in good shape before sending me home. Only disappointment was them strong arming me for payment on the phone at the hospital several days before the procedure while was I was higher than a kite on pain meds. Really bush league stuff here.

Nesset Pavillion has been home base for our medical needs for many years now. We are very pleased…read morewith the services, staff, and the facility itself. I only started this review as I saw this Yelp site, but really the review is more about the Advocate Medical Group housed here (and they have their own Yelp review site). There's not much more to say about the facility itself except it's convenient with good hours, and has a big convenient parking lot that is often filled! Our PCP, Dr. Ellen Aleksandrovich, is the best and she is very competent, caring, communicative, proactive, and empathetic to the patient's needs. Their systems also work great and responsively without long waits - systems meaning phone calls or messages, their PA staff, their website which is used for both medical info storage as well as messaging, their billing and payments system, their appointment scheduling, their lab appointments system and staff, etc. They also have several specialists based here that we see, and they have the same support system. We routinely get bloodwork and sometimes imaging done here. They are part of the Advocate Medical Group and in turn associated directly with the excellent Advocate Lutheran General Hospital nearby. In our experience, it's a big thumbs up for Nesset Pavillion and the Advocate Medical Group staff here.

So I had a 3:15 appointment and I'm just getting out @ 5:19. There is a serious lag time in…read moregetting in to see the doctor. I was forced to go because I ran out of a script & they told me I had to see the doctor first before I could get it refilled. I would just as soon take none of these drugs (I mean I'm not even getting high from them ) As it turns out its been over 1 year since my last physical so I figured I might as well have the tests done. I guess the fact that I have insurance they figured out they might as well order everything deluxe and do Lab Tests, EKG, Ultrasound (Am I pregnant ?). Anyway 2 hrs seems a bit excessive. The attending resident doctor did a very good job and was very through, but the front desk staff leaves a lot to be desired. When I arrived the girl asked me if I could hold on for a minute. I waited for about 5 minutes and finally realized there were a couple of other people that could have checked me in. When I left there were only 2 people. As I walked out the first person just walked away and didn't say anything so I checked out with the other person.

This is, without a doubt, the worst-run doctor's office we've ever experienced. The front desk…read morestaff is consistently rude and seems unhappy to be there. They don't even know which insurance plans they accept--every one of our claims was incorrectly filed as out-of-network when they were actually in-network. Fixing this has been a major hassle, and despite multiple messages asking for the billing manager to call us back, no one has returned our calls. Instead, we were told that the doctor's wife handles billing, but no one knows when she comes in. We are now receiving final bill notices, yet the office has locked us out of the patient portal due to non-payment, making it impossible to access our records or communicate through that system. When my wife asked how she could reach her doctor or someone who could help, she was told to use the portal--the very one we had been locked out of. All we are trying to do is get them to resubmit these claims correctly as in-network so we can pay the bill and move on. That's it. And yet, we're met with roadblock after roadblock. To top it off, they advertise themselves as a concierge practice, which is laughable. Concierge medicine is supposed to provide premium care, personalized attention, and easy access to the physician and staff. Here, they don't even answer the phone over lunch. Why not stagger lunch breaks like any other service-oriented business instead of shutting down entirely? The final straw was when my wife--who is battling stage 4 cancer--called for the third time to resolve this, only to be scolded for trying to fix a 2024 billing issue in 2025. Unfortunately, we had more pressing matters last year. We're done. As soon as this gets resolved, we'll be finding a new doctor. If you're considering this practice, I'd strongly recommend looking elsewhere.

Great preventative approach to medical care. Dr Nikurs is very kind and thorough. My hypertension…read moreis now under control.

I've been going to Dr.kiefer for 6 years now and recommend him . He has changed my life in the best…read moreway possible and always communicates any concerns or question ASAP when I leave a message with his office. Highly recommend for PCP

Dr Kiefer is the best. He is so knowledgeable and caring. You never feel rushed when talking…read morewith him. He saw me at short notice this week and I am already feeling so much better. Sue is also the best. I am a nurse so I know a little about patient care, and I have to say, Dr Kiefer is top notch, as is Sue, RN. Mike who manages the front desk, is also kind, efficient, and understanding. I feel fortunate to have Dr. K as my doctor. Pamela Evans Des Plaines, IL