B&B Lock & Key responded promptly and scheduled us within a couple of days. We had a digital lock…read morewith a new battery that wasn't making a good connection. He got the lock to release and spun the batteries in the battery compartment and it began working again. We also had him rekey the lock. David and his son were very nice and professional. I would use their company again if the need arose.

Background: Lost the fob and the emergency key insert for my Nissan while out riding. Half of my…read moregear and my bike's bags were in the back of the vehicle - I teach motorcycle safety and riding, my equipment is my livelihood! I had to get in! And I needed my vehicle running. I first tried a couple other "yelp suggested" locksmiths, they told me that they couldn't help. In desperation, I went to the dealership and had a key cut from my VIN, and bought a new fob. I haven't programmed a fob in a while... since you pushed a button on the PCM, and then held a combo of buttons down on the fob. It's a LOT more complex, today. I contacted B&B to see about getting it scheduled, expecting next week, at the earliest. Instead, they came out yesterday afternoon, less than 5 hours after I initially asked about availability. They were able to program my OE fob, sold me (and programmed) another fob, and sold me and cut (on sight) a second rescue key. The total for my same day service? After tax, tip, fob, key cutting, and programming 2 fobs, my total was 50 less than the dealership charged for just the fob and key. Jamie and Jr. were extremely helpful throughout, providing updates and all the information I inquired about. Both fobs and keys work, I can get to my riding gear and equipment, have my backup vehicle back, and it was incredibly affordable. Thanks y'all! I Will recommend to anyone needing lockout, replacement, or reprogramming services

I wish I had looked at reviews here, but I was in a rush. There were so many issues. I wanted…read morenickel but they only had bronze, so now I hate my door, but again I was in a rush so I took it. They said there was no service charge on the phone, but there was on the bill. When I questioned it Leon argued with me very unprofessionally. They charged $225 for a lock I could buy at lowes for $100 less - same brand. All of that I could have accepted because it was a rush job. However, when I called to say they forgot something, they tried to tell me to do it myself ( they want a disabled 60 year old with a fused spine to climb the ladder to the device on the garage ceiling). When they helped me program the garage opener, they forgot to program with wall keypad with the new code; he is saying it's my fault for not telling him knowing that I'd been living in the house for 2 hours, and I'm not the expert. But okay, I miss it. When I called to ask him to help finish the job, he didn't response the text and call within a business day. Then he said he was busy with people in the store. Then he said he didn't have time, and again, I should do it myself or find someone to help finish the job. He wanted me to wait a week to come back and finish the job because "they're too busy". What makes this abhorrent is his tone and demeaner. He grew louder and more abrupt on the phone, and told me he'd call back because .... well, I guess my call wasn't as important and couldn't ask the people in front of them to wait 2 minutes. Very nice during the actual job. He was the complete opposite when I called to finish the job. The more I tried to explain, the ruder he became interrupting me repeatedly, and having no customer service skills to professionally and calmly explain it to me. To cap it off, when I had a question on the bill, I had to send it to them because they didn't have it. When I tried to discuss with him, he was ridiculously rude and interrupting me again, arguing with me, getting louder, and had the audacity to say he did me a favor ($500 bill). Parts of the bill contradicted the verbal - and again he said I was wrong. EXCEEDINGLY RUDE and no customer service skills. Typical perhaps of age and experience, but to be spoken over and rudely argued with is the absolute worst customer experience. All they had to do was be responsive and say - we'll be out there as soon as we are able and help finish the job. Period. It's called respect of your customers and professionalism in running a business.

Poor customer service. Invested $250 into a new key fob to include programming. Was told I had to…read morebring it in for programming at the shop but, wasn't told that I had to make an appointment. Wasted a trip to Albuquerque to find them closed and "Leon" had to perform the job. Leon was out. Called back and couldn't make an appointment. Tried talking to him and he cuts me off saying he had someone in the shop. Totally rude and unprofessional.

My old car needed a new key, and I couldn't start it because the original was too old and worn. I…read moredecided to go with Justintime Locksmith, and I'm so glad I did. Justin was professional, kind, knowledgeable, and efficient. He assisted me in a timely manner and gave me confidence that he could fix my problem -- and he absolutely came through. I highly recommend his services! He was understanding, prompt, and arrived exactly when he said he would. His prices are very competitive as well. I can't say enough about his experience and professionalism. Highly recommend!

Justin is a super nice guy. He is very fair with his pricing as well! Plus, his business name is…read moreeasy to remember as Justin arrived Just in Time!

Super customer service: timely response, timely appointment, quick service, fair pricing AND…read moreespecially nice people! Thank you, A&A!

The gentlemen I spoke with was super friendly and attentive. He got to my residence quickly and…read moreopened my door within a few minutes arrival. He even helped jump start my car! I would absolutely recommend this service to anyone :)

I'm big on communication when I'm inquiring about a service and when I requested a visit on here I…read moregot a response within a few mins. Once we set a time I got a call 30 mins before he came out. It was a quick and easy process and would use him again if I needed it!

Thank you Jim. I appreciate the speedy service from Nathan and this experience is better. I…read moreappreciate what you did for me. I wish the best for the business and all the employees.

Jeff was amazing! He was able to come to my home on short notice and was knowledgeable, helpful,…read moreand efficient throughout the entire process. He assisted with changing the locks on all of my doors after closing on my home and even recommended additional locking products for my sliding doors to improve security. He was extremely professional, courteous, and easy to work with. His pricing was very fair as well. I will definitely use him again in the future and highly recommend his services!

Absolutely best service ever. Prompt, on time, amicable and very experienced. I researched Yelp for…read morethe bent qualified locksmith and Yelp delivered!

I have to say I had a great experience with Roberts Lock and Key even though something pretty…read moreembarrassing happened. I was informed that someone had lost the keys to an apt unit that we needed to show to a prospective renter. So, I called two other people before I called this company and basically got no response or excuses. When I called Robert, he answered right away, was ready to help me and was very professional. He basically jumped in his car right away and headed straight to the location. He was met by someone else since I was at work. However, when they got there the keys were found at the last minute. So he came out for no reason because of someone's negligence. Prior to that the price that I was quoted to change 4 locks was very reasonable to me. Even though no locks were changed, I was very appreciative of the effort put forth and would absolutely consider this company for the next time we have a lock or key emergency. If you're locked out or lost your keys, etc. need immediate assistance call Robert!

This Locksmith is the real deal, not a conglomerate trying to get your address. This is a local…read morecompany, one you can trust. I called 8 Locksmiths before I chose Robert's lock and key. I'm so glad I did because they did an excellent job. The others are scam jobs who ask for your address and say somebody will call you back! Again, this is the real deal support your local people!

Frank is the best locksmith in town. He is smart, fast and reasonable…read more They always go above, and beyond to do the best job at the best price. Experience counts in this area, and they have decades!

Good people. Went far beyond to help. More than fair price compared to others and they tracked down…read moreparts no one else could