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    ABC Home Medical Supply

    1.0 (2 reviews)

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    11 months ago

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    Healthline - Richardson

    Healthline - Richardson

    1.8(34 reviews)
    0.5 mi
    $$

    I rarely leave negative reviews, but my experience with AdaptHealth has been exceptionally…read morefrustrating from start to finish. I was billed for supplies that I never received, and despite multiple attempts to resolve the issue, my calls went unanswered. It took three weeks just to get someone on the phone to schedule an appointment to exchange a CPAP mask that was not working for me. When I was finally able to speak with a representative, I was told that I could not exchange the mask I received even though it was within the 30 day window and would have to pay out of pocket for a different one. I was also informed--for the first time--that the 30-day trial period only applies when you initially receive the machine, not when trying a different type of mask. This policy was never clearly explained upfront. The lack of communication, billing issues, and rigid policies made what should have been a straightforward medical equipment process unnecessarily difficult. Unfortunately, due to these ongoing issues, I will no longer be using this company. I would strongly encourage others to carefully consider alternative providers if possible.

    Customer Service would have to respond for it to even be terrible. After picking up my initial…read moresupplies (they contacted me) they will not respond to email, phone or messages left through the 1-800 supply number. I would not use them if you have another option.

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    Healthline - Richardson - This what happens when you ignore your clients pleas for a part the need for there wheelchair

    This what happens when you ignore your clients pleas for a part the need for there wheelchair

    Healthline - Richardson - I was there that day this happened I picked him up off the ground

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    I was there that day this happened I picked him up off the ground

    ABC Home Medical Supply - medicalsupplies - Updated July 2026

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