Fantastic place! Go buy from them. Instead of looking at things online go in and get it there…read more Prices are very reasonable, KC was super helpful. Looking for a rollator walker and online it's hard to pick them. Come here, test them and bring it home right away.

They provided me with a CPAP machine that was not the model prescribed by my healthcare provider,…read moreclaiming they were unable to obtain the original device. Despite this, they filed the substituted machine and its supplies with my insurance. The replacement has proven to be substandard, and I've experienced ongoing issues with its performance. Now that I require new supplies, the company refuses to file insurance claims for them, forcing me to pay out-of-pocket for items that should be covered. This practice is not only unacceptable--it feels deceptive and exploitative. From start to finish, this experience has been deeply frustrating and has undermined my ability to manage my health effectively. I strongly advise others to seek out a reputable medical supply provider--one that honors prescriptions, supports patients long-term, and operates with integrity.

Blake went above and beyond to help me find what I was looking for, and managed to put a smile on…read moremy face on a not so great day. I could not be more grateful for Blake's kindness! Thank you, Blake!

Best pharmacy ever!! A real person answers the phone, prescriptions are filled immediately, and the…read morestaff is friendly, helpful, and compassionate.

Perfect from start to finish. Needed to rent a hospital bed for what I thought would be 6 weeks,…read moreturned out to be 4 weeks and they refunded me for the last two weeks. Told me my delivery date and that Gabriel would call when 30 mins out. He arrived on time, set the bed up, made sure it worked, when I was done he picked it up on time and thanked me for my business. Hopefully I won't need this service again but if I do, I know who to call.

I have had semi-electric hospital beds in my home for decades. (Medicare doesn't provide fully…read moreelectric hospital beds.) The current bed's control began to fail, leaving the occupant in the same position for many hours. Medicare could not tell us if the bed was five years old or not; a DME (durable medical equipment) provider of Medicare beds would have to do that. We were in need of a specific feature on a bed made by Drive Medical. Years ago, such beds had a mechanical way to manually change the position of a home care hospital bed in case the power goes out. But no more! Most beds now have a 9-volt battery installed inside the motor housing or some equally inaccessible location, particularly for the occupant of the bed, and particularly if the room is dark because the power is out! What are these manufacturers thinking!? While the Drive battery is now in the bed's hand control, be aware that its sole purpose is to provide enough power just to let the bed down to the flat position! At least the occupant (if a spare battery is within reach) or care partner can change the battery easily. We change the battery every 6 months, with the time change, when we also change the smoke alarm batteries. We also keep a few spare 9-volts in the refrigerator; if there is a small refrigerator in the occupant's bedroom for medications, ice, food, or drinks, that's an ideal place for batteries. We have never experimented with them to see if the knees can be raised/lowered or the head raised once it is down with the power out. A to Z Medical Equipment and Supplies was, thankfully, the first and only company I called. They confirmed that they carried Drive Medical beds with the backup battery in the hand control. Getting replacement equipment from Medicare has become a process. Our home care physician had to visit in person to confirm that the bed was indeed faulty. A to Z Medical was able to determine when the bed had been delivered--4 years and 11 months ago! I panicked, but only for a moment. Given the circumstances, A to Z would deliver a new bed the next day and bill Medicare later. In fact, the bed and the doctor arrived at the same time. There was one problem which I might have foreseen and now you might, too, if you need a replacement bed. The single driver was shown the location of the broken bed and asked me if I had someone who could disassemble the bed: he was expecting a space where he could place the new bed, not this. I called one of our attendants, who was in the middle of getting new glasses. He dropped everything and came over. The driver, meanwhile, left, saying he would return. When he did, the attendant had easily removed the head and foot but was struggling to get the platform folded in thirds. He asked the driver if he knew how to fold it and he stepped right in. Then I realized the ridiculousness of his "not my job" mentality. The old Drive bed and the new one were identical so he could have pivoted and had the old bed disassembled in less than 5 minutes[ it is easier than getting the pieces assembled by yourself. My employee could have saved his time off and gasoline, and continued getting his glasses uninterrupted. I did call A to Z's Sales team and thanked them for their compassionate creativity before I suggested that they better coordinate the situation and the driver's instructions. You might ask them to verify the same if you are receiving any large equipment that might be difficult to get through hallways or doorways, or as in this case, it is replacing an existing piece of equipment that will need to be disassembled and removed. Which reminds me that this driver was not willing able to do anything with the old bed. Since it was inoperable, and we had someone who could take it out to the curb, we had our solution but you might want to ask your DME about their disassembly and disposal policies. Some other options include alerting a junk collector (We use Nextdoor.) donating reparable items to Goodwill stores that hire workers who clean and repair items for sale; not all do, or donating useable items to an appropriate local charity.

Wendy and Mason have been incredibly helpful. They were able to help me look up my insurance and…read moreconfirm coverage. They were also extremely detail with the instructions and expectations for first time user like myself. I also really appreciate the follow up email and service that they provide. They are definitely in it for the long haul and I look forward to their service for years to come.

Once they get your money.. It's game over. I have done…read morebusiness with these folks for years primarily for my CPAP machine needs and latest visit I saw a Back brace that I spoke with Wendy about fitting my personal needs and with sales ever in mind I was assured it would be a good fit so I paid them $179.00 and was gone. As it happens once home to my dismay.. It didn't come close to being useful to me so a couple of days later I returned it for a full refund of $45.00. Didn't happen because I paid with a card. Surprisingly there was no one in the building capable of crediting my account so I left after leaving all my information including my phone number to advise completion. Nothing but crickets. After a week of silence I called them for an explanation and apology call ended. My sale date was July 28, 2023. Todays date is December 5th 2023. I'm willing to at this point accept I was ignored by the powers to be. The products they offer and all valuable to those of us who use and need them but simply their customer service is seriously lacking. I told them I would be satisfied with a $45.00 cash refund. Failed attempt. My warning to you is.. Buyer Beware.

I was so impressed with delivery and pick up speed and customer service throughout the whole rental…read moreprocess. Even when I had a minor issue they fixed it immediately even though it meant a long drive to replace a part. Thank you for making a difficult time in my life so much easier!

From the owner: Same-day hospital bed delivery, oxygen concentrator delivery, wheelchair and scooter delivery,…read morepatient lift installation, and hotel medical equipment setup across North Texas. We specialize in urgent home recovery setups installed before the patient arrives home. Hospital beds, oxygen, pressure relief mattresses, mobility equipment, and lift systems delivered and professionally installed in hours — not days. Available 24/7 throughout Dallas-Fort Worth for emergency discharges, hotel recovery stays, post-surgical care, and same-day medical equipment needs.

My partner has a CPAP machine an always seems to have some kind of issue with it…read more I looked up the CPAP store and told him it was probably a good idea to check it out. Boy was I right. Isaac who was working today was so knowledgeable and patient...took his time explaining things...we never felt rushed. We left feeling it was definitely worth the trip...which BTW is only about 15 minutes from our home. It's nice to know that there is a place he can go to should he have any issues and speak to a real person. Thank you, Isaac!

Excellent site with fantastic customer service! I really appreciated the helpful service and the…read moregreat advice and help that he gave me for a new mask that I needed to buy while tracking. They had a super selection of products and I preferred their service and fit process/machine set up to the provider that I use at home. As often as I come to Dallas - I may start using him in the future to take care of my machine and mask needs! Thanks CPAP Store for great prices/value and service !!!!

Great people. This is our go to supplier. They support what…read morethey sell, and know their products.

The people who work at this CVI are so so helpful. My husband recently had his hip replacement…read moresurgery. I needed bathing supplies, most importantly to give him a shower. The staff showed me several options. I had to be sure it would fit in the shower area. They were so helpful and we chose the perfect bench seat. It has worked out nicely. It's very light material, but rated for 300lbs, and comes apart easily. I'm able to manage it myself. We also purchased a bedside toilet. It ended up that my husband didn't need this, but returns are so easy. We never used it, and I kept the original receipt. The saleswoman helped me out to the car with my purchase in the rain. She had a huge umbrella. She was so supportive and very kind. I highly recommend this business.

Great pharmacy- James, Shinu and the staff are truly amazing pharmacy people…read more Convenient home delivery- I had my doctor called in a script at 5pm and it was delivered at my home at 730pm. I live more than 8 miles away. James explained the drug information and prescribing info in detail. I would give them 10/10.

New Urgent Care Center In The Carrollton Area!!! Went In With A Cough, Quick, Visit!! Staff And…read moreDoctor Very Friendly!!

The girl that helped me (can't recall her name) she was very knowledgeable. I asked for a product…read moreand she immediately took me to it without even trying to upsell me. Then we had a little chat about coffee and it was very refreshing. I hope I don't need anything (medical related) but if I do I will go back there and if someone ask me I will point them there.

Ordered and still haven't gotten it yet I ordered it on 9/26/25 and I still haven't received it yet…read moreyes I'm pissed

Unfortunately, I accepted the cPap supply company my doctor sent the prescription to automatically…read morewithout me shopping around for other options. This company charges more for the cPap device than other companies. Their billing system is suspect and I have to call the insurance provider to try and straighten out the issue constantly. I discontinued business with them September 2025, but they still want to charge me again in January 2026 for supplies I have not received nor want to received.

charged Medicare for items I did not receive.no phone number listed on their web site and the phone…read morenumber noted on my Medicare EOB is no longer in service.