Perfect from start to finish. Needed to rent a hospital bed for what I thought would be 6 weeks,…read moreturned out to be 4 weeks and they refunded me for the last two weeks. Told me my delivery date and that Gabriel would call when 30 mins out. He arrived on time, set the bed up, made sure it worked, when I was done he picked it up on time and thanked me for my business. Hopefully I won't need this service again but if I do, I know who to call.

I have had semi-electric hospital beds in my home for decades. (Medicare doesn't provide fully…read moreelectric hospital beds.) The current bed's control began to fail, leaving the occupant in the same position for many hours. Medicare could not tell us if the bed was five years old or not; a DME (durable medical equipment) provider of Medicare beds would have to do that. We were in need of a specific feature on a bed made by Drive Medical. Years ago, such beds had a mechanical way to manually change the position of a home care hospital bed in case the power goes out. But no more! Most beds now have a 9-volt battery installed inside the motor housing or some equally inaccessible location, particularly for the occupant of the bed, and particularly if the room is dark because the power is out! What are these manufacturers thinking!? While the Drive battery is now in the bed's hand control, be aware that its sole purpose is to provide enough power just to let the bed down to the flat position! At least the occupant (if a spare battery is within reach) or care partner can change the battery easily. We change the battery every 6 months, with the time change, when we also change the smoke alarm batteries. We also keep a few spare 9-volts in the refrigerator; if there is a small refrigerator in the occupant's bedroom for medications, ice, food, or drinks, that's an ideal place for batteries. We have never experimented with them to see if the knees can be raised/lowered or the head raised once it is down with the power out. A to Z Medical Equipment and Supplies was, thankfully, the first and only company I called. They confirmed that they carried Drive Medical beds with the backup battery in the hand control. Getting replacement equipment from Medicare has become a process. Our home care physician had to visit in person to confirm that the bed was indeed faulty. A to Z Medical was able to determine when the bed had been delivered--4 years and 11 months ago! I panicked, but only for a moment. Given the circumstances, A to Z would deliver a new bed the next day and bill Medicare later. In fact, the bed and the doctor arrived at the same time. There was one problem which I might have foreseen and now you might, too, if you need a replacement bed. The single driver was shown the location of the broken bed and asked me if I had someone who could disassemble the bed: he was expecting a space where he could place the new bed, not this. I called one of our attendants, who was in the middle of getting new glasses. He dropped everything and came over. The driver, meanwhile, left, saying he would return. When he did, the attendant had easily removed the head and foot but was struggling to get the platform folded in thirds. He asked the driver if he knew how to fold it and he stepped right in. Then I realized the ridiculousness of his "not my job" mentality. The old Drive bed and the new one were identical so he could have pivoted and had the old bed disassembled in less than 5 minutes[ it is easier than getting the pieces assembled by yourself. My employee could have saved his time off and gasoline, and continued getting his glasses uninterrupted. I did call A to Z's Sales team and thanked them for their compassionate creativity before I suggested that they better coordinate the situation and the driver's instructions. You might ask them to verify the same if you are receiving any large equipment that might be difficult to get through hallways or doorways, or as in this case, it is replacing an existing piece of equipment that will need to be disassembled and removed. Which reminds me that this driver was not willing able to do anything with the old bed. Since it was inoperable, and we had someone who could take it out to the curb, we had our solution but you might want to ask your DME about their disassembly and disposal policies. Some other options include alerting a junk collector (We use Nextdoor.) donating reparable items to Goodwill stores that hire workers who clean and repair items for sale; not all do, or donating useable items to an appropriate local charity.

This store sold a chair with bed bugs which caused a severe infestation in the home!…read more unfortunately, I was not aware of this at the time until I was told 2 years later.

The owners Debbie and Robbie are terrible people. Debbie will sweet talk to you all day long to buy…read moretheir equipment buy once you do they drop you like a hot potato if you have any problems at all. Won't call you back, won't let you return anything, etc.. I bought a $3175 Hospital bed from them for my dad. He had it for 13 days before he unexpectedly died. I called them immediately and asked if I could return the bed frame for a refund But would still buy the mattress because he slept on it for 13 days. I also offered to pay a 20% return fee. When Debbie finally called us back all she said was "No, all sales are final"! She had no compassion for the fact that my dad had just died, and didn't even say she was sorry for his passing or anything when we explained the situation. It was all about the sale for them and nothing about customer service at all. This is just a business for these people so if you order something and you have a problem with it, don't count on sending it back because "all sales are final". I guess you have to look at the fine print at the very bottom of the page. These people are sneaky and uncaring and just after your money. They also charged us for a sheet set we did not order nor receive.

I needed to pick up some compression socks for my mom and I had no idea which ones to get. I…read morereceived assistance from Hannah who was very knowledgeable and helped me pick out the right pair. She was very kind and friendly. The store is clean and they have a great variety of medical supplies that one might need. I feel the customer service was great here and I would recommend this medical supply store to anyone who is looking for medical supplies.

Hannah took her time with me during my fitting appointment and really made me feel comfortable. She…read morewas very kind.

Called to confirm they had the medical brace I needed and they said in stock. I told them I had 2…read moreinsurances and already confirmed they were in network provider. Told him I would be there in 20 minutes. When I got there sign on door said close until 230 it was 115 when I got there. I saw employee and knocked on door. He just ignored me and went in back. I came back at 230 and it went from bad to worse. I showed him the prescription. He said I would need to email it to the business which wasn't a problem. He then said I would need to email him all of my medical records and insurance cards to him so they could send to insurance company. I told him the insurance company already had all my medical records and it was strange he would ask for that. He said I could just pay for it and seek reimbursement from insurance company. The specific device requires a fit time and he was not offering a fitting. I contacted insurance company and they information me that is unusual he would have asked me to send medical records. I left as he was still trying to sell it to me. I contacted another business and they set me up for a 900 am appt tomorrow and with the fitting and approval process should take about 2 hours

Dr Havron gave my mother a prescription for ostomy bags saying "it's a prescription. From my…read moreoffice. He has no choice BUT to honor it." We get there and the man "helping" me doesn't have a clue what an ostomy bag is, but spends 30 seconds on the phone and finally in front of a bunch of customers says "we don't take Humana? Cash or LEAVE." Embarrassed, I had him ring up a box of bags from the shelf and he tells me $89. Told him to shove it, and walked out. I don't care what country your ancestors abandoned and turned their back on to be on this land but you don't treat people like that.

A patron for over 60 years. Experiences are quickly becoming very poor. Out of stock, apathy in…read moresome assistants, Note the clientele is a lot of older people. All parking is taken up by the employees.

I tried to transfer a prescription to them. After a week, I heard absolutely nothing. I called…read moreand was told they could not do the prescription. No phone call, no text - no communication whatsoever. I will not ever get another prescription there.

We found ourselves in a bind after a family member fell ill and needed to move in to our home. A…read morestair lift became an absolute necessity and time was a major factor. From my first phone call to the office to the final adjustments of the stair lift, 101 Mobility and the entire team worked diligently to meet my demands although they certainly didn't have to. They have been friendly, patient, and willing to satisfy our needs in a rather difficult and stressful time. If you find yourself looking for a chair lift or other mobility need, I recommend you call and discuss it with Christina or Leslie as they are both fantastic to deal with. Mel, the technician who installed the lift, was also great. Informative, quick, clean, and thorough. Thank you 101 Mobility!

Start to finish this company is amazing! I needed a quick install for my handicapped mother that…read morewas moving back into my home Jennifer and her crew handled it flawlessly I highly recommend this company . ..everyone was so helpful...from the first phone call I made to the end of the project. it was fantastic!

This place has absolutely everything one could need in medical supplies. Their assistance is above…read moreand beyond. I'm not exaggerating

My mother needed a new mobility scooter and they have helped me in the past with batteries. I…read morebrought my mother in and they worked with her to get a scooter she liked. They were very patient and showed her a 0 turn 4 wheel scooter that fit her perfectly! They taught her how to use the new scooter and loaded it in my car. I highly recommend them!