SO HAPPY TO SEE ADAM AGAIN! Since he got promoted (which he 100% deserved,) me and my tenants…read morehaven't seen him in a while, and it was a pleasant surprise to do so. His professionalism, care and knowledge remind all of his customers why him, (and PestMaster!) are the best. A++++ Kudos and job well done Adam. As always, Staff and Tenants at Thurlow Terrace Apartments appreciate all you do.

There is never an issue with PestMaster of Hudson Valley. They schedule ahead of time and always…read morearrive when they say they are going to arrive. The technicians are professional and cordial. They are well-trained and able to inform clients about the products being used. They are a pleasure to work with. Pat O.

Best Pest Control removed an enormous paper wasp or hornet nest hanging up in a tree in the…read morebackyard. I called them on Thursday and they removed it the next day. They removed the nest and cleaned up the debris. They were professional, guaranteed their work, were easy to schedule and get an estimate by text with good communication. The price was very fair. I would highly recommend the company and would call them again. Our thanks to the guys for taking care of this!

They were the best we have had regarding pest control in 24 1/2 years. Other services really didn't…read morelisten on what we were seeing in regards to bee entries into the house. They tickled the house and a few weeks later we would get some wasps etc. Best came out, listened to what we were seeing asked questions on what we saw each year and took control of the house ecosystem. They invest most of their profits to make sure they have top of the line equipment and treated every nook and cranny of the house. So far it's been about month 1/2 and no sightings of bees or outdoor vermin. They are great at what they do!!

They are knowledgeable, professional, reliable, and kind. I am so grateful to have found them. I…read moreused them when I had an infestation that threatened all my possessions and my sanity. In these cases, trust is so important, where you are entrusting this kind of service with, basically, your very life. I trust and appreciate Mike and Jill and the care with which they took care of my problem. I will also add the reason I chose to work with them. The year prior, when I mistakenly thought my pet had brought fleas, I called every pest company I could think of. Every single one of them, save for Fleck, told me it was imperative they come by -- for which, of course, they would charge me a pretty penny. Mike talked me through it on the phone and said, "It sounds like you don't have fleas." He was so knowledgeable that I believed him (he was right, of course) and I appreciated that he did not even try to make a buck when every other company did. I have OCD so having a pest company you like and trust is so important, and along the way they gave me all the information I was requesting. Which, looking back, was an insane amount of information. Above and beyond, truly!

To say I had a horrible and stressful experience with this service would be an understatement.I had…read moreone day to do a turnover between a previous tenant of 3 years and a new one arriving the following day with his pets and after being assure that they could take care of me that day I sent them the pics/information as requested and until that night at 8pm I received no reply,no answers to my numerous calls and no service.I finally recieve a response at 8 pm just saying to call them at 8am the next morning.It was an obvious disregard for the impossible situation I was in.The next morning I get more messages about them coming out then when I had already written that the tenant was arriving at 8:30 am.I was then told I would receive a 10-15% discount and also finally an apology of sorts and that the dispatcher would call me with a time for the service.Honestly,I had expected to get this done at cost after such a blatant screw up and also could'nt wait any longer for a technician from them even despite my lack of confidence.I ended up calling a different service that came out right away as an emergency service.Thisnvould have been handled so differently and with much more humility after I did everything I was supposed to and then some while they completely dropped the ball with me.I would not be afforded such leniency from my clients and had begged forgiveness of my new tenant for this fiasco despite me having no ability to correct it.There was really no excuse for this despite some of the reasons I received from who I assumed was the owner of the company.It is doubly painful when I chose them as they were a local service and I wanted to patronize an independent company with the assumption they would show personalized attention.

So far, so good! My experience with Time to Go Pest Control has been quite positive. Matt was quick…read moreto respond and take care of the pests I had living in my home. I called about one, and he quickly identified a second problem that I didnt realize was quite as bad it was. He was thorough and priced fairly and competitively. He gave me clear instructions for follow uo and was very conscientious with his follow up. I highly recommend Tine to Go! FYI... Instarted this review over 6 months ago. Finishing & submitting it now. I stand by my initial statements, as here we are and we are still, & definitely, pest free! Thank you, Time to Go Pest Control!!

I would not use any other company!! I called Matt frustrated due to me having to call for follow up…read morevisits with my exterminator every week. Matt came the very next day and found 12 wasp nests and 3 yellow jacket nests that another company, here less then 1 week prior didn't even notice. Matt was super informative and very honest. He did a thorough walk around my entire home as well as inside. He is super reliable and an absolutely gentleman. He made sure he explained what he did and why and already a set a follow up visit to make sure everything was good. This is the kind of business that is top notch and I am forever grateful.

Very respectful on the phone. More than fair estimate. I am confident their work will reflect…read moremy initial impression.

Very disrespectful to women!…read more I called to ask about some baby birds that were inside a column of my porch. I wanted to ask if they would be ok once they're fully grown since it's a tight space. No one answered. A few minutes later I received a call back from 845-751-8448 from a man saying he's calling from Critter X and he just missed a call from me. I nicely asked the man who called, (didn't state his name) that I had some baby birds inside my porch column and I wanted to know if they know if they'll be ok once they are grown. His exact words "Why wouldn't they be ok? Are you a mom? Do you think a mother bird would put her babies somewhere where they can't get out? You must not be a mom. Are you? (I was shocked with my mouth open not knowing how to respond so I said nothing) Would you put your children where they would be trapped? Aren't you an mom? Obviously not. Hello?"... I replied "Ummmm... why are you asking me that?" And he said "Because if you were a mom you would know that a mother bird would never endanger her baby birds. Now the proper concern is the fleas. The fleas that birds carry. They can get to your pets or your children. And that would be the issue to address." With mouth still open with shock that he is talking to me like I am a POS, not a mother or worthy of being a mother, and as if I don't know how to decide what issue is actually important to call about, I said "Ummm actually my question was about the safety of the birds." And he said "Their mother would never put them in danger. Goodbye." And hung up on me!!! I called his phone right back and he answered "Hello, how can I help you with the baby birds? (In a sarcastic tone)". I asked "I'm sorry, I'm calling back because I want to know why you think it's ok to have talked to me that way?" And he said "Talked to you what way?" I said "Asked me if I were a mother and then said I obviously couldn't be a mother." He said "We were talking about baby birds." I said "Yes but you brought up my fertility. And I am someone who suffered miscarriages and losses. Why would you think it's ok ask a woman that when she's calling about baby birds? May I have your name?". He said "Oh G-d! You obviously are sensitive and feel I said the wrong thing. Have a nice day, Ma'aaaaam!" and hung up! I called back to ask him for his name or ask for a supervisor and they sent me to voicemail! I did not leave a message

They pray on the elderly! Preseason treatment of stinging insects for 300 less than 2 months later…read moreanother $200 charge to spray wasps! Unbelievable how low they will go to make a buck.

Used them several years ago ... shotty business practices in my opinion and I don't think the tech…read moreever added bait to my traps ... would not recommend

I had been working with a well known pest control service for 6 years and what they were doing to…read moreget rid of our carpenter bees just wasn't working Someone recommended I try Thomas and I was so impressed with the young man, Da Mere, who came out to explore the place. He saw that not only do we have carpenter bees but we also have a big problem with carpenter ants. Part of the house was being eaten away by the carpenter ants. He was very thorough and knowledgable and I changed over to Thomas. I feel much more confident working with them and am already repairing part of the house that had been being destroyed by carpenter ants that our previous exterminator never even noticed. So far, so good!!!

Don't go here. I canceled last year and I am glad that I did. The service had gone downhill over…read morethe year before, with rescheduling due to absent employees and - the last straw- failure to replace a bug station that was full and there for 3+ months. When I told Isus about it, she argued with me and refused to fix this simple problem. I'm not paying the full price for partial work. So, I cancel, and Tanya comes to pick the equipment up and tries to lecture me on not escalating the problem and that I'd have to pay for inspection to restart. Honey, I shouldn't have had to escalate, and if I need an exterminator again, it won't be your company. Congrats on helping to sour your company's image! Too many other options around to waste time with a company that treats the customer poorly.