I used this company solely because my landlords at the time had them install a fire monitoring system. The installation and equipment were significantly overpriced, roughly triple the cost of other providers. From the outset, we encountered ongoing issues: technicians were dispatched multiple times to fix problems, but the issue remained unresolved. I was billed for an invoice and for a monitoring service that did not function. My calls to obtain results went unanswered. As a result, I stopped paying for a service that was not working. The account was subsequently turned over to collections, despite my continued attempts to contact both the company and the collection agency. I am now facing a lawsuit for over $6,000. This dispute could have been avoided if the installation and service had been performed correctly from the start. read more

I want to commend the excellent service and support provided by ABF Security. The personal service provided by Amanda Cullen is simply best in class. I came to ABF from a Ring monitoring subscription and the difference in protection and service is substantial. I recently was traveling and a storm knocked out my system and caused some strange behavior. I was able to engage ABF support via text message using the plane WiFi and with their help enable the cleaning people to access house without tripping the alarm. Remote diagnostics were run and Josh from ABF was out the next day with a fix and also some additional insight on what my ABf system can do with advanced smart home tech. ABF does so much more than simply provide monitoring and they are worth their price. If you are using inexpensive and basic alarm systems, I highly recommend upgrading with AbF and gaining enhanced protection and peace of mind. They are part of the Alarm.com ecosystem which means it's the most advanced and always evolving in its simplicity. Thanks Amanda Cullen for going above and beyond! read more

We only signed up with ABF Security because our new home came pre-wired for their system. That turned out to be a very expensive mistake. Their contract is openly predatory: if you cancel for any reason, you immediately owe the full balance of the remaining three-year term. That alone should have told us everything we needed to know. I regret ignoring that red flag. The system itself was a complete failure. Sensors constantly fell off the walls, and the alarm would randomly go off in the middle of the night, waking our family. This happened repeatedly. We made service calls, and ABF was slow to respond. When they did send replacements, the new sensors fell off again within days. Nothing was ever actually fixed. Eventually, we stopped using the system entirely because it was unreliable and disruptive. We continued paying only because we were trapped by the contract. It's now obvious why ABF relies on these extreme cancellation penalties: if customers weren't locked in, no one would stay. The equipment is unreliable, the service is poor, and the support is painfully slow. The contract isn't a feature -- it's a crutch. If you're considering ABF Security, do yourself a favor and walk away. Read the contract carefully, learn from our mistake, and choose a company that competes on quality and service instead of locking people into years of payments for a system that doesn't work. read more

I have been with ABF for over 36 years--In my opinion they are fabulous. Jacob in the Customer Service Department worked diligently to make sure my system would keep me safe and in working condition. The service gentlemen (Brian) was extremely polite and courteous, and made sure I understood everything he was doing. I never write reviews but I had to on these two gentlemen, plus the entire working staff at ABF Security. read more

service is the worst! I signed only the camera system contract. System does not work with Cable service telephones so for the system to have been working a wireless caller would have had to be installed. But they never had one installed so the system never tru worked right! The whole company is a joke! read more

Absolutely the worst service I've ever received I called to receive a quote for my religious organization I was transferred to Jana who told me they could not come and do a survey unless I was willing to be onsite at either 7am or 8am. Her exact words are "we start at 7". She did not have dates she had to hang up and call me back .Then Jana called me back and noticed I work for adt I explained this is not my home we are taking 3 quotes my company is one of them. She told me she needed to talk to her supervisor then I was informed I cannot get a quote unless I take pictures and walk site myself then send information to her. I was flabbergasted. If I work at Lowes can I not go to Home Depot? If I work at Walgreens can I not shop at cvs? I've never been treated so poorly by a company thank you for not coming. I never write reviews but I needed to share my experience. read more

Do not recommend!! Tons of problems with instillation. Took 1 year and many service calls to get things in order. I leave messages for customer service and no one calls me back. They told me I had to buy new glass breaks because my brand new ones did not work with their system. I bought new ones from them and they will not return my original ones they removed. Value is approximately $700. They will not give me credit or return glass breaks. I have been asking for months and they just give me the run around! Very unhappy with this company. Go elsewhere. read more

BUYER BEWARE!!! If I could give a zero to this security company I would! Our security system has not worked properly in six months. We have a brand new house with a brand new system that cost $15,000 and no one in their company will come out and fix it. We have had 4 to 5 technicians come out and they fix it for a day or two and then the system goes down again. The management team is not doing anything to help and their technicians always call out so your security system is down for weeks at a time. Why have a security system if it never works? Do NOT use this company. I would suggest going with ADT instead. read more

Inappropriate billing practices make this service undesirable. You will be asked to pay 30 days in advance of a three month service period. You are already paying for the second and third month in advance, so why 30 days before the first month, too? Then they charge you for 30 days after your service ends! For what??? To be clear, in response to the response, ABF recently began sending out invoices, due upon receipt, at a much earlier date. For example, you may receive an invoice dated 6/2 for services 7/1 - 9/30, due upon receipt. Insurance premiums, which this isn't, are typically due before the first day of the coverage period, which makes total sense. Second, "many agreements" may refer to anything, and there may be good business reasons for paying an extra 30 days in those cases, like staffing or inventory adjustments. In this case, I don't see a sound business reason. Finally, any time someone says "it was in your contract" as their justification for something that seems patently unfair, disclosed or not, it's a good idea to look elsewhere. I was a customer for 11 years, so I may not remember every clause from when I signed up! However, right and appropriate is still right and appropriate. read more

I was having a problem with one of my door sensors. I took it to ABF's office and they figured out what was wrong. By the time I left my problem was solved, I was so relieved because I had tried everything myself. read more

Do not recommend. Reporting to the Better Business Bureau. Recently purchased home and they are refusing to give us the code to access the security system we own in our home UNLESS we are willing to pay for their service and not go with another company. However, they charge 3x the price of every other company. Extremely rude and hung up on me and will now not answer our calls. read more

We have been using ABf for our security for many years. Love their product and the services. My husband is a police officer and we would recommend them to anyone looking for a security system. We love our sales Rep, Debbie Thompson. She goes above and behind to take care of her clients. read more

We needed a security system installed. Simple enough.........not for this company (read on) They lure you in with one quote / price and it's a totally different story once the work is complete, They don't show you a final bill till the work has been complete, even if you would inquire for one. Good luck getting a detailed bill. Oh wait, you'll get one, once they have messed with the numbers. (In their favor) They leave you with a system that only works half of the time. *Best of luck to you, if you choose this company* read more

ABF Security is the BEST!!! They make you feel like family!!! I have know the Polizzi's since the 90's and have loved them and their business since then!!! I worked for them in the 90's while in college and they treated me like I was a member of their family and still do to this day! Joe and Mike Polizzi were great BOSSES!!! I would work for them again in a minute! Thank you for allowing me to work for you, go to college, and raise my daughter at the same time Joe and Mike!!! You were so understanding and helpful when I worked for you!!! Thank you and enjoy your retirement when the time comes!!! Their Central Station runs like a well oiled machine!!! I learned a lot about security systems and how they work during the 5 years I was employed with ABF!!! read more

We have had ABF security for almost 20 yrs. They have great customer service and technicians. Just had James out today to switch our alarm system to the newer 4g from 3g. We have a place out in the country that isn't our main residence. James gave me a heads up phone call so that I could meet him out there . He was out on time and upgraded everything in a flash. Very nice pleasant young man. read more

Terrible customer service. Hard to reach. Sometimes phone would just ring and ring. Long time to call home after alarm triggered.

The service is horrible! My system hasn't worked probably for months and they charge $75 for each visit to correct things that can easily be troubleshooted over the phone (like setting off the alarm to reset it). They are very rude and won't even return my voicemails to cancel the service, so I'm stuck paying monthly for a service I can no longer use (because the equipment is trash) because they won't allow me to cancel. This is unethical and I will be contacting the better business bureau. read more

I've been a customer for quite a few years, I left for 3 years to go with AT&T but decided to use a local company. They have always provided professional service and calling the office is always easy, the women who answer are professional and courteous. When the sales woman had my service installed 3 years ago, she assured me after the 36 months my monitoring would go back to $25/month she claimed she spoke with the owner who told her to lower the price since I was a customer for 10 years, and I came back to ABF. So I've been with them for 13 plus years. When I called in September 2021 they were rude and told me to look at my contract which I did and nothing on it about the monitoring charge being lowered. My fault, salesperson is no longer there nothing I can do. But there is, I'm going to switch companies and lower the monitoring charge. I paid 39.99/month for 36 months which was for the EQUIPMENT, why would I stay since I'm still paying $39.99? Read your contract before signing. read more

ABF has never disappointed. Always VERY responsive and they're customer service is off the charts!

If you're looking for a security provider, look no further. ABF is a great company. I have been using ABF for several months now. Our sales rep, Debbie, is very attentive and answers any of our questions promptly. The entire process went really smoothly. I'm so glad we chose ABF. read more

The people who work at ABF are fantastic from the office personnel to the representatives helping me to find the best solution for my needs to the technicians doing the installation. Each and every person was a pleasure to work with. They are very professional and knowledgeable in what they do. I will be recommending their services to my friends and family. read more

Very happy with my system. Both the customer service and the sales team have been great to work with. Would definitely recommend.

I have had ABF for almost 5 years now, and my father had them for many years before that. Any issue that has arisen, we have been immediately called and the issue has been resolved. Yes, at times it costs us more money, and yes I wish they would not charge for all service calls, but no one works for free, so I understand why it costs money for them to come out to fix a problem. When our alarm has gone off, they are right on it, finding out if it was an intrusion, if we needed help, or if we accidentally set off the alarm. I recommend them for a monitoring service. With all contracts, Read, and know what you are signing up for, regardless of what the sales person tells you. We have been very please with their service to date. read more

They did a horrible job of installation. None of the cams work right. They changed the price they said they were going to charge after the first bill. Stay far away from them read more

Have had their security system for 4 months now with no problems. Have the doorbell camera and another camera in the basement looking at the back slider. Can view both cameras in live mode or saved mode from the app on my iphone. Called to pay the bill and very nice lady answered. All is good with them so far and have only been impressed. read more

Be EXTREMELY wary of the sales people. The house we bought had an ABF system installed however we did not have the passcode. So we called ABF who informed us a sales person would have to come out before they'd reset the code. When the sales person came out, we were very hesitant about the system and didnt really feel we needed it. The sales person informed us that we could "try it out" and cancel if we didnt like it...and then proceeded to put us in a 5 year contract that is pretty air tight. The contract also states that it will auto renew unless you send a certified letter within 30 days of the termination point indicating you want to cancel. First, shame on us for not reading the contract. Had we read it thoroughly and understood the duration we would have sent the sales person promptly out the door. Second, shame on the sales person for the deceptive tactics. I didnt give a 1 star because ABF has been working with me to adjust the contract period down. We were able to get our sentence lowered to 2 years...and by all accounts, I think their system works and they're friendly folks to work with. Recapitulating: READ THE CONTRACT and DONT TRUST THE SALES PEOPLE!! read more

Read the fine print! The owner has no spine, when you call to talk to him about issues he acts like he cares and says he will call you back but never does! The sales lady is about as clueless as they come! Run Forest Run! read more

I have had the worst customer experience with ABF Security. They were more interested in up selling the larger packages than they were in providing services that I really needed. They claimed that they worked with the Internet providers "all the time." Instead they were misinformed and I was very disappointed when Charter showed up and could not connect all of what ABF installed. And then I was told it was because I did not order the Data Package, like it was my fault. They never tried to understand my needs, and only argued when I spoke to them. Avoid this vendor. read more

I'm not sure where the past lower Yelp reviews are coming from, but from my recent experience with ABF, it is definitely different than what the older posts from 2019 and earlier suggest. I have been researching different security systems (including larger national security companies) and chose ABF because of their wonderful customer service. Many of my neighbors also have ABF, and now it's no surprise why. I have interacted multiple times with Tim (both in person and electronically), and he has been very informative, honest, patient, knowledgeable, and consistent. Tim did not try to just promote more expensive packages or have me install unnecessary features, and he was straightforward in highlighting both the pros and cons of different systems. The previous owners of the home who used ABF never bothered to show us how to use the security system, and Tim was more than happy to show us the lay of the land and provide valuable information to us in a clear, systematic manner. Information has been communicated in a very timely manner, and whenever I called the ABF office, the ladies who answered the phone were very courteous as well. When I had limited availability for an on-site visit, he was willing to be as flexible as possible in his own schedule to come very early or late as needed (even on the weekend!) to accommodate the customer. This was/is greatly appreciated! Thank you Tim and ABF! read more

I am a new customer of this company . I was referred by a long time customer .. I have to say I was very impressed with the sales representative that they sent , she was very professional and knowledgeable as was the technician that installed my system. If you are looking for a local company and tired of the large corporate BS then I highly recommend you check out ABF security. read more

These guys are crooks. Do not use them. Bate and Switch. They will end up suing you over the contract terms--- Their contracts are illegal. They don't convey the 5 year obligation in the contract--- for service. Go to Casenet.com and see how many clients they are currently suing. On top of that, their service is sub par. Alarm/Security service is spotty. Several times I had security issues and did not receive notification from their organization. Buy anywhere else--- tell your friends. YOU WILL BE GLAD YOU DIDN'T BUY FROM THEM. CROOKS, CROOKS CROOKS. Don' let your alarm company rob you, too! read more

These guys are crooks. They sign up people on long term contracts without providing transparency. If you move or want to move to a new vendor you lose-- they will sue you for remainder of contract - even if you provided your own equipment. They lie and cheat. They use the legal system to extract money out their clients. DO NOT BUY FROM THEM--CROOKS_ LOOK AT CASENET TO SEE THE QUANTITY OF LAWSUITS THEY HAVE AGAINST FORMER CUSTOMERS... DO YOUR RESEARCH... THEY EXTORT CUSTOMERS read more

This is a terrible company!!! They have serviced my home for years and there has always been a problem. There staff needs training in customer service and in politeness. They don't realize that you are a customer paying for a service and should be treated with respect. read more

DO NOT DO BUSINESS WITH THIS COMPANY!! We unfortunately dealt with this company because our builder recommended them. From the wiring of our cable/internet system to the alarm contract, it has been a disaster. Our sales person, Amanda Cullen sold us on the idea of having our cable boxes in a different room so we wouldn't see any wires, which in theory seemed like a good idea. Problem we have now is that the video and audio are way out of sync because the receiver is too far from the TV. Looking back, it was just a way for them to charge us for all the wiring needed to put the cable receiver in a different room. On top of that they wanted to charge us $750 to hang a TV over our fireplace. The alarm was even worse, we initially passed on the idea of an alarm, but then they came back and dramatically dropped the price. It was presented to us as a trial basis, in fact all the proposals said "recurring service". After 3 months in the home and only using the alarm 5 times we called to cancel, only to find out we were in a 3 year contract that my wife signed. Keep in mind both of our names were on the contract but they conveniently only sent it to my wife to sign. This was the first time I had seen this contract. I immediately went online to see if we were the only suckers who had fallen for this, and sure enough there were plenty of other people who had the same experience. I cant believe I had to give this company 1 star read more