I waited over a week for my appointment and no one ever showed up or called me even though I called…read moreand texted asking when they would arrive. Dustin came recommended but I cannot recommend him or the company. To set up the appointment I called but got no response; I texted and got a response and set up the appointment. I am very disappointed with this company and the lack of service or even the courtesy of saying they're not coming or returning my text or phone call.

Dustin is the guy! Third time I have called Montezuma to repair a different appliance. Have called…read morefor dryer, refrigerator, now cooktop. Dustin found I DID NOT need a new part that someone else (gas company) said I needed! I made the mistake of texting their office number listed (no texts) first, so left a voice message and he called back. I recommend!

My gas stove stopped heating. Called Grant's, charged me $80 to tell me that a resistor was bad on…read morethe control.board dis nothing else except to sit at my dining room table to preach politics for 30 minutes, a waste of time. I replaced the resistor for $8, what an idiot. Will never recommend him. Going to Make a complaint to the Chamber Of Commerce.​

No comments really. Owner is very busy and therefore does not return phone calls in a reasonable…read moreamount of time, like 24-48 hours. Hard to deal with this when you need your appliance fixed... like yesterday.

Wonderful customer service! This local shop carries great quality appliances and they were very…read moreknowledgeable on their products when I came in with questions. They delivered, installed, and helped me walk through an issue I was having with a dishwasher (that came with the house not purchased through them). I highly recommend shopping here!

Rose Appliance is the best in Cottonwood. We bought a new refrigerator from them and are…read morecompletely pleased. Hasun, the owner is honest and great to work with. He called us like he said he would when our item was ready for delivery. And then, Paul, who installed it for us was also exceptional in getting the new fridge up and running and solving problems along the way. Thanks! Rose Appliance Sales & Service, Highly Recommended!

This company is amazing. Our cooktop had a problem. i called, the office was kind, helpful and very…read moreefficient. I got on the schedule for the next Sedona visit. Jared is professional, knowledgeable, and best of all our cooktop works better than it did before. This is my new go to company for any appliance problem.

Very professional and right on task. Researched the problem with our wall oven not heating, ordered…read morethe part and will return in a few days to install and test. Timely and fair priced. Would use again if need be.

We called many places to try to make a deal for a dishwasher for our bar Majestic Marketplace. Rob…read morefrom Accurate Appliance provided outstanding customer service and was able to find exactly what we needed at a great value. We highly recommend for your appliance needs.

It took two weeks from first call to get washing machine fixed and it was a simple part. On first…read morevisit I was told to be home for repairman from 7:30-8:30 am. Rearranged work schedule, 10:00, still no repairman. When I called they said we were accidentally bumped to bottom of rotation. Anyway when repairman comes, he was competent and quickly diagnosed problem to simply replaced part. Problem was he didn't have it and had to order it. Ok so what's a couple more days (it took a week to get them there to start). Well days go by, still no word. I called again (no chance for them to call me), they say part comes in but even when it comes in, they're booked out a week to put in the part!! I begged and they finally work me into the schedule (total time to replace part less than 10 min). So two weeks later it's finally fixed, and paid full price. Seems that the actual repairman is good, but management/scheduling has major issues. Next time I will try someone else...

This company absolutely sucks. It's the second time I've tried them in the last couple of years,…read moreand both times the message asks me to leave a bunch of detailed information, but of course I did, but the punchline is: they NEVER call back -either time. What a bunch of losers.

Wow! This is Nothing like when Todd owned it and it was Todd's Appliance, they were Great! AJ…read morewas rude and volatile . Service is non existent! I would Never enlist their services...

Don't call you back, don't show up, have a warranty policy and the…read moredon't even respond or comfirm and they don't even have a Valid Phone # to call nore does the one you get from the Warranty co have the Name of the Company Jennifer said Mike the owner is Really good and yet he never even shows up or calls when they say they will IF . you ever get Her to answer the phone, been calling 2 days now and no one answers DO NO USE THEM !!

I requested service on my clothes dryer on a Tuesday. On Wed., the repairman came out and…read morediagnosed the problem as the heater unit. He wanted 45.00 for the part he said but I only had 60 dollars so he said he would apply the rest to the repair, and order the part which should be in on Friday or Monday. Friday came and went, then Monday without so much as a call. On Tuesday I called twice, the first time leaving a message, and the second time another message. Never got a call back. The next day I got a call from a lady who said they could get a repair man out on Thur. to evaluate our problem. I told her that their repairman had already evaluated the problem and I had given him 60.00 in cash to order the part that was to come in on last Friday or Monday. She apologized for the error and after taking some time said that the part would be in on Thursday. I said I felt that no one had ordered the part and they were just now doing so and I thought to cancel the order all together. At that point I asked her what day they ordered the part, and the line dropped. I called right back and got voicemail. Later I received a call from a man who said that he was the acting manager and that the owners were away and they had taken a lot of the records with them. He had no idea about anything, didn't not know when the part had been ordered so I told him to cancel my order. He asked why I had given the tech. 60 dollars and I said I didn't have change so it was to go for the part. He said the service call is 45 anyway and I wouldn't get that back. No problem, I said to just send me a check for the 15.00. Been over a week. No check. Now here's the kicker. This week I had more time and I downloaded the manual for the dryer. we took the back off to check the fuses, as prescribed. The first thing we noticed was that a wire was off the terminal from on of the fuses. We then took off the two fuses and checked them. All good. Put the wires back on, including the one that was off, and what do you know, our dryer now works just fine. I am going on every site I can find and tell this story.