Great place, friendly staff, good food, the memory care is not so good but works. More room for…read moreimprovement

Staff is amazing. Director and Director of Medical are horrific. They have no compassion. They…read moreare not truthful. Communication is awful and the facility is antiquated with their system. They still use fax as a means of communication, even with Hospice. I was asked by the above Directors to post date a document that should have been signed the day my dad passed. It was done 12 days later. It delayed the process. They just don't care. Those 2 should not be caring for elderly. I have reported them to the state and will continue to do so until I have a response.

Beautiful facility. Well run. Thinking of retiring in Scottsdale and was very impressed.read more

LOVE THIS PLACE!! My dad Rick stayed here after my mom passed and he was so welcomed and I felt…read morelike he was in such good hands. It's independent living but they felt more like assisted living and that is what he needed. They communicated well with me and took such good care of him. I absolutely adore everyone who works there and would recommend Tuscany to anyone looking for a place for a loved one. They are so wonderful and caring :) And a bonus is the food - it is absolutely amazing!!!

Excellent in every way. Lovely people are in charge in a beautiful, safe, landscaped home. I am…read moreimpressed by the attention to detail, food and personal care.

My sister and I both feel so grateful as if God helped us find this special home for our mom…read more Steve, Ema and their staff of care givers are wonderful caring people that have made us feel very comfortable. Our mom feels welcome and part of their family. They have a beautiful large home in a nice neighborhood that is very well maintained. We can't praise them enough.

Eduard has been such a life saver with my dad. I have recently had to get my dad out of a bad…read moreassisted living situation and rehab facility and Eduard has been so helpful and kind. We are very happy with Serenity and the people that work there.

Our father had suffered neglect in another state due to a broken hip and when we got him out here…read morefrom the East coast he bounced from hospital to rehab and back again. Then we almost lost him due to a medical emergency. That said, Edward and his fantastic team of aids at Serenity stepped up in a big way working with Hospice of the Valley. The staff is small and so is the facility but the rooms are beautiful with private bathrooms and no bedsores on anyone. They cook homemade meals in a large kitchen where they also interact with the residents. Rachel, Avia and Angel are wonderful with the residents, checking on them, engaging with them in a kind way and laughing. If you like a smaller facility with quality care (maximum 10 residents) then this is it. Our father is now off of end of life hospice and onto regular hospice and it speaks to the care and tlc they give. This facility doesn't have the bells and whistles of the bigger ones but it has cleanliness, caring and interaction. The beds are always made, the residents are always clean and it has a sense of family. The views out of the windows are beautiful and there's a lovely terrace with dining and a putting green when the weather is cooler. I've seen a lot of nursing homes, assisted living facilities and community care homes and this is one of the best.

My wife has been at this facility for 9 months. She has received nothing but outstanding care from…read moreevery one of her Caregivers. The Memory Care Unit manager is outstanding and stays directly involved in every facet of her care. She receives weekly welfare checks from Hospice of the Valley and I am provided personal info on her condition and vital signs after those visits. I couldn't be more comfortable with my precious wife being cared for by Sunrise of Scottsdale.

AMZING attentive, caring, and warm staff. Empathetic, patient, informed. Genuine and loving…read morecommunity. Mom could not be in better hands. Truly home for mom. Peace of mind for family. 5 Stars all the way.

My dad has been living here for about two years now. He is 93. He only lasted two weeks in the…read moreplace he lived prior to this before their poor care put him in the hospital and I was forced to move him. I was very careful before moving him again and we looked at a lot of places. Scottsdale North (SN) came highly recommended by the placement agency we were working with. Simon, the owner of SN, is a saint. He is extremely patient and caring and puts up with a lot from my cranky dad. His care givers are very nice and attentive. Matt, who used to be full-time but is now only there on Saturdays, is the most thoughtful caring person you could imagine. My dad was very lucky to have Matt looking after him. My dad needs to be closely monitored for diet and water consumption due to congestive heart failure. I credit Simon with being the reason my dad is still alive. My dad moans and groans about his diet and water restrictions but he is not ready to die and their care is keeping him alive. He has not been in the hospital for over a year now, which is a record for him in the past 3-4 years. The SN house is like a mansion and is very nice. There are a maximum of ten residents. The food quality is good but there are times that my dad will say he did not like what was being served and skip the meal. My dad complains about the food but he also complains when I used to take him to Fleming's or Houston's. There have only been a few times where I had to ask them to "elevate their game", but I can partially attribute that to the difficulty in dealing with my dad. In those cases they were understanding and responsive. This is a very tough job that requires a huge amount of patience and caring and they do fulfill that requirement well. There are less expensive options but they do not compare to SN. If this place is in your budget range, I can highly recommend it.

From the owner: Specializing in all levels of care, including end of life with the aid of hospice. With…read morepersonalized care packages starting at $5500, our luxurious rooms don't last for long. Call us or visit us on-line or in-person to schedule your complementary, no obligations tour and consultation. Space is limited, so call us today, and let us welcome you to your new home and standard of living!

2nd Review. Took apartment at Acoya Troon approx 6 months ago. (back and forth to the old house…read morefor about 3 months). Lots of stuff to dispose of and store. They allowed me to make some changes and put in new white carpeting. Love it!! I am still adjusting a bit, but have met so many special, quality people here! If I don't have a great social life...it will be my fault. The facilities are lovely...wonderful views from every angle. I look directly at Pinnacle Peak, through large mullioned patio doors. Love it every day! I'm not into dining out 3 meals a day...but there is the opportunity to do so. Very pretty dining room overlooking the central courtyard...and a Deli with a variety of soups, salads, sandwiches, fresh fruit. And a friendly bar for anyone wishing to have a cocktail and watch the ball games..or whatever. Also...if I decide to dine in, a hot meal of my choice will be delivered to my beautiful apartment. Happy Hour every Wednesday at the bar, with live music. Some impressive dancing going on and sing-along. We've had a few hitches with chefs and staff lately, but I know it will work itself out. Food selections might need a second look...but there are many choices. It's a New Year and I am having a new life experience. My old and Very Dear friend, Jess Stearn, would remind me to think positively and with sensitivity

The care was excellent but I am sorry to say the security is poor. My mother lived there for a…read moreyear or so but when she went to the hospital then to rehab for 2 months she returned and she had 200 hundred dollars worth of jewelry that was taken from her apartment when she was in the hospitaI I have tried to get help from their insurance company but they said we don't know if her jewelry was stolen from her apartment My advice is if you move a loved one in Please by a safe. my mother wasn't the first person to be a victim of theft from Acoya Troon in Scottsdale Az.

It's a beautiful facility, nice people... However, once you pay and should your loved one enter a…read morehospital and rehab and not yet been an actual resident, they will give away their apartment (i.e. rent it to someone else) even though you have been told the apartment is now theirs and they try to move them to their other facility and not offer a refund. When dealing with the elderly it's important to choose a place that you hope they will feel comfortable. Their facility at Mayo is not that as if you end up in Memory Care you will be forced to look at a parking lot. Is this what our family members worked so hard for all of their lives? Find another facility everyone.

Acoya Shea has been a wonderful transition spot for my mom over the last couple of months…read more.. We were impressed with it from our initial tour. The staff have always been friendly and helpful and the residents genuinely love living here. There is a variety of daily activities for those that want to participate, quality food onsite (all meals included), and plenty of additional amenities that help make living here super convenient. It's also a great location just east of Scottsdale on Shea. The apartments themselves are a great size and the entire facility is clean and vibrant. I'm not sure if this will be "home" for the long term for my mom, but it has been perfect for the time being.

My friend and her husband recently moved into Acoya Shea. I didn't even realize that this…read moreretirement/assisted living facility was even at this location (across from Butterfield's restaurant, near Shea and Scottsdale) because it's such a new property. Yesterday, I went to visit them and have lunch with them at their facility's restaurant. From the moment I walked in, I marveled at how new and beautiful everything looked. There was even a slight smell of fresh paint to add to the newness. The decor in the lobby was gorgeous and upscale, with high ceilings, inventive light fixtures, and lots of seating. The restaurant offers sit-down service. They have daily specials and a soup of the day. They had a good variety of sandwiches, salads, soups, and desserts for lunch. The brownie was my favorite part of the meal. It was decadent! This facility allows for small pets. There is a dog run area outside. There's also a heated pool and a gorgeous seating area outside with a large television mounted on the wall. My friend showed me the activity schedule. They offer many fitness and enrichment classes, such as art classes in the art studio. There are also bridge, rummikub, and mahjong groups that meet on a regular basis. This facility is not yet at 100% capacity. I would definitely recommend booking a tour if you are in the market for retirement living, assisted living, or memory care.

First of all, the Auberge at Scottsdale's online marketing materials, social media outlets and on…read moresite presentation materials describe the Auberge as an assisted living and memory care community. We moved my mother into her (apartment) room on September 30th. It became clear immediately that she was the only assisted living resident in the entire place and all other residents were memory care. When touring other communites that offer both memory care and assisted living they are seperate. Memory Care is typically a locked down unit as the residents can become combative. We felt that the marketing material and the presentation was a misrepresentation of their current operating model. We had an in home medical evaluation mom prior to signing a lease. We were asked if she had a dementia or Alzhiemer's diagnosis. I stated no, her diagnosis is malnutriton. We were told that was not a problem as they were both memory care and assisted living. Our mom is bed bound. We were told and it is printed in the handbook that each room is equipped with a bedside emergency call button and a land line phone hook up. NOT TRUE!! the call button is a the entrance and bathroom. There is no phone hook up available!! Mom had many unwanted visitors who wandered in to her room. She had no way to call for help. They touched her belongings, used her bathroom and touched her. She couldn't call for help or reach emergency contacts! DO NOT PLACE A LOVED ONE AT THE AUBERGE. THEY ARE LIARS AND ONLY IN IT FOR THE MONEY. THEY PREY ON THE VULNERABLE.

From the owner: At Auberge at Scottsdale, residents enjoy an active, engaging lifestyle that promotes wellness and…read moreindependence. It is our goal to keep our residents linked to resources and opportunities that will fulfill their needs and interests in the Scottsdale area. Residents have many opportunities to participate in a variety of life enriching activities and events designed to stimulate the mind, body and soul. From cocktail-hour gatherings where you can learn about the nuances of a good Pinot Noir, to a discussion of the latest best seller in our Life-Long Learning series, to exploring new ways to stay healthy in a fitness class...expect the unexpected. Auberge at Scottsdale includes a specially designed neighborhood to serve the special needs of individuals living with Alzheimer's disease, dementia and other forms of memory loss. Every day we make it a goal to go above and beyond to enrich the lives of our residents. With our Life Enrichment program, a Montessori-inspired philosophy for care, we create a specialized, life-enriching environment that affords each individual maximum self-expression. The staff is committed to delivering a quality of care that meets the resident's physical, social, spiritual and emotional needs. Our talented team of dedicated and caring staff are there when you need them. It can be different...let us show you how.