Office staff have been very unhelpful while trying to schedule PT appointments. They aren't…read moreresponsive to voice mails and refuse to check to see if they received the referral unless it has been 3-4 business days. I haven't received treatment yet but if it wasn't for the fact it's the only location nearby covered by my insurance, I would be going elsewhere. Update: they cancelled my appointment the day of saying they need something different from the specialist referral but have not responded to let me know what is specially missing from the referral. I give up and am not going to go there for PT, I will do it on my own.

Beware of delayed billing from this company. I had treatment over 3 years ago and according to all…read moremy bills, I was completely paid up. 3 years after treatment they are sending me bills claiming I owe hundreds of dollars that they claim insurance is not covering. How did they not know this 3 years ago when I was being treated and paid my portion every visit? Seems like fraudulent billing may be happening. Buyer beware.

My adult son goes to Mark to address ADHD challenges It's only the first session and so far so…read moregood. Mark was able to explain how the ADHD brain works hence the challenges. We will keep going to see if it helps my son.

Mark & Olga are wonderful- Mark really connected with my…read moreson. He uses his interest to really engage him in the process. I saw improvement in my son's motor skills, mind body awareness & connection, balance and regulation. We have going through multiple rounds of sessions and will continue to go.

Billing is a nightmare…read more My husband came here for several months for back pain. I went twice for pregnancy related piriformis pain. The physical therapists we saw were great. The problem lies in their billing practices and difficulty paying your bills. My husband never received billing statements after the visits and he tried contacting the billing department multiple times to get a statement so he could pay. Eventually, we received paper statements in the mail with a link to pay online. Entering statement ID # or account # from the statement on the website led to dead ends (no account found). We tried looking up accounts by our demographics etc and nothing came up. When we tried calling the billing department phone # listed to get the "correct" statement ID in order to make a payment, the tele reps were absolutely useless. It took my husband at least 4 phone calls, receiving different statement ID #s each time, none of which worked when we tried to pay online. We were told after other phone calls that they would mail us the statements with corrected information--which we never received. Eventually he was able to get the correct statement ID #s and pay for the visits by calling for what seemed like the millionth time. Months later, he received paper statements trying to charge him $2300 for two visits (our specialist copay is $50 per visit) that he had already paid for. We called billing again and were told the bills would be put "on hold." A year later, he received more paper statements in the mail for those same already paid visits, again for $2300. I'm still dealing with trying to pay for my visits, and just received notice that I was sent to a debt collector for two visit copays, a balance of $100. Just... don't even bother with this place.

Fantastic care at Sequoia PT. Receptionist are all friendly and efficient. Loved my therapist Naomi…read moreChen. Highly recommend. They take insurance when many other places do not. You do need a doctor's referral though.

Excellent staff. The kitchen welcomes suggestions. For example, I asked for extra salt and pepper,…read moreand they included it with my meals going forward. If you don't like what is on the menu today, you can ask for a substitute. There are RNs and CNAs 24 x 7. There are two, sunny patios. So you don't need to hang out in your room. They have a large staff of physical therapists and occupational therapists, so every patient can receive therapy every day. As is usually the case, half the staff are Filipinos, but there are also staff from Indonesia, Nigeria, Mexico, Malta, Fiji, Lithuania, China and the Caribbean. One individual was even born in California!

I am writing to share my sincere appreciation for the exceptional care and environment at Belmont…read moreHealth Care. It has been a pleasure to observe the wonderful sense of community and family that defines your facility. The dedication of the entire staff--from the administration and nursing teams to physical therapy, wound care--is truly evident. I particularly want to highlight the CNAs for their amazing work, and nurses ,as well as the medical staff for maintaining the excellent communication that contributes to the high quality of service. I also want to commend the Facilities Department for their instrumental work in preparing patient rooms and following up on specific needs. Naresh has been particularly attentive to my mother's requirements and has become my primary point of contact for assistance.He is prompt and our go to person.Additionally, I would like to recognize in facilities Roberto and Louis for their attentive and professional support , as well as the laundry service team and housekeeping staff who keep facility very clean and pristeen. Thank you to everyone at Belmont Health Care for your hard work and commitment to creating such a welcoming and professional atmosphere for patients and their families. I want to also mention Jonathan in dietary he's always attentive to to Mom's dietary needs and will modify the menu for her if needed

My husband was living in home care for almost three months. Excellent PT, OT and bedside care…read more Clean and professional care 24 hrs. We even enjoyed daily activities. We are grateful

Very sweet care and great service. The nurse was very nice…read moreand concerned. Always on time and good with contact.

They take insurance which is great but my physical therapist injured me and encouraged me to keep…read moredoing the treatment even though it was making me worse. When I spoke with my massage therapist and osteopath about the exercises she had me do, they said they didn't make sense given my issues. I asked her to call my physical therapist where I used to live to find out what she did. That never happened over the course of a month. She did speak to my pelvic floor Physcial therapist but then said she wanted to have me do exercises I know the pelvic floor pt doesn't allow me to do yet. It is like she came up with a sense very quickly of my problem and a treatment plan without looking much at my records or consulting with the rest of my team. My case is very complex, and she didn't take that into consideration. I became worse over time except when seeing someone else who said my issue was something else and gave different treatment. Pt was resistant though and wouldn't alter course. Also my sunglasses were stollen by the tech. I had them when I came in, and then after I did stim and heat, they were gone. The tech asked if they were "expensive." Seriously!?!? If your issue is simple and you need a place that takes insurance, they can probably help you. But they certainly didn't me.

I had a labrum tear in my shoulder repaired, and to describe the condition as 'uncomfortable' after…read morefour weeks would be a tremendous understatement. I picked Physiotherapy Associates (I think they their name is also BAK) because of proximity, but perhaps I was lucky because I can't recommend the care I received higher. They have a clean, open office with a lot of room. They've recently done some remodeling and it added to the space. The equipment was in good shape, and they have a changing room if you need it. Ryan Napeek was my therapist, and Frank and Zack helped with the exercises. Ryan was always on time, was thorough in preparing for my sessions, and was careful to follow the surgeon's instructions. Everyone will tell you PT stands for 'pain and torture', and it does hurt a bit, but honestly not as much as everyone said it would. Ryan made sure to monitor my progress and not do anything that would potentially damage the repair. He was incremental and careful during range of motion exercises, and not to mention a lot of fun to talk to (which helps when you need something to take your mind off of your current activity). Frank and Zack make sure you do your exercises, and they are nice about it. The electric stimulation machine is pretty cool, I used it for the first couple of visits but after a while you don't need it. I just had my four month follow up, and the surgeon said, 'I can tell you now, but after your surgery I didn't expect you to recover as well as you did; the tear in your labrum was quite serious.' Kind of a shock to hear that, but as my range of motion is 90% with signs of getting better, I can only assume it was largely because of the quality of the surgeon, but also because of the quality of the physical therapy.

Agility is top notch for senior care. They are professional and are recommended for compassionate…read moreand thorough service..

Agiliti has the worst management is have ever worked under. They scam customers out of thousands of…read moredollars through shoddy repairs and loaners. They blame customers for already damaged loaners, charging them for repairs to their OWN equipment! Once I found out, I was fired two weeks later and denied unemployment.