Josue was terrific. Very professional and personable! He diagnosed the problem with the fridge,…read moreordered the part, and was back to finish the repair a week later, as promised. JennAir referred me to a different company which they use for repairs - Goodman Home Solutions. A complete waste of time and money. Their Technician misdiagnosed the problem and caused us to lose time and money. Should have called Aurora first! Lesson learned. Thank You, Josue.

This refrigerator repair company clearly does not value your time--or your business. They showed up…read morelate to the appointment with no call or notification, which was already frustrating. Once the technician finally arrived, things only got worse. He actually asked to borrow a tool from me, spent a lot of time on his phone trying to figure things out, and even had to call another tech for help. After all that, he gave me a guess about why my freezer wasn't working, while also trying to redirect me by saying my refrigerator might still be under warranty and that I should contact them instead. That's something that should have been clarified before the appointment, not after wasting my time. Now, four days later, my freezer is still not working. The part hasn't even been ordered, and I've been told yet another technician needs to come out. To make matters worse, they've given me another vague 4-5 hour window to wait around for them. Overall, this has been an incredibly frustrating and time-wasting experience. Poor communication, lack of preparation, and zero sense of urgency. I would not recommend this company to anyone.

I have a number of rental properties in addition to my own home and Bill from Platinum Appliance…read moreServices is a master technician with a wide set of knowledge across all appliance brands. The service is always completed in a timely manner and I have yet to ever have a call back, Pricing is always fare.

2 days after scheduling service online they called and said they didn't service our community. They…read morehad our address when I scheduled appointment. 2 days wasted in getting another repair company.

Do not use. Will charge service call fee, say he is ordering parts, then never answer again. Total…read morescam.

My one year old plus 2 weeks Whirlpool dishwasher wouldnt turn on. I called this morning at 9:00…read moreAM and he got here by 10:00, fixed my electrical problem in 20 minutes and now I am preparing to use real china on Thanksgiving Day rather than paper plates. He was clean, knowledgeable, been in the business for years and very nice. I am going to recommend him to all my friends--just the kind of guy you want a repairman to be. GOOD PRICES ALSO

Now I know why only 3 stars, no integrity. Came out and supposedly repaired my Whirlpool washer…read moreleft saying if there was a problem let him know. A month later having same problem called and had conversation regarding perhaps needing to replace the part, said he'd check into cost and be back in touch. Haven't heard a word even after multiple messages. Be aware

I cannot believe that I fell for their scam! I called them out to repair my dishwasher and after…read morespending over $500 for 'small fixes' that they said would solve the problem, my dishwasher is still having issues. STAY AWAY from this scam company!

This is the best appliance company on the entire island. Kind, efficient, priced fairly and…read moreexcellent service.

Terrible service. Charged us $140 to come a check our our wine cooler. Said it would cost $2000 to…read morerepair!! That's more than we paid for it new! Couldn't even tell us what was wrong! Total rip-off. DO NOT USE THEM!!!!

I brought my vacuum in this past Wednesday for diagnosis. Within 5 minutes, he had the vacuum taken…read moreapart and showed me what the problem was. I agreed to have him repair it for $75.. I picked it up today, (Friday), fully repaired, and he charged me less than what I was quoted! Excellent customer service, cannot recommend this business highly enough! Wish more people conducted their business this way. Thank you!

From the owner: Since 1998 Vac Attack of Bluffton has provided quality vacuums to the low country area. We pride…read moreourselves on being locally owned and operated. While you can go to big box stores, our associates will provide you with customer service and care that is personal to you. Not only do we carry some of the top vacuum brands on the market, we also carry a large selection of cleaning products and accessories to keep your home or business fresh and clean.

What a super nice guy. Mr. Burrows, has fixed…read moreMy refrigerator , oven and, Dishwasher.all kitchen aid. Stop guessing and call a professional. Thanks again

He came out to replace the gasket on my refrigerator. It took longer than he expected and he…read morecomplained that his fingers were sore from trying to install it. As a result, the freezer does not seal tightly and ice builds up on the top of the inside. He's a very personable guy, but I'm not happy with his work.

My Whirlpool dryer would not start. I texted Matt with a photo of the model/sn…read more The digital code displayed on the dryer was not properly addressed in the user manual, but Matt texted me back with what to do and it worked ! He did not have to come to do anything! Thanks so much. Now I know what to do when it happens again! You are a 'keeper' Carolyn K. Elgin

Friendly , on time, good price, Highly recommend…read more He come and assessed the problem ordered the part and come back and installed He give us options on how to pay and other options based on quality and price On time, honest, transparent

I highly recommend Bluffton Appliance Repair. The burners…read moreon our induction range threw an error code and we had another company come to service it. They informed us the part needed would cost several hundred dollars and it would take approximately a week for them to receive it. Almost three months later, they said the part had been drop shipped but they still had not received it and they would let us know as soon as they did. We instead contacted Bluffton Appliance Repair. Within 5 minutes the technician discovered that the problem was that one of the electronic boards wasn't plugged in all the way and that no parts were needed. Bluffton Appliance Repair saved us several hundred dollars and fixed the problem immediately.

I just paid these guys $95 for nothing. I have a corner broken off my cooktop. When I called,…read morethey asked for the model number. I had forgotten to get that from my husband. But the person I spoke to ( Craig) assured me charge would be the same if they came to my house and got the model number or if my husband told them the model number. So for convenience sake I said ok come look at it. A guy came and took the same picture my husband did with his phone. And said, "That'll be $95 for today. We'll be in touch with the cost of replacing the cooktop". Shocked, I told him I wanted to speak with his employer. Craig spoke to me disrespectfully,not like a customer he wanted to do business with. More like a surly teen talks to his mom. He claimed to have explained this on the phone (news to me) and that this is a completely normal way to do business. Craig said it is what plumbers do. I am in my fifties. I've used many plumbers and other repairmen through the years. But I have never been billed for someone driving 15 minutes and taking a cel phone pic. I have only paid once things were fixed, not for a snapshot. I would rather lose $95 and have a broken cooktop than deal with this sort of business again.