Had them remove tint that came with my car…read more Reasonable price, nice people and easy. If I add tint back or need a wrap, I know where I am going.

Spoke to David about scheduling my appointment, gave me an honest and reasonable price for my…read moreAcura. My car came out looking phenomenal and would entrust them with my other vehicles. Thank you David and Oscar, will definitely be going back again in the future!

I used Shaun for the rear window on a Toyota Tundra CrewCab and I'll absolutely use Shaun & Titan…read moreagain without hesitation. Professional and clearly took the time to go over the details, make sure everything was perfect, and I didn't have any questions. Bonus was getting to hear about some of the crazy car collections he's seen over the years.

Very professional job with great attention to detail. Used twice, and would again for any glass…read morereplacement.

Melrose Glass is terrible. I needed a mirror on a custom bathroom vanity replaced. Simple,…read morestraightforward - nope not for Melrose Glass Company. First, they lost my piece for over three months. I finally showed up in person and it was found - minus the custom screws needed to put it back as it was intended. Undaunted I proceeded to try replacement screws and promptly cracked the $80 plus 13 x 17 or whether mirror they had installed. So I'm now down $80 plus $600 in refunds to unhappy guests at my AirBnb. We are now into moth 12 from the date I first dropped it off and the apparently lost it again. Do not make the same mistake I made. Do no give them your business.

Best place in town!! They really know how to take of their customers. Highly recommendread more

We were shocked to find that a reckless bicyclist had slammed into our parked car, smashing the…read morerear window. Safelight said that they could come in four days. Rich arrived at our address in Cambridge in about an hour. His work was professional, efficient, and friendly. He cleaned the shattered glass that was everywhere. We were delighted and would recommend him without reservation.

Thank you Rich,you are the best. I'm very happy for the job…read morethat The A&R Glass company did for me . Rich was very helpful and professional, he came in on time, he did such a good job that I also gave him another job. I for sure will recommend him to my friends and neighbors.

Highly recommend SoReal Sound! I needed the screen replaced in my Jeep Cherokee and called and…read morespoke with Steve. He told me they did not carry the screens, however recommend Cuescreens where previous customers had good experiences. Once I received the screen I was able to schedule an appointment quickly for installation. SoReal did an amazing job and had the car back to us within two hours. Great price, great service, customer service is fantastic! Highly, highly recommend!!!

Steve owner is a very nice guy! There work is done correctly…read more But some what over priced I was okay with the add ons and paying twice as another shop.what I did not like is I got charged 144.00 for a hour to install a 2wire license plate light. That u pushes throw a cut out hole on metal bumper about 1 inch round hole which these little prongs hold in the hole Which the auto body shop installed a week or so before I was told the auto body shop super glued the wire to the metal. I don't care what they did! It's two wires it never should have cost that much in my option. So I ask for a break and it was a no! One more thing was @ 144 a hour then there 10 percent for shop expenses on each completion job it turn out to be about 166 a hour. Some what price yee! So beware. Nice persons work there.

Scheduled a windshield replacement 4 days ago. They gave me a 5 hour window between 12-5pm for…read morearrival. I get a call at 1:20 saying that because its raining they cannot do the install. It started raining at 6am. They should either cancel ahead of time or be setup to arrive with a canopy if the job requires a completely dry day. I offered to put the car under a tree, and the tech said nah. He just didn't feel like doing his job in the elements. Don't offer the service if you cannot deliver. If you know the starts out inclement do not wait until afternoon to make the call to say I cant do it, and then when I complain come back with BS like I'm sorry you feel that way. Another big business that could care less about customer service because they are too busy to care. I will never use Safelite. Typical corporate response Never doing business with Safelite

I have never dealt with a company so disorganized and dismissive in my life. Safelite had me…read morewaiting literally all day for an appointment, with zero communication. After four hours of waiting, I finally called them, only to find out they had canceled my appointment without telling me. No text, no call, nothing. So now I'm sitting here with a cracked windshield that could've been fixed today, and they tell me I have to come in instead. The lack of professionalism is unbelievable. To make matters worse, the representative I spoke with, Kathy (978-313-1039) , was condescending, unhelpful, and made it very clear she did not care whatsoever about the inconvenience their screw-up caused. Not an apology, not an ounce of accountability, just attitude. Safelite wasted my time, gave me no updates, canceled without notice, and then added insult to injury with lousy customer service. I will never use this company again and wouldn't recommend them to anyone unless they enjoy being ignored, inconvenienced, and spoken to like a burden.

We got a rock in the windshield for our VW ID.4 driving down I-93, and it was clearly going to be…read moretoo big to repair. I've read online that it can be hard to get the replacement windshield for this vehicle, or that you end up having to go to the dealer to do the work. But my insurance company made it two clicks to get an appointment a few days later at Safelite and I figured that I might as well try it before having to go to the dealer and submitting paperwork for a reimbursement. When we showed up at around 9am a few days later, they had the replacement glass and the tech working on it (Nevin) not only had it ready in a few hours (complete with calibration), but even managed to move the inspection sticker from the old windshield to the new windshield. It was honestly painless, which seems like it's always never the case when it comes to car stuff these days.

I would recommend going to any other auto glass replacement provider over this shop in Wakefield. I…read morehad two appointments cancelled on me in the same week - with both cancelled the day of the scheduled service and one after I had dropped the car off at 6am. The store manager was unhelpful and unwilling to look for solutions. Safelite Corporate tried to get involved and he was unwilling to work with them either. After my experience, I read the other reviews and saw that cancelled appointments and poor customer service is what this particular branch is know for. Bring your business elsewhere.