Scheduled a windshield replacement 4 days ago. They gave me a 5 hour window between 12-5pm for…read morearrival. I get a call at 1:20 saying that because its raining they cannot do the install. It started raining at 6am. They should either cancel ahead of time or be setup to arrive with a canopy if the job requires a completely dry day. I offered to put the car under a tree, and the tech said nah. He just didn't feel like doing his job in the elements. Don't offer the service if you cannot deliver. If you know the starts out inclement do not wait until afternoon to make the call to say I cant do it, and then when I complain come back with BS like I'm sorry you feel that way. Another big business that could care less about customer service because they are too busy to care. I will never use Safelite. Typical corporate response Never doing business with Safelite

I have never dealt with a company so disorganized and dismissive in my life. Safelite had me…read morewaiting literally all day for an appointment, with zero communication. After four hours of waiting, I finally called them, only to find out they had canceled my appointment without telling me. No text, no call, nothing. So now I'm sitting here with a cracked windshield that could've been fixed today, and they tell me I have to come in instead. The lack of professionalism is unbelievable. To make matters worse, the representative I spoke with, Kathy (978-313-1039) , was condescending, unhelpful, and made it very clear she did not care whatsoever about the inconvenience their screw-up caused. Not an apology, not an ounce of accountability, just attitude. Safelite wasted my time, gave me no updates, canceled without notice, and then added insult to injury with lousy customer service. I will never use this company again and wouldn't recommend them to anyone unless they enjoy being ignored, inconvenienced, and spoken to like a burden.

We were shocked to find that a reckless bicyclist had slammed into our parked car, smashing the…read morerear window. Safelight said that they could come in four days. Rich arrived at our address in Cambridge in about an hour. His work was professional, efficient, and friendly. He cleaned the shattered glass that was everywhere. We were delighted and would recommend him without reservation.

Thank you Rich,you are the best. I'm very happy for the job…read morethat The A&R Glass company did for me . Rich was very helpful and professional, he came in on time, he did such a good job that I also gave him another job. I for sure will recommend him to my friends and neighbors.

The service that I requested on a small glass top table was perfect. The quality of the glass was…read moreexcellent. It was a great value. Can't beat it!!! Thanks again, Frank DelTergo Stoneham P.D.

I have an antique bedroom set originally purchased for my mother in the 1920's. The mirror glass…read morehad been broken but Woburn Glass and Mirror replaced the glass and it is perfect! I checked several other companies and the price was very competitive. I am so very happy and the folks that work there are the best. Super friendly and helpful!

I only gave them one star because the app made me choose a star. Otherwise, they'd get nothing…read more Made an appointment online to get my cars windshield replaced. Received a confirmation for Monday after between 12-5. At 3:30, I checked my confirmation online because it had been getting late. Surprisingly, the company changed my appointment to Wednesday...WITHOUT CONTACTING ME TO CONFIRM. When I called the woman I spoke with kept trying to call the different departments to figure out why it was changed but she "just didn't have an answer for me". She asked if they could do it Wednesday. Sorry JN, people gotta work and I've already lost a half a days pay for YOUR ERROR. All set with this company. Changes your appointments at their discretion and they don't let you know at all. Way to run a business!

Tried calling JNP to replace my windshield for the second time in about eight months (I log a lot…read moreof highway miles). After ten minutes on hold I called someone else, and I am very glad I did. The hold time is not the problem though, that's just me being impatient. The problem was when the new guy replaced my glass, he pointed out what a crappy job JNP did a few months earlier. They didn't seal it properly which allowed rust to form on the inside, they scratched my paint, and they used lesser quality glass. He explained to me that their business model is based on cheap labor working quickly and how long the average person owns a car vs how long before the problems in their shoddy repair work becomes apparent. Avoid.

These guys are FABULOUS! From Tammy who patiently talked me down after my new-to-me car had a HUGE…read morecrack in the windshield , to Anthony who came to my home, these folks are consummate professionals! Another came out, right on time, and told me that because it was raining, the seal wouldn't set properly... we agreed he'd call in an hour and IF the rain had stopped, he'd come back... 45 min later he called to say he was in his way! In the 2 hour window of " dry weather", Anthony replaced the windshield, restored all my various stickers/EZ Pass, and had completely cleaned up and gone by the time I got home.... There's no one else I'd trust with replacement of my auto glass! Thanks Anthony, and Tammy- and kudos to JN Philips for hiring such wonderful staff!!

JN assessed my cracked windshield, gave an estimate and offered to replace it on the spot, plus…read morehandle the insurance paperwork. When complete, they returned the vehicle cleaner than before and with all the stickers expertly transplanted.

Had them remove tint that came with my car…read more Reasonable price, nice people and easy. If I add tint back or need a wrap, I know where I am going.

Spoke to David about scheduling my appointment, gave me an honest and reasonable price for my…read moreAcura. My car came out looking phenomenal and would entrust them with my other vehicles. Thank you David and Oscar, will definitely be going back again in the future!

Heard via a friend that they'd be cheaper than local sources for a glass shower enclosure. Wow --…read morewere they ever!! Installed my shower glass and working just fine. Recently the rubber strip at the bottom of the door broke and they showed up to fix it - a bit off schedule but it worked out.

The worst. Run away. Unless you like paying for poor work that is left to you to fix…read more They were on a job and hired by my contractor. Some of the work needed to be corrected. Phone calls went unreturned. We were ignored. Never fixed the problem. After a while person answering the phone decided rudeness was the best policy. Would have sued, but spouse said to let it go.