Brett Reighard came to our home this morning and made a very convincing sales presentation. We…read moreespecially liked the way he addressed our concerns and covered all aspects of a major purchase. Mr. Reighard sold us on the quality and beauty of the door we were considering and although I had not planned to make a purchase today we did buy the Pella door. We are replacing a Pella door that has seen 30 years of hard use. The price was almost half of what I was quoted by a major competitor we think it's an outstanding value.

I am not a person who normally complains a lot, but our experience with Pella was infuriating…read more They sold us 5 new windows and aluminum wrap on those and 3 existing windows. The installers were nice, but they did an incredibly shoddy job on the wrap, with pieces buckling and hanging long past the edges and/or partially split. Each of the 8 wraps had issues, many had multiple issues, and some were large enough that you could see it from a significant distance. We pointed it out to the sub and they tried to claim it was supposed to be like that and would let the water run off, which even if it was true wouldn't make sense since they had a couple that didn't stick out on one side! We are getting our siding done and the measurer for that project happened to come the next day and confirmed it was poorly done and would prevent them from installing the new J channels flush to the windows. The person I spoke to at Pella later and the person the subcontract managing the install both saw pictures and at least acknowledged it was badly done. The Pella measurer did a lead test and told me it was negative. I thought that was surprising since our house was built in 1941, and told him so, but figured it was possible. When the sub came to do the install they had a positive test and said they would do lead safe practices, but that didn't happen - they did nothing to contain the risk of dust entering the inside of our house - no plastic, but they later lied and claimed they did to Pella. They even told Pella that they put up a lead hazard sign, which is also a total lie and was easy enough for us to get confirmation from our neighbors, other contractors doing separate work on our house, and my own eyes, as I was present for some of the work. The measurer also did a poor job as they had to add stops on some of the windows to plug the gaps in the difference in the size from the order. Pella originally sold us new basement windows only for the measurer to come out later and say the salesperson never should have sold us them and installation wasn't possible. So we had to redo that contract and find a new company to do the basement windows. We went with Pella, knowing we were paying more than we would with other contractors who even install Pella windows themselves, because we expected quality service. I got a call from the person whom Pella subcontracts managing the install and she was nice but wanted to have the same subcontractor come out to redo the work. I was hesitant given the initial shoddy quality but agreed. I asked about the lead and she explained that wasn't her area but said she would have a manager at Pella call me (I guess they weren't going to?). I got a call from Mike Nelson at Pella, who never apologized and just said they would make it right by having the people come out to redo it. When I asked about the lead he said the installers indicated they followed lead safe practices, including putting up plastic and a lead hazard sign. At that point I got upset because I knew it was a bold faced lie. I just want my money back on the wraps and get someone else to do the work because I do not trust those subcontractors. Supposedly I will hear back by the end of the next business day from someone else about refunds (I was told I was not allowed to have their number myself) but my experience so far indicates Pella will refuse to take responsibility.

J & J tackled an odd repair for me: replace a broken dial glass on the panel meter on a vintage…read moremilitary surplus radio wattmeter. Not your typical architectural/interior job! I had it the next day. The wattmeter looks and works a treat in my amateur radio station. That saved a perfectly good instrument and saved me a fair bit of money. I admire the "can-do" attitude of the staff.

We needed a couple big mirrors cut down to size. Brought them into J & j, and they took the order…read moreand did the job within an hour! Great, friendly customer service, very reasonable prices! BBB would definitely use them again!

Quality service, great follow-up, and excellent follow-through! We never have to worry about the…read morequality of the work because Lyster's Service Department consistently delivers. Working with Cory has been absolutely phenomenal. He always goes above and beyond to provide competitive quotes while ensuring top-notch workmanship. Cory and his team are reliable, professional, and truly committed to doing the job right. We really appreciate all the hard work Cory and his team have provided for our company and our communities. Thanks for everything you do!

When I had to take over my parents house I discovered that I needed a new roof put on the house and…read moreso I called Lyster's because I knew they were the best contractor for the job. They came to the house and worked with me to get the roof done right away . In the end they were able to do the whole roof including replacing some boards as well . They were so easy and great to work with. I got a fantastic price and so I hired them to do the job. I have never regretted hiring them to do the job and they also took the time to completely replace all the gutters too. I recently was told by another company that I was in need of a new roof and probably some boards too. The guy said that I had black mold in my attic as well. The guy was from Top Home Improvements. I had went to the Senior Expo a couple of weeks ago and they had a both there so I signed up to get a quote and roof inspection. I would never ever use that company to do anything on my house ever! The guy outright lied to me and the pictures he said that he showed me indicating that I definitely needed to get my roof replaced and have some other repairs too. In the end I showed everything to the guy from Lysters and he pointed out to me that the first pictures he had taken were of my house but the pictures he showed me of what was supposedly my with damaged shingles and supposedly some soft spots in the roof. Indicating that I also needed some boards replaced too. In the end the guy from Lysters went up on my roof and looked it completely over then said to me your roof is in great shape and he also told me that if I had a leak in the roof causing black mold to grow in there then the water leak would also have gone down to the main level of the house and I would have water spots showing up. I have no water spots anywhere in the upstairs of my home. Once again just proving that I was actually lied to. The great news was I not only didn't need a new roof at all and the one I have now is going to be fine for at least another 10 to probably 15 years. I felt so relieved because the quote from Top Home Improvement was for just under $35,000.00 ! I can assure you that if I ever need work done on my home I will never call anyone but Lyster's to do the job. As for Top Home Improvement I would never use them for any job. I'm just so angry that they outright lied to me and almost cost me a substantial amount of money that was never necessary to spend whatsoever. I guess I would say buyer beware of who you call to do important work on your home. By not getting a second opinion I would have spent a huge amount of money that wasn't really necessary at all. I have also learned that from now on before I hire any company to do work on my home I'll definitely be checking with the Better Business Bureau too. They collect information about all kinds of companies and post the reviews of what other people have had to say about the company.

EXTREMELY high pressure sales promises you the world but don't follow through on those promises…read more They make you sign a contract the day they are there to guarantee the price. They promise you that after the project, they will come through your house and seal up leaks and "guarantee you'll see a 20% reduction in your utilities". When the sales guy came, they told me it would be about 10 weeks before they could get to the project. When they called to tell me when they had me scheduled for, it was 5 MONTHS out. Only when I complained and asked for my deposit back, did they find time to get in within the 10 weeks. Then today they showed up to "seal up the house". They just called to tell me that due to the age of house (the sales guy was AT THE HOUSE AND KNEW HOW OLD IT WAS WHEN HE MADE THESE PROMISES) they were only able to make a 3% reduction!! They cost A LOT more than others but I went with them ONLY because they promised to seal the house up which was basically worthless!!!! DON'T BE GULLIBLE AND GET SCREWED LIKE I DID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Yes, the bathroom is nice but NOT $10,000+ nice!!!!!!!!!!!!!!!!!!!!!!!!!!

I never realized how dishonest SIR HOME IMPROVEMENT was until I had a claim in 2026 over roof…read moredamage from an ice dam. I called in late December of 2025 and they sent two young men out to look. These boys knew nothing about roofing. They took some pictures of the leaking roof and moldy insulation. I waited for a reply from the company but none came for over two months! I began calling SIR in March but could not get anyone to deal with it or call back. They kept saying I had no warranty even though I have bha paper that indicated that I did and a contract that verified the same thing. SIR found the contract in their files--30 year warranty that covered labor costs. Eventually the head of the company, Frank Mumford, called and set up a meeting with me at my house to inspect the damage himself, but he always begged off and never came. In late March he called and offered to do the roof AT COST and replace the insulation for FREE. His bid on doing the roof was $5,800. By this time I had contacted a company recommended by my insurance agent--A FOR PROFIT BID was made at $3600, plus they would follow the specs of the insurance company! Needless to say, I had the recommended company do the work When it came to replacing the insulation, it took SIR 48 days to show up and they only did a partial job. There is much more that could be said, but I will leave it at that. Consumers, be sure to take multiple bids on all future jobs and research the company before you sign on. I give a one star rating to SIR HOME IMPROVEMENT. . .

All Season Windows in Portage are cheap windows for a reason people. After 6/7 years you will start…read morehaving problems with their windows. They lie about the quality of their windows.

All Season Windows (also affiliated/owned by Sheriff Goslin) Subcontracted with Mr Roof. Installed…read more2 windows side by side. Per conversation, windows were to be same size. Installed windows next to each other of different widths. States I agreed to this mess? Also, paid to have two front doors installed. Installer broke door knob and tried to piece 2 different parts together. Still broke. Matt invoicing for an unfinished job. **** Matt Kiella most definitely is part of your entity and a bully. I have rights to share my experience. That is what the comment section and the star ratings are for...now, in addition to the lies in Sherriff Goslins response, I am being threatened with a mechanics lein because I posted an unsatisfactory review and have called them on their subpar work and unethical lying behaviors. I have witnesses, including another company of licensed contractors who were here doing other work, who heard your team lead, Matt, repeatedly apologizing for breaking parts. Please also see additional photos. I think It is clear how they bully their customers. I will pay every penny in full when work is complete and parts your entity broke are replaced. It is clear from the other reviews I am not alone on how you handle things when questioned. Here are photos from the public to see for themselves

Horrible service, they siding on my my garage and it's all falling off of my garage. Facia has…read morefallen off and facia match. spent over $20,000 never again.

in April of 2019 we had a new roof installed on our home. within two years we had two leaks, one in…read moreour dining area and one in our bathroom. We called and requested it to be fixed several times but kept getting brushed off. This process lasted two more years until my husband just fixed it himself. Then he fixed the blotches left in our ceiling. We thought that was the end of it and moved on. THEN, we noticed a rotted part of our ceiling in the garage, where the garage meets the house. Again, we attempted to get someone out to fix the leak. we finally did get someone out to look at it on a Wednesday and he called to say someone would be out that Friday to fix it. No one showed Friday. I called the following Monday to find out what happened. Charlie called to say they needed to find the right tiles and would let us know when they could come out. No calls for a few weeks. I called to ask about an ETA on the repair. He told me "that was done weeks ago." I asked for a date, no answer given. I asked what they did, I was told they "sealed the soffit and facia area." No tiles needed or used? The rotted wood wasn't replaced, no tiles were moved or replaced, just a bunch of caulk spread over the area. This roof came with a 10-year warranty and this warranty has NEVER been honored. If I was alone and my husband wasn't able to come behind them, I would be in a mess of trouble! And now it looks like he will have to do that again. Buyer, Be Ware!

We had the pleasure of meeting Mitch Patrout and he came out and looked at our roof. He went over…read moreeverything and explained what it needed and the said it would be done and that included removing 4 skylights that had started leaking. If we need anything else we will let Mitch know. For us, we will always call Patriot for work on our mobile home. We have also recommended Patriot to our neighbors if they ever need, siding, roofing, and windows.

These guys are fantastic can't recommend them enough great job I recommend these guys on shaver…read moreroad. Joe the owner is great.