The technician was very personable. He knew what he was doing, and the price was right.

Once we decided to replace our garage door and chose the style and color, Fawley handled the rest. They got it done during one of the extended deep freezes of the 2025 winter and made sure of the operation before leaving. We have used them previously and will again! read more

Superb job by Kaleb in assessing our 20+ year old door and recommending a new cost effective opener and adjustments to our old door ... it is literally like new! Efficient and precise, we are happy with the product and how Fawley brought a great technician to take care of the garage door! Absolutely recommend Fawley if in the Kalamazoo area ... exceptional value and service! read more

The day after our power came back on during the 2023 ice storm, our garage door fell off its tracks. D & I were able to lift it enough to get our cars out fortunately. A relative recommend Fawley Overhead Door. You can book your appointment online, which I did on a Sunday afternoon. However, I called them on Monday after they opened just to make sure I was on their schedule, and they were able to get us in sooner. Bret, the service tech, texted shortly before he arrived. He took one look at the door and knew what happened. Within less than 45 minutes, he had it running smoothly, and also reprogrammed our keypad outside and programmed my car's built-in button so I can use it now. We are so happy with our service from Fawley Overhead Door and highly recommend them. read more

Everything went EXCELLENT! Used them for my 1st Kalamazoo build and now my 2nd! Customer service is beyond reproach! Product is excellent! Installers were excellent, nice, and answers all my questions! Highly recommend!!! Charles S. read more

We just moved into a new house and our garage door was not working. They sent a tech out here very quickly. He worked inside the very hot garage for over an hour trying to fix the problem. When I called the office to order a new opener they gave me an estimate within an hour and scheduled installation the next day. Excellent service read more

I would recommend them to anyone needing a new door or repairs on your garage door. I called at 3:30 pm and explained that my spring had broken and I was unable to get my car out for the up coming Memorial Day Holiday. They said they would see what could be done and by 5:15 pm the door was repaired and I can now enjoy the Holiday!! Thank you for your excellent service and quick response. Bob Bos read more

Fawley Door is a wonderful, family-owned business with friendly, professional people having great knowledge and skills. Last summer we had them replace our original garage doors (40 years old) with three woodtone, steel insulated C.H.I. brand doors, along with new garage door openers. Jason from the sales staff was kind and honest; he took his time with us and thoroughly explained all our choices (there are a lot!). The indoor showroom displayed every option, which was great for getting to see and touch what we would be buying. Jason was at our house in a few days taking measurements and finalizing our plans. The installation crew worked hard to get it all done in a single day. Their work was impeccable. Besides being beautiful, the new doors are solid, quiet and -- bonus -- kept our attached garage noticeably warmer last winter. Overall, the best experience we could have expected. We couldn't be more pleased. read more

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I've had to use Fawley door twice over the past couple years and each time I've been impressed. They were quick to send someone out, I didn't feel taken advantage of price wise (both jobs cost less than I anticipated), and they answered all my questions regarding the work they did. I would recommend this business to anyone. read more

Fawley Door has excellent customer service. Friendly and will do what they can for you. I called first thing I the morning and couldn't schedule an appointment till two days later but they would come at some point that day and get my car out for me. Turns out the tech who we ended up doing the repairs the same day. Bravo Fawley. Highly reccommend this company. read more

I had three damaged panels replaced in our garage door. Everyone I worked with was professional, friendly, and responsive. The price was great. Others were priced higher and tried to oversell. The door works better now than when it was new. I am extremely happy. I would recommend them to anyone and I will use them again if I needed. read more

Called this and one other place . They didn't charge an immediate $80 to come and check it out/labor no matter how long so I went with it. The girl in the phone was not super friendly but since I didn't know how long it would take I went with them. Also should have red flagged it because she said they could come when I wasn't home...ah no so I waited an additional week to get a fix. The guy came and to his credit he diagnosed the problem in 2 minutes and fixed things in under an hour....and charged $130 in labor. In total cost me more because for the 45 minutes it took to fix, paying overhead door's $70 per hour of labor would have saved me money ... my bad there I guess but overall just didn't feel great about it. read more

Always friendly. Always helpful. Knowledgeable and all around good Folk. Consistently have the know-how and the parts to fix a garage door

Business must be really good because they don't seem to want my money. Waiting one week and counting for a simple garage door quote. They didn't seem to take an interest when i called to follow up. In fact the lady was a little short with me. read more

We have had great service from Fawley door for a number of years now. I highly recommend them, from emergency service to new door and opener installation. I had a two car wide wood door that was original to the house built in 1960. Over the last five years it has needed springs 3 times and it also wore out my opener. In short, it was in disrepair. Each time I called Fawley Door, my service needs were promptly handled - two times even had same day service. After the third spring broke, I went to their showroom and spoke to the owner about a new door and opener. Tom put together an excellent package for me. Although he said he would have to order the door and it would take two weeks, he offered to install the new opener the next day so we wouldn't have to open the old door manually in the winter. That was great. I now have my new door as well and it looks and operates great. Five stars to Fawley door. I highly recommend. read more

Had a new garage door opener that needed installed. Day of the installation arrived and there was a mix-up in the office and the technician was accidentally sent to a different job. This was toward the end of the day on a Friday. The manager made it right and sent another technician after 5pm (on a Friday!) to help us out. The technician was kind and knowledgeable and had us fully operational in a little over an hour! Thank you, Fawley! read more

I called the day before and they were able to send someone out the next morning in the snowfall with 8 inches on the ground. Jason, who they sent, told me he was the sales rep but within a hour had the rail damage and my vicariously hanging garage door fixed. For me, it was like a miracle. What was a dangerous situation was corrected and working the way it should. OMG, thank you so much Jason and Fawley Door. I will call you again. read more