Worst Experience Ever - Muretti Is Completely Unprofessional…read moreWe had the worst experience imaginable with Muretti. This company caused months of delays, financial loss, and extreme stress, all due to their incompetence and complete lack of responsibility.
We ordered kitchen cabinets in December 2024. When the cabinets arrived in April 2025, our renovation was still in progress, so we asked Muretti to store them in their warehouse for one month. They charged us $400, which we paid.
Months later, when the cabinets were finally delivered, several critical items were missing, including the island cabinet, dishwasher panel, and accessories. Muretti could not explain whether these items were lost or never manufactured. After weeks of uncertainty, they told us the missing parts had to be reordered and would arrive in July. Since our renovation was already underway, we had no choice but to agree.
When installation finally began, another serious issue occurred: the sink cabinet was the wrong size and did not fit, forcing our contractor to stop work entirely. On top of that, Muretti delivered parts that did not belong to our kitchen, which our contractor discovered in August during installation. These incorrect parts remained in our apartment for months, taking up space and interfering with the workers' ability to complete the job.
Another major problem is that Muretti kitchens are not built to American standard sizes. They follow European standards, meaning the cabinets are shorter and result in significant loss of storage space--something we were never informed about.
Muretti then promised to reorder the correctly sized cabinet and assured us it would be delivered by mid-October. This was extremely frustrating, as we had to move into our new home in September, living for months without a functional kitchen. Despite our dissatisfaction, we agreed only because they guaranteed the delivery would not go beyond mid-October.
After we moved in, the owner, Marcin, came to our apartment and told us the cabinet would now arrive at the end of November, clearly taking advantage of the fact that we were already living there. He did not apologize even once.
Because our main contractor finished the renovation in September, we had to pay out of pocket, realizing that completing the kitchen would take several more months. Since these delays were entirely caused by Muretti's mistakes, we asked them to take responsibility for completing the remaining work, including cabinet installation, plumbing, electrical work, and repainting walls damaged during installation.
At first, Marcin refused, claiming none of this was his fault and that it was our contractor's responsibility. Only after we became extremely upset did he finally agree. When Marcin came to our apartment, we showed him the chaotic conditions we were forced to live in--kitchen appliances and belongings scattered throughout the apartment. Instead of apologizing, he shamelessly told us that we chose to live in this mess.
He then only completed part of the work, refused to finish it, refused to pay his worker, told us to hire our own contractor again, and left the apartment unfinished. Additionally, he never offered to refund the $400 storage fee, even though only half of the kitchen cabinets were stored instead of the complete set.
Muretti is a terrible company, and its owner, Marcin, is unprofessional, unethical, irresponsible, and dishonest. He takes no responsibility for his actions and showed complete disregard for the impact his mistakes had on our lives. This experience caused serious financial loss, emotional stress, and months of disruption.
Based on our experience, we strongly warn others to avoid Muretti. We are now preparing legal action due to the significant problems they caused.
