I have Medicare Part A and B . I never know the name and even stay in this Hospice. Then one day ,…read moresurprisingly , they reported to Medicare Department I already pass away ! I contact my insurance Cigna and they also said I am no longer insured ! Why they submit a wrong report that stated I already passed away that lead the consequence Medicare Department cancelled my all my Part A & B benefits ? Now I have no health insurance since March 2025 ! I am suffering badly Diabetes , no way to get medicine ! Worst than that , I can't see my doctor for annual check up and dental treatment ! I write down the address of this UNITY HOSPICE & PALLIATIVE CARE to alert all of you to avoid this facility : 2200 Nasa Road 1 # 250 Houston , TX 77058 . Phone : 422 - 2500

Everything started off on an excellent foot. Victoria was prompt with getting over the paperwork…read moreand everything was completed online which saved a ton of time. Yet once Michele White the caseworker took over, she dropped the ball. Although she was the one that shared a listing of providers for cremation, she failed to enter that information under my step-fathers case. Once he passed, the nurse Jariah called a company that is contracted by Harris County to come pick him up as if his family did not already complete our due diligence and make the final arrangements. My step-father was picked up from his assisted living facility and taken away like he was trash and an inconvenience. I had to call around looking for him in the time when we should be able to grieve our loss. Instead, I was forced to contact another company that I didn't even know existed and complete some documents to have him released to the provider we originally selected. No apology was offered. No sorry for your loss. Only call I received was for the family to be blamed for everything. Their staff acted as if our family was not proactive and caring enough to make the final arrangements in a timely manner. I highly recommend to find another hospice provider. These people a cut throat salesmen looking for the newest victims to target. They tell you everything they think you need to hear and once you sign the paperwork, they forget you exist. These people do NOT care about the patient but the billing. e were failed and yet we were the problem. Sadly no one cared nor were they concerned. Run and do not look back.

What if I told you the End of Life at Houston Hospice will become a positive memory for you and…read moreyour family - would you think I was odd or delusional? I would be explaining what happened to my family after we observed the "Caring Comfort" generously administered ,to my sweet husband ,in this uniquely lovely environment.

Complete bait-and-switch. The admissions representative sold us on services and timing that simply…read moredid not happen. When my mother was discharged home, we were told her equipment would be delivered the day before discharge. That did not happen. We were also told a hospice nurse would be at the house waiting to assess her when she arrived home. That also did not happen. I had to call multiple times just to find out where the equipment was and when a nurse would arrive. We then learned she had not even been fully admitted yet. It took several days to sort everything out during a very stressful time. One nurse who came out did not appear to know how to use the oxygen equipment. A week into hospice care, we still had not seen a nurse aide and again had to call to ask what was going on. The organization has felt extremely disorganized from the start. Communication between admissions and the clinical team does not appear coordinated, and the promises made to our family were not followed through. Most concerning, the nurse assigned to care for my dying parent has spent significant time on her phone during visits rather than focused on patient care. This has been incredibly disappointing during one of the hardest times for our family. Families considering hospice should ask detailed questions and verify exactly what services will actually be provided and when.

Hallmark Hospice has merged with Traditions Hospice. The one nurse was very nice and competent;…read morehowever, my mother was in a facility and we did not receive any help or crisis care person when she was actively dying. I'm not convinced her medications were given properly or that she received medication as often as she should have. I can only pray that she was comfortable. I was not supported by hospice in anyway at the bedside as she was dying. The facility had called to ask for a change of order to meds every two hours and they were turned down, told they would not change the orders and that a nurse would be out at 8:00 in the morning. Mom died at 9:00 and the nurse came after that.

They were recommended by our mother's care home and the people who came out during the week were…read morenice enough, nurse seemed competent. My mother fell on a Friday night and we called them; no answer. The people at the facility tried, and we continued Saturday and Sunday. Someone returned my call more than 48 hours after our first attempts to contact them. This was the second time we had been unable to reach them because of "phone problems". Pain and suffering is available 24/7; Hospice care must be as well.

The nurses from Village were very respectful and compassionate while caring for my father. He was…read moreBaywind Rehabilitation Facility which is a really nice place as well. We got regular updates when we weren't there and the nurses were prepared and understanding and kept my dad comfortable during his last days. I would definitely recommend their services if you need them. They explained things clearly and we always felt confident that they were giving him the best care. Thank you to all the nurses that were able to help him pass with dignity and respect.

My father was at Baywind Skilled Nursing Facility and Rehabilitation recuperating from a fractured…read morehip. Sadly, my father's health took an immediate turn for the worse. (I was aware that due to my father's fractured hip at the age of 89 that he only had a 17% to 33% chance of living.) He continued to stay at Baywind but was taken care of by Village Home Health and Hospice. The entire staff is professional, knowledgeable, curtious, compassionate, and extremely kind-hearted. They were incredible in the last 5 days of my father's life. They took exceptional care of him and let him pass away with the utmost respect and dignity. I stayed with my father every day for 12 to 14 hours a day. I always discussed with Rose what I saw my father going through each day so his medications could be adjusted accordingly. I personally want to thank Rose for always being upfront and honest with me regarding the status of my father's failing health in his last days. I always wanted the truth, and I respect Rose very much for never sugar coating it. On the last day, I knew my father only had a few hours left, so I went home to be with my brother's. I knew my father would not pass away in front of his only daughter. So, I allowed him to pass away on his own terms and when he was ready. Loosing my father, who was my best friend, is the absolute hardest thing I will ever have to endure in my life, but knowing that he was cared for by the very best gives me peace of mind. Thank you to everyone at Village Home Health and Hospice for taking such exceptional care of my father as well as my family. I highly recommend Village Home Health and Hospice for those who want their loved ones to receive the very best of care at the end.

I'm so Thankful for the service and care they gave my step mother.. It was so easy to set up and…read morequick response.. Thanks to All.. Margaret Taylor and family

From the owner: At Better Care Matters, the happiness and comfort of our patients is our top priority. We are…read moreaccepting Medicare patients in Galveston County and surrounding areas. Call today to learn more.

Filthy, lied about the medication given to grandma and changed her treatment plan which doctors…read moreadvised not to do! she went there for rehabilitation from diverticulitis. They let her sit in fecal matter for so long, the acid from the fecal matter irritated her skin so bad we had rescue her & to take her to the emergency room. They deleted my prior review...! It's absolutely flirty, they have fake rules on diaper changes (there is no law that requires diaper changes Per many hours) only send your elderly here if you hate them and want pay back!

This is a house of horrors! No one cares about the elderly here and I would not recommend this…read moreplace even to my worst enemy. Filthy and the food is horrible! My mother and I are from Hawaii and I brought my mom here because my husband is from Texas. My biggest regret is having my mother have care here as she didn't have a good experience before she died. This is one of the horrible places she ended up in. I wish I didn't trust so easily what the staff said. They didn't do half the things promised. I just want to say to anyone out there considering this place or any place really check them out and visit often. Friendship Haven should be closed down and their license removed!! They help to kill the vulnerable not help them!!