This is the most unprofessional medical office we have ever worked with. We had a major medical…read moreprocedure for our daughter which we paid in full prior to the procedure. We then paid the additional balance after for unexpected expenses, an additional crown, that occurred during the procedure. This totaled over $3k. We were told we were paid in full. The office then sent us a letter 3 months later that we had an outstanding balance of over another $1k that would be sent to collections. We tried to call and clear this issue with the office and we were told this is a billing issue. They then went on to blame insurance, which was not accurate either as we have limited dental coverage and they calculated the expense as out of pocket from the beginning. They have since sent this to collections and made no effort to clear the situation with us. They are illegally trying to charge us for their mistake months later.

not personable just rushed through the whole appointment my son is on the spectrum and they act…read moreliked they were scared to touch his teeth, had to take both of my kids to PDOL (a different dentist) were they had the best care and service! do not waste your time here!!!

I hate dentists. When I found out that I needed some dental work done, I asked them to just knock…read moreme out for it. While they couldn't knock me out, the doctors at Snodgrass-King did everything they could to make me comfortable, and it turned out to be an awesome experience! I was given medicine to help me relax the night before and morning of the appointment, given nitrous to help me (feel loopy) relax more. Kathryn and Dr. Claire had me good and numb when she gave me the shot to numb my tooth, and had a jazzy little technique where she shook my lip back and forth to distract from the feeling of the shot, which totally worked. They made the suggestion that I wear headphones during my procedure, which I did, and I didn't feel a thing. Dr. Claire was thorough and patient and understanding, and did an outstanding job. I didn't have to sit in the waiting room for an hour, I was there about three minutes before I got called back and they got started immediately. I also had a cleaning, and Amber was the best hygienist I have ever had. Again, very professional. thorough, and very gentle on my teeth (seeing as how feeling those metal picks scraping my teeth makes me want to claw the covering off the arm rests, this was a good thing). Snodgrass-King gets a lot of flack for taking children back without their parents. I took my then 7 year old daughter there for a filling she needed, and she went back no problems. I will admit that I felt a bit of anxiety (ME, not HER) letting my precious baby go back without me, but I retired to the adults only area and enjoyed the coffee bar and big comfy couches while she had her work done. When she came out, I expected her to come to me in tears telling me how terrible it was. Instead, I got a half smiling (one side of her mouth was still completely numb) and happy kid who had absolutely no fear of the dentist. I have come the conclusion that us over-protective parents going back with the kids gives them the impression that there is something that they SHOULD be afraid of, which is probably wahat has led to my distaste for the dentist chair. This was a FANTASTIC experience and I have already scheduled my next appointment to have the one other tooth worked on that I need done. Dr. Claire is awesome and I would definitely recommend this office to anyone who needs some dental work done!

My son moved his office from Franklin, TN to Mt Juliet due to our move. We have been on this office…read morefor about 2 years. He has never missed an appointment for ortho. We were 16 mins late to one appointment and they refused to see my kids for 6 months cleaning. Reschedule and told me 4 months away. So I called Franklin TN and they got me in. We saw them every 2-3 months almost 7k dollars later I'm informed that my son who has only had one cavity his whole life has THREE CAVITIES AND NEEDS A ROOT CANAL. I'm pissed like how the heck do your staff missed that. I'm about to file all the complaints I can because this is unacceptable. Talk about ineffective dentistry at its best. I will not be back and I am looking to see if they are financially responsible. My PRIVATE dental insurance should be charged for their inability to be sound professionals. No grace given today!!!! Kicker: two years ago FRANKLIN OFFICE was watching that tooth. How did you miss that? Very upset because this is painful and could have been avoided. Beyond disappointed

Been having my cleaning and oral surgeries there the last three years. Kelly takes good care of me…read more Thank you, Kelly. :-) The surgeries that have been performed have gone smoothly & my after care there has always been outstanding. Recommend.

I've been using Twi. Lakes for a few years now. The admin staff knows me by name when I arrive. The…read moretechnicians are experienced and thoughtful. The dentist always provides his feedback on the circumstances at hand, providing options and allows me to decide the course of action (excluding any emergency type situation of course).

This dental office is amazing. Dr. Suzanne is amazing, what a blessing she is to the city of…read moreLebanon. After so many poor experiences with dental offices, I didn't trust anyone. Dr Suzanne restored that trust again and is living proof there are still good and honest people in this world. I will never take my kids anywhere else. Too bad she isn't a family dentist, I'd send everyone I know to her!!

Both of my kids went here for a while; now only my daughter does, but we really like Ms. Suzanne…read more She is great with the kids. The waiting room is fun, with books, an activity table, and a video game system for the kiddos while they wait for their appointment. Each of the chairs in the back has a TV for the children to watch while they are getting the work done or cleanings. Headphones are also available to the patient. One adult is allowed back with the child during the appointment. At the end of their appointment, they are given a token to get a prize out of a toy machine near the exit. All of the staff (with the exception of one of the older dental techs) is very friendly and welcoming. That particular tech pulled a filling out of my son's tooth during a routine cleaning and was very rude and in denial when confronted with it (after she just got done telling the doctor that she had done it but it had been by accident). That lady is the reason for the four stars, if not for her I would have gladly given five.

Chad Porter is a wonderful, competent dentist. He was referred to me my a neighbor in the military…read more I'm glad I found him.

This place is an actual joke of a business and I highly recommend no one waste their time dealing…read morewith the front-desk employees. Lady straight argued with me over paperwork I never got or signed--literally, not even in my file. I mean, does this place not understand how paperwork actually works? Just in case they don't, let me school them--in order for paperwork to be valid it has to be signed and returned back--that's the patients way of agreeing to the policy of the place. I was going to make a complaint to whoever her superior was and she would refuse to give me her name. Businesses need to learn real quick that their lower-level employees are the first experience a consumer has with their services--either train your staff better or hire people who know what they are doing.

Do NOT trust. Had fillings done for my kids. Specifically asked to confirm with my insurance that…read moreit is covered. Was told that I would pay a portion and insurance would cover the rest not to worry. 4 months later I get a bill for $2,100. I call them and Heather said "it is not their job and it's my problem to deal with insurance" in a rude email that she sent me. The lady in the office called my insurance and confirmed that it is covered only to blame the insurance for not covering a specific type of filling. Said most policies do so I didn't ask for that specific one but it is my fault not theirs. Sent it to collections and now won't return my calls. Scammers at the highest level. Will never go back there and do not recommend anyone else to go. Find a trustworthy dentist to be into that isn't looking to cheat you out of money. Never had such a terrible experience before with a medical provider.

Dr Taylor was /is the best around he's done my two toddlers dental surgery at Vanderbilt and was…read moreabsolutely wonderful very personable and sweet with the kids you can tell he loves what he does and cares, I appreciate his work ethic and demeanour when I was a nervous wreck about putting a child to sleep twice.

Att: Zoo Crew Pediatric Dentistry,…read more Yelp and it's users. Be aware Dr. Sandidge told us that our eleven year old daughter could wiggle her own tooth out even though this particular tooth was never going to be loose at all and would be extremely painful and difficult for any child to remove on their own. Our insurance also covered this procedure 100%. It would have been a simple tooth extraction that they were supposed to be qualified to do. My child had and has a right to quality dental care thank you very much ZOO CREW! Do not recommend ever! 0 Zero Stars.

An amazing place!! Great with kids and parents. The hygienist are AMAZINGread more