This dental office is amazing. Dr. Suzanne is amazing, what a blessing she is to the city of…read moreLebanon. After so many poor experiences with dental offices, I didn't trust anyone. Dr Suzanne restored that trust again and is living proof there are still good and honest people in this world. I will never take my kids anywhere else. Too bad she isn't a family dentist, I'd send everyone I know to her!!

Both of my kids went here for a while; now only my daughter does, but we really like Ms. Suzanne…read more She is great with the kids. The waiting room is fun, with books, an activity table, and a video game system for the kiddos while they wait for their appointment. Each of the chairs in the back has a TV for the children to watch while they are getting the work done or cleanings. Headphones are also available to the patient. One adult is allowed back with the child during the appointment. At the end of their appointment, they are given a token to get a prize out of a toy machine near the exit. All of the staff (with the exception of one of the older dental techs) is very friendly and welcoming. That particular tech pulled a filling out of my son's tooth during a routine cleaning and was very rude and in denial when confronted with it (after she just got done telling the doctor that she had done it but it had been by accident). That lady is the reason for the four stars, if not for her I would have gladly given five.

Love this practice. Most recently I had to have a crown and things went great. The staff is always…read moreso friendly

Had to find a dentist for a regular cleaning and this was the recommendation off of Next Door and…read morefrom friends. I have severe dental office anxiety from some horrible experiences, and I was thankful to see a friendly and professional front office followed by a kind and thorough dental hygienist. Dr Timothy Pfountz followed with a detailed explanation of my X-rays and discussed our plan for the replacement of some older fillings that my former dentist was monitoring. The best part, they take my insurance- so we shall see how this first filling replacement goes. -Update to follow.

My son moved his office from Franklin, TN to Mt Juliet due to our move. We have been on this office…read morefor about 2 years. He has never missed an appointment for ortho. We were 16 mins late to one appointment and they refused to see my kids for 6 months cleaning. Reschedule and told me 4 months away. So I called Franklin TN and they got me in. We saw them every 2-3 months almost 7k dollars later I'm informed that my son who has only had one cavity his whole life has THREE CAVITIES AND NEEDS A ROOT CANAL. I'm pissed like how the heck do your staff missed that. I'm about to file all the complaints I can because this is unacceptable. Talk about ineffective dentistry at its best. I will not be back and I am looking to see if they are financially responsible. My PRIVATE dental insurance should be charged for their inability to be sound professionals. No grace given today!!!! Kicker: two years ago FRANKLIN OFFICE was watching that tooth. How did you miss that? Very upset because this is painful and could have been avoided. Beyond disappointed

The ortho team at Snodgrass-King king is A+. Dr Heidi is efficient thorough and kind. I've seen her…read morenow for two adjustments for lower braces. Staff is great too! Plus dr Heidi is kind of a perfectionist and when it comes to my smile that's a perk!

This is the most unprofessional medical office we have ever worked with. We had a major medical…read moreprocedure for our daughter which we paid in full prior to the procedure. We then paid the additional balance after for unexpected expenses, an additional crown, that occurred during the procedure. This totaled over $3k. We were told we were paid in full. The office then sent us a letter 3 months later that we had an outstanding balance of over another $1k that would be sent to collections. We tried to call and clear this issue with the office and we were told this is a billing issue. They then went on to blame insurance, which was not accurate either as we have limited dental coverage and they calculated the expense as out of pocket from the beginning. They have since sent this to collections and made no effort to clear the situation with us. They are illegally trying to charge us for their mistake months later.

not personable just rushed through the whole appointment my son is on the spectrum and they act…read moreliked they were scared to touch his teeth, had to take both of my kids to PDOL (a different dentist) were they had the best care and service! do not waste your time here!!!

Been having my cleaning and oral surgeries there the last three years. Kelly takes good care of me…read more Thank you, Kelly. :-) The surgeries that have been performed have gone smoothly & my after care there has always been outstanding. Recommend.

I've been using Twi. Lakes for a few years now. The admin staff knows me by name when I arrive. The…read moretechnicians are experienced and thoughtful. The dentist always provides his feedback on the circumstances at hand, providing options and allows me to decide the course of action (excluding any emergency type situation of course).

My son is 2 months old. When he was born he had difficulties latching/getting enough milk when I…read morebreast fed him. I saw a lactation consultant to informed me that my son has a tongue tie. As a mother, I was very concerned. Tongue ties are getting diagnosed more and more these days and I was scared at the possibility of getting the laser treatment dentists offer. We asked the pediatrician what they thought and they sent us to sumner pediatric dentistry for a proper opinion from someone who has seen it before. I was warned several times that a lot of times facilities can over diagnose to get money out of parents by just doing the procedure. To say I was nervous is an understatement because I'm a new mom with my first... I felt at ease the second I got into this office. The staff was so caring and sweet and took a genuine interest in my little one. The dentist looked at my son's mouth and gave me so much honest advice coming from a father himself- and not just a professional. He was honest, genuine, and insisted on only doing the procedure if he thought my son needed it. He said he thought he was thriving as is. I couldn't thank him enough for looking out for my son's best interest and mine as his mother. I will recommend all of my friends go here, and I've found the dentist my son will see for the rest of his childhood. Thank you all so so much.

I took my 4 year old here today. He is terrified of the dentist but I thought we finally were…read moregoing to have a good visit. Of course, that changed once he arrived. The staff could not have been nicer. The front desk was super efficient. You are able to fill out forms online which is awesome. Our wait was short and the waiting room was very nice and kid friendly. The front desk explained everything in detail which is always nice when you have several forms to sign. My child was so anxious that he wouldn't lay down and started crying. The staff was very kind and explained everything to him. We did move to a private room (which made me a little less embarrassed). Both the hygienist and the dentist were very gentle and patient even though my child was not cooperating at all. I would definitely recommend children's Dentistry of Gallatin.

We've been using Associated Children's Dentistry for our three kids since 2010, and are careful to…read moreget our 6 month checkups. My eldest son sustained quite a bit of damage to his teeth in an accident in 2008, and as he gets older, there have been some issues with the damaged teeth that have needed to be addressed. First, I do want to say that they can be difficult to get in contact with as you usually have to leave a message even during business hours. They do call you back promptly. I was told that they work with a skeleton staff, and that the dentist is not in attendance every day they are open (or at least this is how it was 6 months ago - obviously, appointments requiring a dentist are scheduled for days he is there.) They also have had a bad habit of rescheduling appointments since they don't have a backup if the dentist is sick or can't come in. However, most of the time (except for when the dentist got sick) they seem to call well in advance. Still, it's really annoying, especially the one appointment that took three tries. They do allow parents in back, contrary to other reviews. But they do recommend that parents wait in the waiting room, as your nervousness does make the children nervous. I imagine the review about the mother in hysterics over her child is exactly why the protocol is in place -it's hard as a mother to sit by passively if the child acts like the procedure hurts or is uncomfortable, and people rooting around in your mouth is never fun. Some people can handle their own discomfort for the sake of their children better than others, just like some people are better with blood than others. In my experience, they've done very well with my children, and keep in mind that right now these three are 8, 5 and 3. Even when my two youngest were very young, they did very well in keeping the children calm and relaxed, and treating it like a game rather than the torture I personally think dental cleaning/work can be. There is a little waiting room in back for the kids with games and toys, so they never feel like they are in a sterile, boring, scary environment. Finally, due to the trauma my eldest's teeth had as a toddler, he had to have a tooth pulled because it wasn't coming out on it's own and it was damaging the permanent tooth above it. He is my most likely to get hysterical over shots and other painful things, but he came out of the tooth pulling smiling, much to my surprise. I had some questions regarding the pulled tooth that day, and when I called the office, they had the dentist themselves get back to me almost immediately to answer my concern.

This facility has gone down hill since Dr. Wood passed away. Seem like my grandson never sees the…read moresame dentist. He has been going for past 8 years. Decided to change dentist and they found 13 cavities. I have his teeth cleaned every 6 months. He brushes his teeth. Make me wonder how he got so many in 6 months or did they miss some?

Our Dental Insurance has fought with Oxford Orthodontics in Mount Juliet trying to get them to…read moreaccept their agreement they signed with our insurance company. We had a pretty "Heated" 3 way phone call with us, Oxford's insurance lady" Mrs Laura" and Delta Dental. After 65 years I have never come across a Dental Practice that doesn't honor their agreements with insurance companies. $ 4,195 treatment and Oxford wants me to pay $3,195 over 6 months because Delta Dental will pay over 18 months. Our other insurance is paying them $1,000. Why do we pay for insurance if Dental Offices still wants us to pay up front. Don't use Oxford unless you can pay upfront for services and let them pay you back when your insurance pays them. Do we get interest for that money owed to us?

We have 4 kids in braces at once. Our experience has been great. We were able to get appointments…read morewith ease.