My experience at Cochrane self storage is amazing Ernesto, the general manager is very helpful…read more He's very nice and helped me and my mom Diane with getting a storage unit. The units are very nice and very clean as well. The customer service is out of this world and I already have a couple of units with them and I recommend this place very much. Thank you Ernesto for being so kind and amazing and helpful at answering all of our questions and concerns.

I searched within Morgan Hill for storage and based on all the positive reviews and awards I chose…read morethis one. It is such a clean and friendly facility! So easy to work with too!

Safe Storage, decent price, very good employees and access to your unit is…read more easy. We recommend them!

I've used a couple of storage places in San Jose including A1 and Public Storage but this place…read morehands down has been the best! The facility is small but very secure and the units are all easily accessible (and super clean!). The manager Paula is personable, friendly and very honest. She worked with us to find the best deal to accommodate us with exactly what we needed. If you're looking for a good storage place in Gilroy this one should definitely be your first choice :)

The general manager was extremely rude and very accusatory throughout the interaction. I had to…read moredeescalate the situation because the level of aggression was unnecessary and made the experience uncomfortable. Overall, the customer service and professionalism could have been handled much better. Overall, I would not recommend Prime Storage to anyone. The staffing is very inconsistent, and there have been times where staff did not show up, leaving customers stuck outside the gate. When concerns are brought up, it feels like all you hear are excuses instead of solutions. The overall experience has been very frustrating and disappointing.

I do not recommend this storage facility. we have been locked out of our unit 2 times. one was for…read moremisinformation on THEIR part about insurance. the facility hasn't been upgraded since it bought out the local business. The local business was way better. We get rate increase notices every other month and I have to call to renegotiate our rate. At the rate they're going we'll be up to $500 by the end of the year if I don't call. Do not use this place at all.

1 star -- Bait-and-switch pricing, terrible service, and I lost my unit over their own billing…read moreerror. I signed up online for their "2 months half off" promo, on the 31st of the month. I had to go into the office to finalize the move-in, and that's when I found out their truck -- the reason I picked them over another storage place -- was out of order. My first charge, for the upcoming month, came out at half price as promised. I assumed the second month would also be half off, per their advertised "2 months half off" deal. Instead they pulled the full $511 out of my account, throwing off my budget for other things that month. When I went in to ask about it, they told me that because I'd signed up on the 31st, the half-off I already received only covered one single day -- and that counted as my "one month" of the discount. That is not what "2 months half off" advertises or implies. When I pushed back, the staff member was rude about my concern and said there was nothing they could do, they don't refund payments, and the only fix would be applying the discount to the following month instead. When I asked to speak to someone above her, she said she was it, and that the owner was "indisposed" and wouldn't talk to me anyway. I left that conversation feeling trapped -- like I had to stay another month just to get the discount I was owed instead of walking away. So I stayed. And sure enough, they did it to me again. The next month, I was owed that $256 discount, but they tried to charge $511 again -- which didn't go through since I'd only authorized $256. I was dealing with a personal emergency and without a phone for 2 months, so I didn't find out until I owed $511 plus late fees plus lien fees, all stemming from their original mistake. Last week they auctioned my unit. They offered to sell it back to me for the full inflated balance, which I couldn't afford -- so I bid on my own unit at auction and won. I paid what I owed, but before I could retrieve my things, they called to say they'd refund me and give the unit to another bidder instead. I lost everything in that unit, including my service dog's vest, over a billing error that was never mine to begin with.

Great facility. Friendly staff. Very helpful. Carmen is the nicest lady. She really makes you feel…read morewelcome and she runs a great business. Very safe and secure. They take very good care of the place, very personable, friendly and nice.

Great customer service. Nice facility. Good location,easy to access. Maintained well.read more

I used to like storing here. Used to. Now I recommend storing anywhere but here. I'd move but I…read morehave been here long enough that u cannot afford anywhere else. I am a single, widowed mother on a tight budget. I have stored other places and with all the increasing fees, 2 yrs ago, this fit my life. I felt especially happy and really kept an eye out for the well being of this place and my neighbors. About 8 months ago Matt asked me to leave because he was complaining about my power usage. He said the person who complained wanted me out, period and his job was on the line. I agreed, but at the same time wasn't given a date by which to move out. Unable to handle the financial burden, I stayed because they kept accepting my payments. I have friends at this facility and family that have units that are far bigger. I haven't had power or so much as a dim light bulb in my unit for 8 months now. I deal with the homeless across the creek from my unit threatening me and harassing me whenever I visit my unit. Management has been unsympathetic and refuses to do anything or even allow a woman by herself a light bulb or a place to charge her phone for safety. Security is minimal and I stress about being ripped off all the time. As a female with a daughter I sometimes bring, I highly recommend you store elsewhere if safety is a concern!!!!

Staff was friendly, had good communication and answered all the questions I had. I lost my key and…read moreValentine helped me out.

I'm in search of a storage unit close to the new place I'll be living at and I found this place. I…read morereally wanted a temperature controlled space due to some clothing items I have and this place have it! The location is great too since it's surrounded mainly with companies so I feel safe storing my items here. The clerks were very nice and very informative. I had the chance to talk to Valentine and he did great! Showed us the unit and provided great information. My experience is smooth and would definitely would recommend this place. Oh also, the price is reasonable and they gave a promotion for the first 2 months.

Needed a storage unit for a few months while I remodeled. Then while remodeling, I needed more…read morespace to store more stuff. The price to get a bigger unit was decent, but then I would have to move all my stuff into the new unit. And since this was just temporary it would have been such a hassle and take time I didn't have. So Carmen (the manager) did some magic and found that if I just got a second smaller unit it would be actually cheaper than moving into a new bigger one. Saved me so much time, money and from having to lug all my stuff out again and back into another unit, just to have to move it again in a month when my remodel was done. Awesome service, super clean, secure spaces. Will definitely use again if needed. I now have only the one unit left because my remodel is almost done. I might even just keep the unit since my house feels so much better without all the junk in it!

Extra top customer service!! Easy in/out Clean ,protected…read morestorage You can rest easy this place is safe day or night GREAT location too!!!

Okay, I'll be a little biased here. I didnt use their service or storage, I called in just minutes…read morebefore their office was closed for some information like price quotes. The owner, an older gentleman picked up, he was more than helpful and also great to talk to. He mentioned that there's even a little truck that can be used for moving needs at no extra cost. That is pretty convenient for those that don't have bigger vehicles to be moving things around. Great customer service thus far for me. Maybe ill update this review if i or someone i know uses their storage service.

I called today because I was trying to get in touch with the general manager. My mother, who passed…read moreaway last year, had a storage unit here for over 20 years. The woman who answered the phone was taking down my information, but she repeatedly said "408" after I tried to explain that my phone number begins with the 669 area code. I corrected her several times, but she continued repeating 408. She then told me that I was being hostile, which I did not feel was an accurate characterization of the conversation. I was also violently attacked by someone who rents a storage unit at this facility while on the premises, which was related to why I was calling. That person is still permitted to rent a unit there. During the call, the woman who answered the phone also told me that she knows this person. Given the circumstances, I found the interaction uncomfortable and concerning. At this point, I would prefer to communicate directly with the general manager.

The customer service is great. The property is very clean and the staff are very nice there also…read more Great job!!!

Gilroy Storage ... I have had a unit here for 6 years. I have always felt this is a safe, secure…read moreproperty and my belongings are in good care! Clean, organized, great staff and reasonably priced. Brittany manages the property and she is efficient, helpful, kind - and on top of the business. I definitely recommend Gilroy Storage for all of your storage needs. Thank you for taking good care of me!

I feel safe knowing our rv is parked here - reasonable hours, reasonable prices, overall secureread more

From the owner: Quality rv storage is established in 2003. Over 20 years we improved our services…read more Our business is secured more than ever. Our gate opens with a Gate Card 8 AM to 5 PM, 7 days a week. We have a yard Manager that lives inside his trailer in our yard.